fix problems on Fry’s [android]

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—— Run into issues on Fry’s? Get help pending when official support gets back to you!

Fry’s
Info:
company: The Kroger Co.
: android.support@kroger.com
: www.frysfood.com
Chat with our AI-based Fry’s Support
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Notifications issue

Lack of timely notifications for order delays

Fix: 1. Check notification settings: Go to your device's Settings > Apps > Fry’s > Notifications and ensure notifications are enabled. 2. Refres... ⇲
 
Crashes issue

Fry’s frequently crashes

Fix: 1. Clear the app cache: Go to your device's Settings > Apps > Fry’s > Storage > Clear Cache. This can help remove temporary files that may b... ⇲
 
Slow issue

Slow loading times

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or mobile data connection. Try switching between Wi-Fi and mobile data to... ⇲
 
Login issue

Constantly logs users out

Fix: 1. Check app permissions: Go to Settings > Apps > Fry’s > Permissions and ensure all necessary permissions are granted. Sometimes, lack of p... ⇲
 
Bugs issue

Inaccurate stock information

Fix: 1. Refresh the app: Pull down on the main screen to refresh the stock information. This can help update the data displayed. 2. Check store... ⇲

Bugs in weekly ad updates

Fix: 1. Clear app cache: Go to Settings > Apps > Fry’s > Storage > Clear Cache to remove any corrupted data that may be causing bugs. 2. Check f... ⇲

Inconsistent pricing at checkout

Fix: 1. Review your cart: Before checking out, carefully review the items in your cart to ensure the prices match what you expect. 2. Check for... ⇲

Delivery order inaccuracies

Fix: 1. Double-check your order: Before finalizing your order, review the items in your cart to ensure everything is correct. 2. Keep a record:... ⇲
 
UI issue

Difficult navigation

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its layout and features. This can help you navigate... ⇲

Items added to list instead of cart

Fix: 1. Check app settings: Go to the app settings and ensure that the default action for adding items is set to 'Add to Cart' instead of 'Add to... ⇲

Confusing UI changes

Fix: 1. Explore the app: Spend some time navigating the app to familiarize yourself with the new layout and features. 2. Look for tutorials: Che... ⇲

Difficulty accessing cart

Fix: 1. Check for updates: Ensure the app is updated to the latest version, as updates may fix navigation issues. 2. Restart the app: Close the... ⇲

Excessive scrolling required for deals

Fix: 1. Use filters: If available, use filters to narrow down deals by category or type to reduce scrolling. 2. Bookmark deals: If the app allow... ⇲
 
Search issue

Unorganized search results

Fix: 1. Use filters: After performing a search, use any available filters to narrow down results by category, price, or other criteria. 2. Try d... ⇲
 
Camera issue

Barcode scanning issues

Fix: 1. Clean your camera lens: Ensure your device's camera lens is clean for better scanning performance. 2. Hold the camera steady: When scann... ⇲
 
Support issue

Poor customer service response

Fix: 1. Use in-app support: Check if the app has a support or help section where you can submit inquiries or issues directly. 2. Be clear and co... ⇲
 
Updates issue

Frequent app updates worsen performance

Fix: 1. Disable auto-updates: Go to the Google Play Store, tap on your profile icon, select 'Settings', then 'Auto-update apps', and choose 'Don'... ⇲
 
Customization issue

Limited functionality for digital coupons

Fix: 1. Check coupon settings: Go to the app settings and ensure that digital coupons are enabled. 2. Review coupon terms: Make sure you are awa... ⇲
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 what users are saying
Good experience
85.7%

Bad experience
10.4%

Neutral
4.0%

~ from our NLP analysis of 39,403 combined software ratings.

 Private Data Fry’s collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. view Wi-Fi connections
  7. view network connections
  8. connect and disconnect from Wi-Fi
  9. full network access
  10. control Near Field Communication
  11. run at startup
  12. control vibration
  13. prevent device from sleeping
  14. read Google service configuration
  15. receive data from Internet