Fix HTX errors on android

I have a problem with HTX
Let us help you find a quick solution by selecting your issue from below
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Loading
App takes a long time to load

🛠️ Check for app updates in the Google Play Store. Keeping the app updated can improve loading times an... show fix »
 
Login
Login issues

🛠️ Ensure you are entering the correct username and password. If you’ve forgotten your password, use th... show fix »
 
Syncing
Assets stuck for months

🛠️ Check the transaction status in the app. If it shows pending, wait for a few more days as transactio... show fix »
 
Support
Customer support is unhelpful

🛠️ Look for community forums or user groups related to HTX where you can share experiences and solution... show fix »
 
Network
Frequent server errors

🛠️ Check HTX's official social media channels or website for any announcements regarding server mainten... show fix »
Network connection errors

🛠️ Switch between Wi-Fi and mobile data to see if the issue persists. If using Wi-Fi, try restarting yo... show fix »
 
Notifications
Inconsistent notifications for orders

🛠️ Check your notification settings in the app and ensure that notifications are enabled. Go to Setting... show fix »
 
Customization
Limited charting tools

🛠️ Explore third-party charting tools or apps that can be used alongside HTX for more advanced charting... show fix »
 
Security
Google Authenticator issues

🛠️ Ensure that the time on your device is set correctly. Go to Settings > Date & Time and enable 'Autom... show fix »
P2P merchants extort customers

🛠️ Document any instances of extortion and report them through the app’s reporting feature if available... show fix »
 
Crashes
App frequently crashes

🛠️ Update the app to the latest version available in the Google Play Store, as updates often fix bugs t... show fix »
 
Verification
Verification process is slow

🛠️ Ensure that you have submitted all required documents correctly. Double-check for any missing inform... show fix »
KYC verification issues

🛠️ Double-check that all submitted documents meet the app's requirements (e.g., clear images, correct f... show fix »
 
Payments
High gas fees for withdrawals

🛠️ Check if there are specific times when gas fees are lower and plan your withdrawals accordingly. O... show fix »
Inability to withdraw funds

🛠️ Check if there are any withdrawal limits or restrictions in your account settings that may be preven... show fix »
 
Bugs
Referral feature not functioning

🛠️ Ensure that you are following the correct steps to use the referral feature as outlined in the app’s... show fix »
 
Slow
App is slow and unresponsive

🛠️ Close any background apps that may be consuming resources. Use the task manager to end tasks that ar... show fix »
  Have a specific Problem? Resolve Issue below:


 Contact Support
Developer:
Huobi
Email:
  support@huobigroup.com
Website:
🌐 www.hbg.com
Terms/Privacy:
⚔️ https://www.hbg.com/zh-cn/about/privacy/
 Private Data HTX collects from your Android
  1. retrieve running apps
  2. read your Web bookmarks and history
  3. find accounts on the device
  4. add or remove accounts
  5. read your contacts
  6. approximate location (network-based)
  7. precise location (GPS and network-based)
  8. read phone status and identity
  9. access USB storage filesystem
  10. read the contents of your USB storage
  11. modify or delete the contents of your USB storage
  12. take pictures and videos
  13. record audio
  14. view Wi-Fi connections
  15. view network connections
  16. pair with Bluetooth devices
  17. access Bluetooth settings
  18. change network connectivity
  19. connect and disconnect from Wi-Fi
  20. control flashlight
  21. full network access
  22. change your audio settings
  23. run at startup
  24. draw over other apps
  25. control vibration
  26. prevent device from sleeping
  27. modify system settings
  28. read Google service configuration
  29. close other apps
  30. receive data from Internet

 Breakdown of Software Ratings
Positive experience
48.9%

Negative experience
45.9%

Neutral
5.0%

~ from our NLP analysis of 43,361 combined software ratings.