Fix Rijksmuseum errors on android

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12 problems reported in the past 24 hours

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UI
Confusing navigation and layout

🛠️ Familiarize yourself with the app's layout by exploring the menu options and features before startin... show fix »
Not intuitive for users with poor orientation

🛠️ Utilize the app's map feature to get a visual layout of the museum. Familiarize yourself with the ma... show fix »
Map viewing issues

🛠️ Zoom in and out on the map using pinch gestures to get a better view of the layout. If the map is no... show fix »
Confusing navigation and layout

🛠️ Familiarize yourself with the app's layout by exploring the menu options and features before your vi... show fix »
Not intuitive for users with poor orientation

🛠️ Consider using a physical map of the museum alongside the app. This can help you orient yourself and... show fix »
Map viewing issues

🛠️ Zoom in and out on the map using pinch gestures to get a better view of the layout. This can help yo... show fix »
 
Bugs
Error messages when opening in museum

🛠️ Ensure that your device's location services are enabled and that the app has permission to access th... show fix »
Bugs preventing access to painting descriptions

🛠️ Try reinstalling the app to see if that resolves the issue. Uninstall the app, then download it agai... show fix »
Content quality is average

🛠️ To enhance your experience, consider supplementing the app's content with external resources. Look f... show fix »
Error messages when opening in museum

🛠️ Ensure that your device's software is up to date. Go to 'Settings' > 'System' > 'Software update' an... show fix »
Bugs preventing access to painting descriptions

🛠️ Try refreshing the app or navigating away from the painting and back again to see if the description... show fix »
 
Crashes
Frequent crashes

🛠️ Make sure your app is updated to the latest version available in the Google Play Store, as updates o... show fix »
Frequent crashes

🛠️ Clear the app's cache to improve performance. Go to 'Settings' > 'Apps' > 'Rijksmuseum' > 'Storage'... show fix »
 
Permissions
Audio feature not allowed in museum

🛠️ Download audio guides or related content before your visit while connected to Wi-Fi, so you can acce... show fix »
Audio feature not allowed in museum

🛠️ Download audio guides or related content before your visit. Check if the app allows you to download... show fix »
 
Compatibility
Limited device support

🛠️ Check the app's compatibility with your device by visiting the app's page in the Google Play Store.... show fix »
Limited device support

🛠️ Check the app's compatibility with your device by visiting the Google Play Store page. If your devic... show fix »
 
Network
Geolocation needs improvement

🛠️ Ensure that your device's GPS is turned on and that the app has permission to access your location.... show fix »
Geolocation needs improvement

🛠️ Ensure that your device's location services are enabled. Go to 'Settings' > 'Location' and make sure... show fix »
 
Downloads
App fails to download

🛠️ Check your device's storage space to ensure there is enough room for the app. If storage is low, del... show fix »
App fails to download

🛠️ Check your internet connection to ensure it is stable. Try switching between Wi-Fi and mobile data t... show fix »
 
Screen
App loses place in tour when screen locks

🛠️ To prevent losing your place in the tour, try to keep your device awake by adjusting the screen time... show fix »
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 Contact Support
Developer:
Rijksmuseum
Email:
  website@rijksmuseum.nl
Website:
🌐 www.rijksmuseum.nl
Terms/Privacy:
⚔️ https://www.rijksmuseum.nl/en/privacy-policy
 Private Data Rijksmuseum collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. view network connections
  4. pair with Bluetooth devices
  5. access Bluetooth settings
  6. full network access
  7. prevent device from sleeping

 Breakdown of Software Ratings
Positive experience
57.9%

Negative experience
34.7%

Neutral
2.9%

~ from our NLP analysis of 1,209 combined software ratings.