fix problems on Thenx [android]

—— Run into issues on Thenx? Get help pending when official support gets back to you!

Thenx

Info:

company: Thenx

: support@thenx.com

: thenx.com

: 1657 N Miami Ave, Miami, FL

Chat with our AI-based Thenx Support

🛠️ Common Thenx Issues and Solutions on Android:

—— Experiencing any of these problems? Get a solution tailored for you below;

Screen does not stay on during workouts

Fix: Adjust your device's screen timeout settings to a longer duration or set it to 'Never' while using the app. This can usually be found in the... ⇲

16% of users had this problem

Frequent bugs and glitches

Fix: Regularly check for app updates in the Google Play Store, as developers often release updates to fix bugs and improve performance. OR Cle... ⇲

16% of users had this problem

UI issue

Confusing user interface

Fix: Take some time to explore the app's layout. Familiarize yourself with the main sections such as workouts, progress tracking, and settings. Y... ⇲

Timer visibility issues

Fix: Adjust the display settings on your device to ensure that the app is allowed to show notifications and overlays. This may improve the visibi... ⇲

Gameplay issue

Lack of beginner-friendly content

Fix: Look for beginner workout plans or routines that are specifically labeled as 'beginner' within the app. If these are not available, consider... ⇲

Inconsistent workout difficulty

Fix: Before starting a workout, read the descriptions and user reviews to gauge the difficulty level. This can help you choose workouts that matc... ⇲

Settings issue

Insufficient instructions and tutorials

Fix: Check if there are any tutorial videos or guides available in the app's help section. If not, search for external video tutorials on platfor... ⇲

No nutrition information provided

Fix: Consider using a separate nutrition tracking app to log your meals and monitor your nutrition alongside your workouts. OR Look for nutrit... ⇲

Syncing issue

Difficulty in saving workouts

Fix: Ensure that you are following the correct steps to save workouts, which may include tapping a 'Save' button after completing a session. Chec... ⇲

Inability to log sets and reps

Fix: Use a separate fitness tracking app or a simple note-taking app to log your sets and reps manually until this feature is available in Thenx.... ⇲

Privacy issue

Automatic social media posting

Fix: Check the app's settings to see if there is an option to disable automatic social media posting. This is often found under privacy or sharin... ⇲

Payments issue

Subscription cancellation issues

Fix: Review the subscription management section in the app or your app store account to find the cancellation option. Follow the prompts to cance... ⇲

Support issue

Customer service response delays

Fix: Check the app for any self-help resources or FAQs that may address your issue, which can save you time while waiting for a response. OR C... ⇲

Video issue

Missing or inconsistent video content

Fix: Refresh the app or check for updates to ensure you have the latest version, which may resolve content issues. OR If specific videos are m... ⇲

Bugs issue

Thenx resets workouts if minimized

Fix: Try to keep the app open and avoid minimizing it during workouts. If you need to switch apps, consider using a separate timer or tracking me... ⇲

Progress tracking inaccuracies

Fix: Manually track your progress in a separate app or a journal until the app's tracking is more reliable. This can help you stay motivated and... ⇲

Audio issue

No audio cues for intervals

Fix: Use a separate interval timer app that provides audio cues for your workouts. Many free options are available on app stores. OR Consider... ⇲

Music playback issues

Fix: Check the app's audio settings to ensure that music playback is enabled and that the volume is turned up. Also, ensure that your device's me... ⇲

Search issue

Limited filtering options for workouts

Fix: Explore the app thoroughly to see if there are any hidden filtering options in the workout section. Sometimes, these features are not immedi... ⇲

Network issue

Requires internet access

Fix: Download workouts in advance when you have internet access so you can access them offline later. Check if the app has a download feature for... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

76.1%

Bad experience

12.3%

Neutral

11.5%

~ from our NLP analysis of 16,184 combined software ratings.

Private Data Thenx collects from your Android

read the contents of your USB storage
modify or delete the contents of your USB storage
take pictures and videos
view network connections
full network access
run at startup
prevent device from sleeping
receive data from Internet

Cost of Subscriptions

$9.99 - $89.99 per item