fix problems on Rijksmuseum [android]

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—— Run into issues on Rijksmuseum? Get help pending when official support gets back to you!

Rijksmuseum
Info:
company: Rijksmuseum
: website@rijksmuseum.nl
: www.rijksmuseum.nl
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UI issue

Not intuitive for users with poor orientation

Fix: Utilize the app's map feature to get a visual layout of the museum. Familiarize yourself with the map before starting your visit to help wit... ⇲

Map viewing issues

Fix: Zoom in and out on the map using pinch gestures to get a better view of the layout. If the map is not loading, try refreshing the app or che... ⇲

Confusing navigation and layout

Fix: Familiarize yourself with the app's layout by exploring the menu options and features before starting your tour. Take a few minutes to navig... ⇲
 
Crashes issue

Frequent crashes

Fix: Make sure your app is updated to the latest version available in the Google Play Store, as updates often include bug fixes that can improve... ⇲
 
Compatibility issue

Limited device support

Fix: Check the app's compatibility with your device by visiting the app's page in the Google Play Store. If your device is not supported, conside... ⇲
 
Bugs issue

Error messages when opening in museum

Fix: Ensure that your device's location services are enabled and that the app has permission to access them. Go to your device settings, find the... ⇲

Bugs preventing access to painting descriptions

Fix: Try reinstalling the app to see if that resolves the issue. Uninstall the app, then download it again from the Google Play Store. OR If t... ⇲
 
Permissions issue

Audio feature not allowed in museum

Fix: Download audio guides or related content before your visit while connected to Wi-Fi, so you can access them offline during your museum tour.... ⇲
 
Network issue

Geolocation needs improvement

Fix: Ensure that your device's GPS is turned on and that the app has permission to access your location. This can improve the accuracy of geoloca... ⇲
 
Downloads issue

Rijksmuseum fails to download

Fix: Check your device's storage space to ensure there is enough room for the app. If storage is low, delete unnecessary files or apps to free up... ⇲
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 what users are saying
Good experience
57.9%

Bad experience
34.7%

Neutral
2.9%

~ from our NLP analysis of 1,209 combined software ratings.

 Private Data Rijksmuseum collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. view network connections
  4. pair with Bluetooth devices
  5. access Bluetooth settings
  6. full network access
  7. prevent device from sleeping