fix problems on Nexo [android]

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—— Run into issues on Nexo? Get help pending when official support gets back to you!

Nexo: Buy Bitcoin & Crypto
Info:
company: Nexo Capital Inc
: support@nexo.com
: nexo.com
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Updates issue

Update process fails intermittently

Fix: Check your internet connection. A stable Wi-Fi connection is recommended for app updates. If you are on mobile data, ensure you have suffici... ⇲

Removal of Nexo Pro app

Fix: If you were using features from the Nexo Pro app, check if those features are now integrated into the main Nexo app. Review the app's update... ⇲
 
Security issue

Two-step authenticator code issues

Fix: Ensure that your device's date and time settings are correct. Go to 'Settings' > 'Date & time' and enable 'Automatic date & time'. This can... ⇲
 
Slow issue

Slow and unresponsive app

Fix: Clear the app cache and data. Go to 'Settings' > 'Apps' > 'Nexo' > 'Storage' > 'Clear Cache' and 'Clear Data'. This can help improve perform... ⇲

Nexo hangs and is sluggish

Fix: Ensure your device has enough storage space. Go to 'Settings' > 'Storage' and delete unnecessary files or apps to free up space. OR Consi... ⇲
 
Payments issue

Delayed deposits

Fix: Check the transaction history in the app to see if there are any pending transactions. Sometimes deposits may take longer due to network con... ⇲

Complicated card replacement process

Fix: Review the card replacement section in the app for step-by-step instructions. This is usually found under 'Cards' > 'Manage Cards' > 'Replac... ⇲

High interest rates for loans

Fix: Review the loan terms and conditions in the app to understand the interest rates. Consider adjusting the loan amount or term to see if it af... ⇲
 
UI issue

Inconsistent back navigation

Fix: Try using the back button on your device instead of the in-app navigation. This can sometimes provide a more consistent experience. OR If... ⇲

No easy way to track total interest earned

Fix: Check the 'Wallet' or 'Earnings' section of the app, where interest earned is typically displayed. If not visible, ensure you are viewing th... ⇲
 
Support issue

Customer support response delays

Fix: Utilize the in-app help section for FAQs and troubleshooting tips, which may resolve your issue without needing to contact support. OR If... ⇲
 
Registration issue

Problems with email verification link

Fix: Check your spam or junk folder for the verification email. If you find it there, mark it as 'Not Spam' to ensure future emails arrive in you... ⇲
 
Permissions issue

Limited access due to regulatory issues

Fix: Check the app for any notifications regarding regulatory changes that may affect your account. This information is often provided in the app... ⇲
 
Login issue

Frequent app logouts

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs related to logins. Check the Google Play Store for updates.... ⇲
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 what users are saying
Good experience
77.9%

Bad experience
17.9%

Neutral
4.1%

~ from our NLP analysis of 38,993 combined software ratings.

 Private Data Nexo collects from your Android
  1. read your contacts
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. read phone status and identity
  5. read the contents of your USB storage
  6. modify or delete the contents of your USB storage
  7. take pictures and videos
  8. record audio
  9. view Wi-Fi connections
  10. view network connections
  11. full network access
  12. control Near Field Communication
  13. run at startup
  14. draw over other apps
  15. control vibration
  16. prevent device from sleeping
  17. modify system settings
  18. download files without notification
  19. receive data from Internet