fix problems on LA Wallet [android]

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—— Run into issues on LA Wallet? Get help pending when official support gets back to you!

LA Wallet
Info:
company: State of Louisiana
: info@lawallet.com
: lawallet.com
: Louisiana Division of Administration 1201 N 3rd St. Baton Rouge, LA 70802-5243
Chat with our AI-based LA Wallet Support
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Bugs issue

Silly error messages

Fix: Take note of the specific error messages you are receiving. Search online for the exact wording of the error to find potential solutions or... ⇲
 
Verification issue

Verification code not received

Fix: Ensure that your phone number is entered correctly and that you have a good signal. Check if your phone is blocking messages from unknown nu... ⇲

Not accepted as valid ID

Fix: Double-check that the ID you are trying to use meets the app's requirements. Ensure it is not expired and is in a supported format. OR If... ⇲

Expired vehicle registration errors

Fix: Check the registration details you are entering to ensure they are accurate and up-to-date. If your registration is expired, renew it before... ⇲
 
Installation issue

Error during information installation

Fix: Make sure your device has enough storage space. Go to Settings > Storage to check available space. If low, delete unnecessary files or apps.... ⇲
 
Support issue

Support response issues

Fix: Check the app for any FAQs or help sections that may provide immediate answers to your questions. OR If you have submitted a support requ... ⇲
 
Features issue

Driver's license feature not functioning

Fix: Ensure that your device's camera is functioning properly. Test it with another app to confirm. OR Try clearing the app cache and data, th... ⇲

Scan feature not working

Fix: Ensure that the app has permission to access your camera. Go to Settings > Apps > LA Wallet > Permissions and enable camera access. OR If... ⇲

Cannot add driver's license

Fix: Make sure you are following the correct steps to add the driver's license. Refer to the app's help section for guidance. OR If the featur... ⇲
 
Login issue

Unable to login after update

Fix: Check if your login credentials are correct. If you forgot your password, use the 'Forgot Password' feature to reset it. OR If the app co... ⇲
 
Uploads issue

Vaccination card upload issues

Fix: Ensure that the vaccination card image is clear and in a supported format (JPEG, PNG). Check the file size as well; it should not exceed the... ⇲
 
Registration issue

Account creation process resets

Fix: Ensure that you are completing all required fields before submitting the account creation form. Double-check for any errors or omissions.... ⇲

No support for state ID registration

Fix: If the app does not support state ID registration, check if there are any updates or announcements regarding future support for this feature... ⇲
 
Payments issue

LA Wallet requires payment after initial free use

Fix: Review the app's terms of service to understand the payment structure. If you are being prompted for payment unexpectedly, check if you have... ⇲
 
Compatibility issue

Limited acceptance of Smart Health Card

Fix: Check the app's documentation or website for a list of accepted health cards. Ensure that your card is included in that list. OR If your... ⇲

Inconsistent functionality for health plan options

Fix: Ensure that your app is updated to the latest version, as updates may fix bugs related to health plan options. OR If the functionality re... ⇲
 
UI issue

Issues viewing license

Fix: Try refreshing the app or logging out and back in to see if that resolves the viewing issue. OR If the problem persists, clear the app ca... ⇲
 
Customization issue

Lack of dark mode

Fix: Check your device settings to see if there is a system-wide dark mode option that can be enabled, which may affect the app's appearance. O... ⇲
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 what users are saying
Good experience
75.8%

Bad experience
19.4%

Neutral
4.7%

~ from our NLP analysis of 2,513 combined software ratings.

 Private Data LA Wallet collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. take pictures and videos
  4. view Wi-Fi connections
  5. view network connections
  6. pair with Bluetooth devices
  7. access Bluetooth settings
  8. control flashlight
  9. full network access
  10. control Near Field Communication
  11. control vibration
  12. prevent device from sleeping
  13. bind to NFC service
  14. receive data from Internet