fix problems on ISIC [android]

—— Run into issues on ISIC? Get help pending when official support gets back to you!

ISIC

Info:

company: ISIC Association

: mobile@isic.org

: www.isic.org

: ISIC Association Nytorv 5 1450 Copenhagen Denmark

Chat with our AI-based ISIC Support

🛠️ Common ISIC Issues and Solutions on Android:

—— Experiencing any of these problems? Get a solution tailored for you below;

Search function does not work

Fix: Check your internet connection to ensure it is stable. If the connection is weak, the search function may not work properly. Try switching b... ⇲

13% of users had this problem

Mobile search function is ineffective

Fix: Ensure that you are using the correct keywords when searching. Try using different terms or phrases that might be related to the discounts o... ⇲

13% of users had this problem

UI issue

Discounts and coupons do not display

Fix: Check if you have enabled location services for the app. Some discounts may be location-based and require your location to be enabled. Go to... ⇲

List of discounts opens to a blank page

Fix: Try refreshing the page by pulling down on the screen. This can reload the content and may resolve the blank page issue. OR Uninstall and... ⇲

Frustrating user experience

Fix: Take note of specific features that are causing frustration and focus on using the parts of the app that work well for you. OR Provide co... ⇲

Support issue

Customer service inquiries are ignored

Fix: Check the app for any FAQs or help sections that might address your issue. Sometimes, common questions are answered there without needing to... ⇲

Poor customer service response

Fix: Document your inquiries and responses to track your communication. This can help you follow up more effectively. OR Use social media to r... ⇲

Bugs issue

ISIC is a waste of time

Fix: Identify specific features that are not working for you and focus on using the ones that do. This can help you get some value out of the app... ⇲

ISIC displays error messages

Fix: Clear the app's cache and data. Go to Settings > Apps > ISIC > Storage > Clear Cache and Clear Data. This can resolve many error messages ca... ⇲

Payments issue

ISIC card not accepted in stores

Fix: Verify with the store if they accept the ISIC card. Sometimes, stores may have specific policies or may not be updated on the latest accepta... ⇲

No refunds for registration issues

Fix: Review the app's terms of service regarding refunds to understand your rights and options. This can provide clarity on the situation. OR... ⇲

No trial period for subscription

Fix: Look for any promotional offers that may provide a temporary discount or trial period. Sometimes, these are offered during special events.... ⇲

Logout issue

No logout or signout button

Fix: Check the app settings or account section for any options related to account management. Sometimes, the logout option is hidden in these men... ⇲

Settings issue

No option to edit profile details

Fix: Look for an 'Account' or 'Profile' section in the app. Sometimes, editing options are located in these areas, even if not immediately visibl... ⇲

Slow issue

Slow loading time

Fix: Clear the app's cache to improve loading times. Go to Settings > Apps > ISIC > Storage > Clear Cache. OR Close other apps running in the... ⇲

ISIC logs out unexpectedly

Fix: Ensure that your device's software is up to date. Go to Settings > System > Software Update to check for updates that may fix stability issu... ⇲

Login interface resets when minimized

Fix: Avoid minimizing the app while logged in. Instead, use the app in full-screen mode to prevent it from resetting. OR Check for any app upd... ⇲

Compatibility issue

Digital card not recognized by some partners

Fix: Verify that the partner store is listed as an accepted partner in the app. If they are not, they may not recognize the digital card. OR C... ⇲

Combined cards do not validate

Fix: Check if the combined cards are eligible for validation according to the app's guidelines. Some cards may have specific requirements. OR... ⇲

Uploads issue

Photo upload for card validation fails

Fix: Ensure that the photo you are trying to upload meets the app's requirements (e.g., file size, format). Check for any guidelines provided in... ⇲

Crashes issue

ISIC crashes frequently

Fix: Update the app to the latest version, as updates often include bug fixes that can resolve crashing issues. OR Free up storage space on yo... ⇲

Ads issue

Clickbait discounts not available

Fix: Check the terms and conditions of the discounts to ensure you meet all requirements. Sometimes, discounts may have specific conditions that... ⇲

Glitches issue

ISIC flickers and becomes uncontrollable

Fix: Restart your device to clear any temporary glitches that may be causing the flickering issue. OR Check for any software updates for your... ⇲

Customization issue

Limited discounts in certain regions

Fix: Use a VPN to change your location and access discounts available in other regions. However, ensure this complies with the app's terms of ser... ⇲

Search issue

Unable to search for specific discounts

Fix: Try using broader search terms or categories instead of specific keywords to see if you can find related discounts. OR Check if there are... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

59.8%

Bad experience

27.2%

Neutral

12.0%

~ from our NLP analysis of 4,133 combined software ratings.

Private Data ISIC collects from your Android

approximate location (network-based)
precise location (GPS and network-based)
read the contents of your USB storage
modify or delete the contents of your USB storage
view network connections
full network access
run at startup
prevent device from sleeping
receive data from Internet