fix problems on EBay Online Shopping & Selling [android]

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—— Run into issues on EBay Online Shopping & Selling? Get help pending when official support gets back to you!

eBay online shopping & selling
Info:
company: eBay Mobile
: androidhelp@ebay.com
: www.ebay.com
Chat with our AI-based eBay online shopping & selling Support
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Storage issue

Mandatory cloud storage for photos

Fix: To manage your photos without relying on cloud storage, consider using a local storage solution. Save your images on your device or an exter... ⇲
 
Messages issue

Complicated messaging system

Fix: To simplify your messaging experience, create a template for common responses you send to buyers or sellers. This can save time and streamli... ⇲

Difficult message deletion process

Fix: To delete messages more easily, try long-pressing on the message you want to delete. This may bring up options to delete or manage your mess... ⇲
 
Settings issue

Removed listing ending timestamps

Fix: To keep track of when listings end, set reminders on your phone or calendar for items you are interested in. This way, you won't miss out on... ⇲

Limited watchlist capacity

Fix: To manage your watchlist effectively, regularly review and remove items you are no longer interested in. This will free up space for new ite... ⇲

Inability to cancel orders easily

Fix: To cancel an order, navigate to your purchase history, select the order, and look for the cancellation option. If it's not available, check... ⇲

Inability to combine auction items

Fix: To manage auction items more effectively, consider listing them as a bundle or set if they are related, which can attract more buyers and si... ⇲
 
Payments issue

Pricing inconsistencies during checkout

Fix: Before finalizing your purchase, double-check the item price, shipping costs, and any applicable taxes. Make sure to review the total amount... ⇲

High shipping costs

Fix: To reduce shipping costs, consider using eBay's shipping calculator to compare different shipping options and choose the most cost-effective... ⇲

High seller fees

Fix: To manage seller fees, review eBay's fee structure and consider adjusting your pricing strategy to account for these costs. This may involve... ⇲

Unethical fee increases for sellers

Fix: To cope with fee increases, regularly review your pricing strategy and adjust your item prices to maintain profitability. OR Stay informe... ⇲
 
UI issue

Poor app and web design

Fix: If you find the app or website difficult to navigate, try using the search function to quickly find what you need. Familiarize yourself with... ⇲

Inability to copy text or tracking numbers

Fix: If you cannot copy text or tracking numbers, try taking a screenshot of the information you need. You can then use an OCR (Optical Character... ⇲
 
Bugs issue

Basic functionality issues

Fix: If you encounter basic functionality issues, try restarting the app or your device. This can often resolve minor glitches and improve perfor... ⇲
 
Support issue

Customer service accessibility problems

Fix: To access customer service more easily, bookmark the customer service page on the eBay website or app for quick reference when you need assi... ⇲
 
Security issue

Automated counterfeit flags on listings

Fix: If your listings are being flagged incorrectly, review eBay's policies on what constitutes a counterfeit item. Ensure your listings comply w... ⇲

Ineffective buyer protection policies

Fix: Familiarize yourself with eBay's buyer protection policies to understand your rights and how to file a claim if necessary. This knowledge ca... ⇲
 
Network issue

Long shipping times compared to competitors

Fix: To mitigate long shipping times, consider offering expedited shipping options for your listings. This can attract more buyers who prefer fas... ⇲

Delayed item tracking and shipping issues

Fix: To track your items more effectively, regularly check the tracking information provided by the seller and set reminders to follow up if ther... ⇲
 
Compatibility issue

Inferior app experience compared to desktop

Fix: If the app experience is lacking, try using the mobile web version of eBay in your browser, which may offer a more robust experience than th... ⇲
 
Search issue

Irrelevant search results

Fix: To improve search results, use specific keywords and filters when searching for items. This can help narrow down the results to more relevan... ⇲

Lack of permanent search filters

Fix: To work around the lack of permanent search filters, save your search criteria and bookmark the search results page for easy access later.... ⇲
 
Uploads issue

Image upload quality issues

Fix: To improve image quality, ensure that you are uploading high-resolution images. Use a good camera or smartphone to take clear pictures of yo... ⇲
 
Notifications issue

Notification settings limitations

Fix: To manage notifications better, explore the app's settings to customize which notifications you want to receive. Turn off notifications that... ⇲
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 what users are saying
Good experience
93.8%

Bad experience
4.5%

Neutral
1.8%

~ from our NLP analysis of 4,807,798 combined software ratings.

 Private Data eBay online shopping & selling collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. directly call phone numbers
  4. read the contents of your USB storage
  5. modify or delete the contents of your USB storage
  6. take pictures and videos
  7. record audio
  8. view network connections
  9. pair with Bluetooth devices
  10. full network access
  11. change your audio settings
  12. control Near Field Communication
  13. run at startup
  14. reorder running apps
  15. control vibration
  16. prevent device from sleeping
  17. read Google service configuration
  18. receive data from Internet