Fix LA Wallet errors on android

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Bugs
Silly error messages

🛠️ Take note of the specific error messages you are receiving. Search online for the exact wording of t... show fix »
 
Verification
Verification code not received

🛠️ Ensure that your phone number is entered correctly and that you have a good signal. Check if your ph... show fix »
Not accepted as valid ID

🛠️ Double-check that the ID you are trying to use meets the app's requirements. Ensure it is not expire... show fix »
Expired vehicle registration errors

🛠️ Check the registration details you are entering to ensure they are accurate and up-to-date. If your... show fix »
 
Installation
Error during information installation

🛠️ Make sure your device has enough storage space. Go to Settings > Storage to check available space. I... show fix »
 
Support
Support response issues

🛠️ Check the app for any FAQs or help sections that may provide immediate answers to your questions.... show fix »
 
Features
Driver's license feature not functioning

🛠️ Ensure that your device's camera is functioning properly. Test it with another app to confirm. OR... show fix »
Scan feature not working

🛠️ Ensure that the app has permission to access your camera. Go to Settings > Apps > LA Wallet > Permis... show fix »
Cannot add driver's license

🛠️ Make sure you are following the correct steps to add the driver's license. Refer to the app's help s... show fix »
 
Login
Unable to login after update

🛠️ Check if your login credentials are correct. If you forgot your password, use the 'Forgot Password'... show fix »
 
Uploads
Vaccination card upload issues

🛠️ Ensure that the vaccination card image is clear and in a supported format (JPEG, PNG). Check the fil... show fix »
 
Registration
Account creation process resets

🛠️ Ensure that you are completing all required fields before submitting the account creation form. Doub... show fix »
No support for state ID registration

🛠️ If the app does not support state ID registration, check if there are any updates or announcements r... show fix »
 
Payments
App requires payment after initial free use

🛠️ Review the app's terms of service to understand the payment structure. If you are being prompted for... show fix »
 
Compatibility
Limited acceptance of Smart Health Card

🛠️ Check the app's documentation or website for a list of accepted health cards. Ensure that your card... show fix »
Inconsistent functionality for health plan options

🛠️ Ensure that your app is updated to the latest version, as updates may fix bugs related to health pla... show fix »
 
UI
Issues viewing license

🛠️ Try refreshing the app or logging out and back in to see if that resolves the viewing issue. OR I... show fix »
 
Customization
Lack of dark mode

🛠️ Check your device settings to see if there is a system-wide dark mode option that can be enabled, wh... show fix »
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 Contact Support
Developer:
State of Louisiana
Email:
  info@lawallet.com
Website:
🌐 lawallet.com
Terms/Privacy:
⚔️ https://lawallet.com/privacy/
 Private Data LA Wallet collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. take pictures and videos
  4. view Wi-Fi connections
  5. view network connections
  6. pair with Bluetooth devices
  7. access Bluetooth settings
  8. control flashlight
  9. full network access
  10. control Near Field Communication
  11. control vibration
  12. prevent device from sleeping
  13. bind to NFC service
  14. receive data from Internet

 Breakdown of Software Ratings
Positive experience
75.8%

Negative experience
19.4%

Neutral
4.7%

~ from our NLP analysis of 2,513 combined software ratings.