fix problems on Samsung Health [android]

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—— Run into issues on Samsung Health? Get help pending when official support gets back to you!

Samsung Health
Info:
company: Samsung Electronics Co., Ltd.
: noreply.sec@samsung.com
: www.samsung.com
: 129, Samsung-ro, Yeongtong-gu, Suwon-si, Gyeonggi-do, 16677, Rep. of KOREA
Chat with our AI-based Samsung Health Support
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Bugs issue

Activity tracking stops unexpectedly

Fix: Check for app updates. Ensure that the app is updated to the latest version, as updates may fix bugs related to activity tracking. OR Res... ⇲

Sleep tracking accuracy has declined

Fix: Recalibrate your sleep settings. Go to the sleep tracking settings and ensure that your sleep schedule is accurately set. OR Consider usi... ⇲

AGE lab feature keeps reappearing

Fix: Check for updates. Ensure that the app is updated, as updates may fix bugs related to persistent features. OR Disable the feature in sett... ⇲

Inaccurate sleep pattern timing

Fix: Manually adjust sleep times. If the app misinterprets your sleep patterns, manually input your sleep and wake times in the app. OR Review... ⇲

Sugar intake displayed incorrectly

Fix: Manually input sugar data. If the app is displaying incorrect data, manually enter your sugar intake to ensure accuracy. OR Review food e... ⇲

Broken sleep segments not displayed

Fix: Manually log sleep segments. If the app is not displaying broken sleep segments, manually log them in the notes section. OR Review sleep... ⇲

Samsung Health misinterprets inactivity as exercise

Fix: Adjust activity settings. Go to the activity tracking settings and ensure that the sensitivity is set appropriately to avoid misinterpretati... ⇲

Workouts not recorded accurately

Fix: Manually log workouts. If the app fails to record workouts accurately, manually input your workout data to ensure it is captured. OR Chec... ⇲
 
Permissions issue

Excessive permissions requested

Fix: Review and adjust app permissions. Go to your device's Settings > Apps > Samsung Health > Permissions, and disable any permissions that you... ⇲

Samsung Health is invasive with permissions

Fix: Review and limit permissions. Go to Settings > Apps > Samsung Health > Permissions, and disable any permissions that are not necessary for y... ⇲
 
Notifications issue

Daily notifications cannot be turned off

Fix: Check notification settings. Go to Settings > Apps > Samsung Health > Notifications, and toggle off notifications for daily reminders. OR... ⇲

Generic fitness tips cannot be turned off

Fix: Check the settings for tips. Go to the app settings and look for an option to disable fitness tips or notifications. OR Use Do Not Distur... ⇲
 
Installation issue

Cannot uninstall from watch

Fix: Try uninstalling from the connected phone. Open the Samsung Health app on your phone, go to the watch settings, and look for the option to u... ⇲
 
UI issue

Cannot enter health issues

Fix: Check for updates. Ensure that the app is updated to the latest version, as updates may include new features for entering health issues. O... ⇲

Sleep time adjustments are difficult

Fix: Manually adjust sleep times. Go to the sleep tracking section and manually input your sleep and wake times for accuracy. OR Review sleep... ⇲
 
Customization issue

Lacks journaling options

Fix: Utilize the notes feature. Use the notes section in the app to manually log your thoughts and experiences related to your health. OR Cons... ⇲
 
Syncing issue

Glucose data time sync issue

Fix: Check your device's time settings. Ensure that your phone's date and time are set to automatic to avoid sync issues with glucose data. OR... ⇲
 
Updates issue

Heart rate tracking fails after updates

Fix: Restart your device. Sometimes, a simple restart can resolve issues that arise after an update. OR Recalibrate the heart rate sensor. Go... ⇲

Heart rate tracking disabled after update

Fix: Re-enable heart rate tracking. Go to the heart rate settings in the app and toggle the feature back on. OR Check device compatibility. En... ⇲
 
Crashes issue

Samsung Health crashes frequently

Fix: Clear the app cache. Go to Settings > Apps > Samsung Health > Storage, and select 'Clear Cache' to free up space and potentially resolve cra... ⇲

Samsung Health crashes when accessing medication section

Fix: Clear the app cache. Go to Settings > Apps > Samsung Health > Storage, and select 'Clear Cache' to resolve potential issues. OR Reinstall... ⇲
 
Compatibility issue

Missing features in new phones

Fix: Check for app updates. New features may be added in updates, so ensure that the app is up to date. OR Explore alternative apps. If certai... ⇲
 
Audio issue

Medication alerts disrupt other media

Fix: Adjust alert settings. Go to the app settings and modify the notification settings for medication alerts to reduce disruption. OR Use sil... ⇲
 
Settings issue

Inability to set daily targets

Fix: Check for updates. Ensure that the app is updated, as new features may be added in updates. OR Use alternative goal-setting methods. If t... ⇲
 
Freezing issue

Samsung Health freezes and crashes on sync

Fix: Clear the app cache. Go to Settings > Apps > Samsung Health > Storage, and select 'Clear Cache' to resolve potential issues with syncing.... ⇲
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 what users are saying
Good experience
62.1%

Bad experience
27.9%

Neutral
10.0%

~ from our NLP analysis of 1,506,823 combined software ratings.

 Private Data Samsung Health collects from your Android
  1. find accounts on the device
  2. read your contacts
  3. approximate location (network-based)
  4. precise location (GPS and network-based)
  5. read phone status and identity
  6. read the contents of your USB storage
  7. modify or delete the contents of your USB storage
  8. take pictures and videos
  9. record audio
  10. view Wi-Fi connections
  11. body sensors (like heart rate monitors)
  12. view network connections
  13. create accounts and set passwords
  14. pair with Bluetooth devices
  15. access Bluetooth settings
  16. full network access
  17. control Near Field Communication
  18. read sync settings
  19. run at startup
  20. draw over other apps
  21. control vibration
  22. prevent device from sleeping
  23. modify system settings
  24. toggle sync on and off
  25. read Google service configuration
  26. read sync statistics
  27. receive data from Internet