fix problems on Scaniverse [android]

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—— Run into issues on Scaniverse? Get help pending when official support gets back to you!

Scaniverse
Info:
company: Niantic, Inc.
: info@nianticlabs.com
: nianticlabs.com
: One Ferry Building, Suite 200 San Francisco, CA 94111
Chat with our AI-based Scaniverse Support
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Bugs issue

Exporting models in GLB format results in an error message.

Fix: 1. Ensure that you are using the latest version of Scaniverse. Check the Google Play Store for updates and install any available updates. 2... ⇲

Errors when exporting in GLB or FBX formats.

Fix: 1. Check the model for any errors or issues that may prevent successful export. Simplify the model if necessary. 2. Ensure that you are usi... ⇲
 
Camera issue

Camera lens selection switches uncontrollably.

Fix: 1. Check for any physical obstructions or dirt on the camera lens that may be causing the app to misinterpret the lens selection. Clean the... ⇲

Auto-focus often focuses on the background.

Fix: 1. Tap on the area of the screen where you want the focus to be before starting the scan. This will help the camera prioritize that area. 2... ⇲

Motion blur affects scan quality without notification.

Fix: 1. Ensure that you are scanning in a well-lit environment to minimize motion blur. 2. Hold the device steady while scanning and avoid rapid... ⇲

Inability to turn on the light while scanning.

Fix: 1. Check the app settings to see if there is an option to enable the flashlight or light during scanning. 2. If the app does not have this... ⇲
 
Compatibility issue

Limited GPU processing capacity on powerful devices.

Fix: 1. Close any background applications that may be using GPU resources. This can free up processing power for Scaniverse. 2. Lower the scanni... ⇲
 
Login issue

Login procedure for Niantic authentication prevents export.

Fix: 1. Ensure that you are logged into your Niantic account before attempting to export. Check your login status in the app settings. 2. If you... ⇲
 
Crashes issue

Scaniverse crashes upon opening the camera.

Fix: 1. Restart your device to clear any temporary issues that may be causing the app to crash. 2. Clear the app cache and data by going to Sett... ⇲
 
Battery issue

Battery drains quickly during rendering.

Fix: 1. Close any unnecessary background applications to reduce battery usage. 2. Lower the rendering quality settings in the app to decrease th... ⇲
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 what users are saying
Good experience
51.3%

Bad experience
27.6%

Neutral
17.1%

~ from our NLP analysis of 76 combined software ratings.

 Private Data Scaniverse collects from your Android
  1. precise location (GPS and network-based)
  2. read phone status and identity
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. view network connections
  7. full network access
  8. prevent device from sleeping
  9. read Google service configuration