fix problems on Crypto Portfolio [android]

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—— Run into issues on Crypto Portfolio? Get help pending when official support gets back to you!

Crypto Portfolio: NOW Tracker
Info:
company: ChangeNOW
: support@changenow.io
: changenow.io
: House of Francis, 303, Ile Du Port, Mahe, Seychelles
Chat with our AI-based Crypto Portfolio Support
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Bugs issue

Incorrect balance for XDB

Fix: 1. Manually refresh the balance: Look for a refresh button within the app to update your portfolio balance. This can help correct any discre... ⇲

Manual adding of holdings is not effective

Fix: 1. Double-check entry: Ensure that you are entering the correct details for each holding, including the amount and asset type, as errors can... ⇲

Portfolio value sometimes shows as 0

Fix: 1. Refresh the app: Pull down on the main screen to refresh the data. This can help update the portfolio value if it is displaying incorrect... ⇲
 
UI issue

Doesn't show asset prices in portfolio

Fix: 1. Enable price tracking: Go to the settings within the app and ensure that the option to track asset prices is enabled. This may be turned... ⇲
 
Backup issue

No export/import function

Fix: 1. Use manual entry: As a workaround, you can manually enter your portfolio data into a spreadsheet or another app that supports export/impo... ⇲
 
Customization issue

Limited fiat options

Fix: 1. Use a currency converter: If your preferred fiat currency is not supported, use a currency converter app to manually convert your portfol... ⇲

Cannot reorder coins in wallet

Fix: 1. Check for settings: Look in the app settings to see if there is an option to enable reordering of coins. Some apps have this feature hidd... ⇲

Only shows current price against USD

Fix: 1. Change settings: Check if there is an option in the app settings to change the default currency for price display. If available, switch t... ⇲

No dark mode theme

Fix: 1. Use system-wide dark mode: If your Android device supports dark mode, enable it in your device settings. Some apps automatically switch t... ⇲

CAD currency not supported

Fix: 1. Use a currency converter: If CAD is not supported, use a currency converter app to manually convert your portfolio values to CAD. OR 2... ⇲
 
Updates issue

Crypto Portfolio doesn't update values

Fix: 1. Refresh the app: Pull down on the main screen to refresh the data. This can help update the values displayed in your portfolio. OR 2.... ⇲
 
Crashes issue

Crypto Portfolio crashes when accessing pie chart

Fix: 1. Clear app cache: Go to Settings > Apps > Crypto Portfolio > Storage > Clear Cache. This can help resolve crashes caused by corrupted cach... ⇲
 
Compatibility issue

Doesn't support all public keys

Fix: 1. Verify key format: Ensure that the public keys you are trying to add are in the correct format supported by the app. Refer to the app's d... ⇲

Doesn't work with Bitcoin HD wallet keys

Fix: 1. Check compatibility: Ensure that the app supports the specific type of HD wallet you are using. Refer to the app's documentation for comp... ⇲
 
Notifications issue

No notifications for wallet transactions

Fix: 1. Check notification settings: Go to your device's Settings > Apps > Crypto Portfolio > Notifications and ensure that notifications are ena... ⇲
 
Settings issue

Referral link not available

Fix: 1. Check app settings: Look in the app settings or account section to see if there is an option to generate or view your referral link. OR... ⇲
 
Freezing issue

Crypto Portfolio freezes or fails to load portfolio

Fix: 1. Clear app cache: Go to Settings > Apps > Crypto Portfolio > Storage > Clear Cache. This can help resolve freezing issues caused by corrup... ⇲
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 what users are saying
Good experience
81.3%

Neutral
11.1%

Bad experience
5.6%

~ from our NLP analysis of 144 combined software ratings.

 Private Data Crypto Portfolio collects from your Android
  1. read phone status and identity
  2. read the contents of your USB storage
  3. take pictures and videos
  4. view network connections
  5. full network access
  6. run at startup
  7. reorder running apps
  8. prevent device from sleeping