fix problems on Whataburger [android]

​

—— Run into issues on Whataburger? Get help pending when official support gets back to you!

Whataburger
Info:
company: Whataburger
: Resolution@wbhq.com
: www.whataburger.com
Chat with our AI-based Whataburger Support
   Hello! How can I assist you?  

characters left:
 
Gameplay issue

Rewards require too many points

Fix: Look for special promotions or limited-time offers that may allow you to redeem rewards for fewer points. These are often advertised in the... ⇲
 
UI issue

Rewards page too sensitive to swiping

Fix: Try using a single finger to swipe slowly and steadily to navigate the rewards page, as rapid swiping may trigger unintended actions. OR... ⇲

Horizontal prioritization causes navigation issues

Fix: Adjust your device's screen orientation settings to lock it in portrait mode, which may help with navigation if the app is designed primaril... ⇲

Difficult to select distant stores

Fix: Use the search function in the app to manually enter the address or name of the distant store you want to select, rather than relying on the... ⇲

Scrolling issues in rewards section

Fix: Try using a different scrolling method, such as dragging the scrollbar on the side of the screen, if available, to navigate the rewards sect... ⇲

Non-intuitive user interface

Fix: Take some time to explore the app's layout and familiarize yourself with its features. Look for tutorials or guides online that explain how... ⇲

Sensitive scrolling resets rewards list

Fix: Try scrolling more slowly and deliberately to avoid resetting the list. Use a single finger to navigate rather than multiple fingers. OR... ⇲
 
Customization issue

Limited food customization options

Fix: Check if there are any hidden customization options in the app. Sometimes, additional options may be available in a separate menu or section... ⇲
 
Settings issue

Drive-thru not available 24/7

Fix: Use the app to check the hours of operation for your nearest location and plan your visits accordingly. You can also call the restaurant dir... ⇲

Incorrect order modifications not possible

Fix: Double-check your order before finalizing it to ensure all modifications are correct. If you need to make changes after placing the order, c... ⇲

Inability to cancel orders

Fix: Check the app for a cancellation option in your order history. If available, use it to cancel your order before it is processed. OR If ca... ⇲
 
Bugs issue

Auto-selects incorrect restaurant

Fix: Manually select your preferred restaurant in the app settings. Go to the location settings and choose your favorite store to ensure it is pr... ⇲

Map store selection fails

Fix: Ensure that your device's location services are enabled and that the app has permission to access your location. Go to Settings > Location a... ⇲

Constant mistakes in orders

Fix: Double-check your order before submitting it to ensure accuracy. Review each item and modification carefully. OR If mistakes continue, co... ⇲

Cold food upon arrival

Fix: If you are ordering for delivery, ensure that you are selecting the fastest delivery option available to minimize wait time. OR Consider... ⇲
 
Notifications issue

Push notifications reset to on

Fix: Go to your device's Settings > Apps > Whataburger > Notifications and adjust the settings to your preference, ensuring that they are set to... ⇲
 
Crashes issue

Whataburger crashes when reordering favorites

Fix: Clear the app's cache and data to resolve any temporary issues. Go to Settings > Apps > Whataburger > Storage > Clear Cache and Clear Data,... ⇲
 
Payments issue

Payment method issues

Fix: Check that your payment method is correctly entered and that there are no issues with your bank or card provider. Go to the payment settings... ⇲

No refund or coupon for incorrect orders

Fix: Document the incorrect order details and contact the restaurant directly to discuss the issue and request a resolution. OR If the app has... ⇲

Technical errors cause transactions to go through

Fix: Check your internet connection to ensure it is stable before placing an order. A weak connection can lead to transaction errors. OR If yo... ⇲

Refund process is ineffective

Fix: Document your refund request with all relevant details and follow up with the restaurant or app support to ensure your request is being proc... ⇲

Inability to mix payment methods

Fix: Check the app's payment settings to see if there is an option to add multiple payment methods and select them during checkout. OR If mixi... ⇲
 
Support issue

No feedback option for app orders

Fix: Look for a feedback or contact option in the app's settings or help section to provide your input on orders. OR If no option is available... ⇲

Difficulties in getting support resolution

Fix: Use the app's help or support section to find FAQs or troubleshooting tips that may resolve your issue without needing direct support. OR... ⇲
 
Freezing issue

Whataburger hangs during reward redemption

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs that can cause hanging issues. OR If the app hangs, try... ⇲
 
Data issue

Data usage is excessive

Fix: Check the app's settings for any options to reduce data usage, such as disabling high-quality images or background data usage. OR Conside... ⇲
 
Security issue

Malware warnings from security apps

Fix: Ensure that you are downloading the app from a trusted source, such as the Google Play Store, to avoid malware issues. OR If you receive... ⇲
 
Account issue

Authentication issues with account

Fix: Reset your password through the app or website if you are having trouble logging in. Follow the prompts to receive a reset link via email.... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
71.5%

Bad experience
22.5%

Neutral
6.0%

~ from our NLP analysis of 24,366 combined software ratings.

 Private Data Whataburger collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. access extra location provider commands
  4. read the contents of your USB storage
  5. modify or delete the contents of your USB storage
  6. take pictures and videos
  7. view Wi-Fi connections
  8. view network connections
  9. full network access
  10. run at startup
  11. control vibration
  12. prevent device from sleeping
  13. modify system settings
  14. receive data from Internet