fix problems on Pi Browser [android]

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—— Run into issues on Pi Browser? Get help pending when official support gets back to you!

Pi Browser
Info:
company: Pi Community Company
: support@picommunity.co
: www.picommunity.co
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Camera issue

Camera functionality is poor and does not focus

Fix: Check if there are any updates available for the app that may improve camera functionality. Go to the Google Play Store, search for Pi Brows... ⇲
 
Uploads issue

No option to upload images for KYC

Fix: Check the app settings for any KYC-related options. Sometimes, the upload feature may be hidden under a specific section like 'Profile' or '... ⇲
 
Customization issue

No bookmark capability

Fix: Look for a 'Favorites' or 'Saved' section within the app. Some apps may not label it as bookmarks but may have similar functionality. OR... ⇲
 
Crashes issue

Pi Browser crashes or freezes during use

Fix: Ensure your device has enough storage space. Go to Settings > Storage and check if you have sufficient space. If not, delete unnecessary fil... ⇲
 
Login issue

Invalid passphrase error despite correct entry

Fix: Double-check for any typos or case sensitivity in your passphrase. Ensure that you are entering it exactly as it was created. OR If you h... ⇲
 
Bugs issue

KYC verification process is buggy

Fix: Ensure that you have a stable internet connection while completing the KYC process. A weak connection can cause issues during verification.... ⇲

Countdown timer for KYC does not pause

Fix: If the timer is not pausing, try closing the app and reopening it to see if it resets the timer. OR As a workaround, take note of the tim... ⇲

Pi Browser does not log referrals

Fix: Check if there is a specific section in the app for tracking referrals. Sometimes, this feature may be hidden under account settings. OR... ⇲

Liveness check fails repeatedly

Fix: Ensure you are in a well-lit area and that your face is clearly visible to the camera during the liveness check. OR Try restarting the ap... ⇲
 
Account issue

Unable to create wallet after multiple attempts

Fix: Ensure that you are following the wallet creation steps correctly. Review any instructions provided in the app for creating a wallet. OR... ⇲

Inability to transfer coins to mainnet

Fix: Ensure that you have met all requirements for transferring coins, such as completing KYC or having a minimum balance. OR Try restarting t... ⇲

Difficulty resetting password

Fix: Ensure you are following the correct password reset procedure as outlined in the app. Double-check your email for any reset links. OR If... ⇲

Pi Browser does not recognize phone number for verification

Fix: Double-check that you are entering your phone number in the correct format, including the country code if required. OR Try using a differ... ⇲
 
Support issue

Support response is lacking or non-existent

Fix: Check the app for any FAQ or help section that may provide answers to common issues without needing direct support. OR Look for community... ⇲
 
UI issue

Blank page opens instead of expected content

Fix: Try refreshing the page or navigating back and then forward again to see if the content loads properly. OR Clear the app cache to remove... ⇲
 
Compatibility issue

Pi Browser does not integrate well with companion app

Fix: Ensure both apps are updated to the latest versions, as compatibility issues can arise from outdated software. OR Check the settings in b... ⇲

Inconsistent performance across devices

Fix: Check for any device-specific settings that may be affecting performance, such as battery saver modes or app restrictions. OR Try uninsta... ⇲
 
Updates issue

No updates available despite notifications

Fix: Check the Google Play Store manually for updates. Sometimes, notifications may not reflect the actual availability of updates. OR Clear t... ⇲
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 what users are saying
Good experience
80.5%

Bad experience
15.2%

Neutral
4.3%

~ from our NLP analysis of 193,789 combined software ratings.

 Private Data Pi Browser collects from your Android
  1. read your contacts
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. take pictures and videos
  5. view Wi-Fi connections
  6. view network connections
  7. full network access
  8. run at startup
  9. control vibration
  10. prevent device from sleeping
  11. receive data from Internet