fix problems on Tophy [android]

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—— Run into issues on Tophy? Get help pending when official support gets back to you!

Tophy - Match,Chat,Dating
Info:
company: Tophy
: support@tophy.com
: www.tophy.com
Chat with our AI-based Tophy Support
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Feedback issue

Limited feedback option

Fix: Utilize the existing feedback options within the app. Navigate to the settings or help section of the app to find any available feedback for... ⇲
 
Network issue

Connection issues with toys

Fix: Ensure that your Bluetooth is enabled and that the toys are within the recommended range. Sometimes, moving closer to the toy can help estab... ⇲

Unable to connect on mobile data

Fix: Check your mobile data settings. Ensure that mobile data is enabled and that the Tophy app has permission to use mobile data. Go to Settings... ⇲
 
Availability issue

Reduced toy availability

Fix: Check for any updates or announcements from Tophy regarding toy availability. Sometimes, certain toys may be temporarily unavailable due to... ⇲
 
Crashes issue

Tophy crashes on startup

Fix: Clear the app cache and data. Go to Settings > Apps > Tophy > Storage > Clear Cache and then Clear Data. This will reset the app and may res... ⇲

Crashes when toy is connected

Fix: Ensure that both the app and the toy firmware are updated to the latest versions. Check the manufacturer's website for any firmware updates... ⇲
 
Uploads issue

Photo upload issues

Fix: Check your internet connection. Ensure you are connected to a stable Wi-Fi or mobile data network before attempting to upload photos. OR... ⇲
 
Notifications issue

No background notifications

Fix: Ensure that background data is enabled for the Tophy app. Go to Settings > Apps > Tophy > Data Usage and enable 'Background Data'. OR Che... ⇲

Inconsistent notifications

Fix: Check your notification settings within the app. Go to Settings > Notifications and ensure that all relevant notifications are enabled. OR... ⇲
 
Messages issue

Conversations deleted unexpectedly

Fix: Check if there is an option to archive conversations instead of deleting them. This can help prevent accidental loss of important chats. O... ⇲
 
Slow issue

Increased lag during use

Fix: Close any background apps that may be consuming resources. Go to your recent apps menu and swipe away any unnecessary applications to free u... ⇲
 
Customization issue

Moments feature lacks sorting

Fix: Check if there are any settings within the Moments feature that allow you to sort or filter the content. Sometimes, these options are hidden... ⇲
 
Security issue

High number of fake profiles

Fix: Be cautious when interacting with new profiles. Look for verified badges or indicators that suggest authenticity. Avoid sharing personal inf... ⇲

Frequent scams and content selling

Fix: Be cautious when interacting with users who promote products or services. Avoid sharing personal information or making transactions through... ⇲
 
Verification issue

No verification process for users

Fix: Be vigilant about the profiles you interact with. Look for signs of authenticity, such as profile completeness and activity levels. OR En... ⇲
 
Settings issue

Gender details cannot be changed

Fix: Check the app settings to see if there is an option to edit your profile information. Sometimes, these options are located in the account se... ⇲
 
UI issue

New layout is confusing

Fix: Take some time to explore the new layout. Familiarize yourself with the new features and where they are located. Sometimes, a little explora... ⇲
 
Search issue

Lack of filtering options for users

Fix: Explore the app settings to see if there are any filtering options available. Sometimes, these features are hidden in menus or require enabl... ⇲
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 what users are saying
Good experience
67.4%

Bad experience
24.2%

Neutral
6.8%

~ from our NLP analysis of 604 combined software ratings.

 Private Data Tophy collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read phone status and identity
  4. access USB storage filesystem
  5. read the contents of your USB storage
  6. modify or delete the contents of your USB storage
  7. take pictures and videos
  8. record audio
  9. view Wi-Fi connections
  10. view network connections
  11. read battery statistics
  12. pair with Bluetooth devices
  13. access Bluetooth settings
  14. full network access
  15. change your audio settings
  16. reorder running apps
  17. draw over other apps
  18. control vibration
  19. prevent device from sleeping
  20. modify system settings
  21. bind to an accessibility service
  22. receive data from Internet

  Cost of Subscriptions
  1. $3.99 - $99.99 per item