fix problems on Doctor On Demand [android]

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—— Run into issues on Doctor On Demand? Get help pending when official support gets back to you!

Doctor On Demand
Info:
company: Doctor On Demand, Inc
: support@doctorondemand.com
: www.doctorondemand.com
Chat with our AI-based Doctor On Demand Support
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Login issue

Fingerprint login removed

Fix: 1. Use a password or PIN: If fingerprint login is not available, ensure you have a secure password or PIN set up for logging into the app. Y... ⇲
 
Notifications issue

No notifications for appointments

Fix: 1. Check notification settings: Go to your device's Settings > Apps > Doctor On Demand > Notifications and ensure notifications are enabled.... ⇲

Provider no-shows without notification

Fix: 1. Check appointment reminders: Ensure you have set up reminders for your appointments to avoid missing notifications. OR 2. Document the... ⇲
 
Permissions issue

Location services block appointments while traveling

Fix: 1. Adjust location settings: Go to your device's Settings > Location and ensure that location services are set to 'High accuracy'. This may... ⇲

Insufficient permissions for meetings

Fix: 1. Check app permissions: Go to Settings > Apps > Doctor On Demand > Permissions and ensure all necessary permissions are granted for meetin... ⇲
 
Compatibility issue

Scheduling issues on Android

Fix: 1. Restart your device: Sometimes a simple restart can resolve scheduling issues by refreshing the app's connection to the server. OR 2.... ⇲
 
Messages issue

Cannot message doctors directly

Fix: 1. Use the app's support feature: If direct messaging is not available, check if there is a support or help feature within the app to commun... ⇲

No error messages for troubleshooting

Fix: 1. Check for updates: Ensure the app is updated, as newer versions may include better error handling and messages. OR 2. Restart your dev... ⇲
 
Payments issue

Inability to change payment method

Fix: 1. Check payment settings: Go to the app's settings and look for payment options. Ensure you are logged into the correct account. OR 2. R... ⇲

Double charging for appointments

Fix: 1. Review transaction history: Check your transaction history in the app to confirm the charges and ensure you are not being charged for the... ⇲

Late fees charged incorrectly

Fix: 1. Review appointment policies: Check the app's policies regarding late fees to ensure you understand the terms. OR 2. Document the issue... ⇲
 
Support issue

Customer support is unresponsive

Fix: 1. Use alternative contact methods: If the app has a support email or social media channels, try reaching out through those methods. OR 2... ⇲
 
Bugs issue

Cannot access appointments due to app bugs

Fix: 1. Restart the app: Close the app completely and reopen it to see if the issue resolves itself. OR 2. Reinstall the app: Uninstall and th... ⇲

Accidental appointment cancellations

Fix: 1. Confirm before canceling: Always double-check before confirming a cancellation to avoid accidental cancellations. OR 2. Review appoint... ⇲
 
Battery issue

Doctor On Demand drains battery quickly

Fix: 1. Limit background activity: Go to Settings > Apps > Doctor On Demand > Battery and restrict background activity to save battery life. OR... ⇲
 
Privacy issue

Invasive data access requirements

Fix: 1. Review permissions: Go to Settings > Apps > Doctor On Demand > Permissions and disable any permissions you feel are unnecessary. OR 2.... ⇲
 
Glitches issue

Glitches in support messaging

Fix: 1. Restart the app: Close and reopen the app to see if the messaging glitches resolve themselves. OR 2. Clear app cache: Go to Settings >... ⇲
 
Audio issue

Poor video and audio quality during visits

Fix: 1. Check internet connection: Ensure you have a stable internet connection, preferably Wi-Fi, for better video and audio quality. OR 2. C... ⇲
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 what users are saying
Good experience
95.5%

Bad experience
3.7%

Neutral
0.8%

~ from our NLP analysis of 74,894 combined software ratings.

 Private Data Doctor On Demand collects from your Android
  1. read your own contact card
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. read phone status and identity
  5. read the contents of your USB storage
  6. modify or delete the contents of your USB storage
  7. take pictures and videos
  8. record audio
  9. view Wi-Fi connections
  10. view network connections
  11. pair with Bluetooth devices
  12. access Bluetooth settings
  13. send sticky broadcast
  14. full network access
  15. change your audio settings
  16. run at startup
  17. draw over other apps
  18. control vibration
  19. prevent device from sleeping
  20. receive data from Internet