fix problems on Trendyol [android]

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—— Run into issues on Trendyol? Get help pending when official support gets back to you!

Trendyol - Online Alışveriş
Info:
company: Trendyol
: mobil.uygulama@trendyol.com
: www.trendyol.com
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Payments issue

Invalid discount codes after first order

Fix: Check the terms and conditions of the discount code to ensure it is valid for your current order. Some codes may only apply to specific cate... ⇲

Shipping fees deducted on cancellations

Fix: Before placing an order, review the cancellation policy to understand any potential fees. If you need to cancel an order, do so as soon as p... ⇲

Delayed refunds

Fix: Keep track of your refund requests and the expected timelines provided by Trendyol. If a refund is delayed beyond the stated period, follow... ⇲

Order cancellations without refunds

Fix: Review the cancellation policy to understand the conditions under which refunds are issued. If you believe you are entitled to a refund, gat... ⇲

Inability to use certain payment methods

Fix: Check the app's payment settings to ensure your preferred payment method is correctly set up. If you are having trouble, try removing and re... ⇲
 
UI issue

Tracking page redirects without return option

Fix: Try accessing the tracking page through a different browser or device. If the issue persists, clear your app cache as mentioned earlier, or... ⇲
 
Support issue

Inconsistent customer service

Fix: Document your interactions with customer service, including dates, times, and the names of representatives. This can help you track your inq... ⇲

Difficulty in returning items

Fix: Review the return policy for the specific item you wish to return. Follow the outlined steps carefully, including any required documentation... ⇲

Limited communication with sellers

Fix: Use the app's messaging feature to reach out to sellers directly. Be clear and concise in your inquiries to increase the chances of a prompt... ⇲
 
Bugs issue

Quality of products often poor

Fix: Before purchasing, read product reviews and ratings from other customers to gauge the quality of the item. Look for detailed reviews that me... ⇲

Items received differ from listings

Fix: When you receive an item that does not match the listing, take clear photos of both the item and the listing. This documentation can be help... ⇲
 
Crashes issue

Trendyol crashes or freezes

Fix: Ensure that your app is updated to the latest version by checking the Google Play Store. If the app continues to crash, try clearing the app... ⇲
 
Gameplay issue

Coins system unclear

Fix: Check the app's FAQ or help section for detailed information about how the coins system works, including how to earn and redeem coins. This... ⇲
 
Ads issue

Fake discounts and promotions

Fix: Before making a purchase, compare prices of the same item on other platforms to ensure the discount is legitimate. This can help you avoid f... ⇲

Misleading price information

Fix: Before making a purchase, compare the listed price with other retailers to ensure accuracy. If you notice discrepancies, document them and c... ⇲
 
Login issue

Login issues

Fix: If you are having trouble logging in, ensure that you are entering the correct email and password. If you have forgotten your password, use... ⇲
 
Loading issue

Long delivery times

Fix: When placing an order, check the estimated delivery time provided on the product page. If the delivery is taking longer than expected, track... ⇲
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 what users are saying
Good experience
78.5%

Bad experience
18.0%

Neutral
3.4%

~ from our NLP analysis of 1,905,414 combined software ratings.

 Private Data Trendyol collects from your Android
  1. read your contacts
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. read phone status and identity
  5. read the contents of your USB storage
  6. take pictures and videos
  7. record audio
  8. view Wi-Fi connections
  9. view network connections
  10. connect and disconnect from Wi-Fi
  11. full network access
  12. change your audio settings
  13. run at startup
  14. use accounts on the device
  15. control vibration
  16. prevent device from sleeping
  17. read Google service configuration
  18. update component usage statistics
  19. receive data from Internet