fix problems on Cozytouch [android]

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—— Run into issues on Cozytouch? Get help pending when official support gets back to you!

Cozytouch
Info:
company: A.T.S. Confort
: cozytouch@groupe-atlantic.com
: www.cozytouch.fr
Chat with our AI-based Cozytouch Support
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Bugs issue

Broken postal index field recognition

Fix: Manually enter your postal code instead of using the auto-fill feature, as this may bypass the recognition issue. OR If the postal code i... ⇲
 
Glitches issue

Erratic behavior

Fix: Clear the app cache and data. Go to Settings > Apps > Cozytouch > Storage > Clear Cache and Clear Data. This can help resolve erratic behavi... ⇲
 
Network issue

Frequent server downtime

Fix: Check the app's official social media pages or forums for any announcements regarding server maintenance or downtime. OR Try using the ap... ⇲

High DNS ping rate

Fix: Try changing your DNS settings to a public DNS service like Google DNS (8.8.8.8 and 8.8.4.4) to improve connection speed. OR Reset your r... ⇲

Cozytouch fails to connect to devices

Fix: Ensure that both your mobile device and the device you are trying to connect to are on the same Wi-Fi network. OR Restart both your mobil... ⇲

Device drops from Wi-Fi frequently

Fix: Ensure that your Wi-Fi signal is strong where the device is located. If necessary, move the device closer to the router or consider using a... ⇲
 
Support issue

Poor customer support

Fix: Utilize online forums or community groups where other users may share solutions to common problems. This can be a valuable resource for trou... ⇲
 
Registration issue

Inability to register an account

Fix: Double-check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa to see if that... ⇲

Next button inactive during registration

Fix: Ensure that all required fields are filled out correctly. Sometimes, the next button will remain inactive if there are any validation errors... ⇲
 
Account issue

Cannot finish account setup

Fix: Check for any error messages that may indicate what is preventing you from completing the setup. Address any issues mentioned in the error m... ⇲
 
Settings issue

Inconsistent temperature settings

Fix: Check if the app is updated to the latest version, as updates may fix bugs related to temperature settings. OR Try resetting the device s... ⇲

Inability to set absence schedule flexibly

Fix: Check if there are any updates available for the app that may include enhanced scheduling features. OR Consider using a manual override f... ⇲

No option for advanced scheduling

Fix: Check the app settings thoroughly for any hidden advanced scheduling options that may not be immediately visible. OR Consider using a dif... ⇲
 
Customization issue

Limited programming options

Fix: Explore the app settings thoroughly to ensure you are not missing any advanced options. Sometimes, features are hidden in submenus. OR Co... ⇲

Limited functionality

Fix: Explore the app settings to ensure you are utilizing all available features. Sometimes, features may be hidden or require specific configura... ⇲
 
Compatibility issue

Difficult device pairing process

Fix: Ensure that Bluetooth is enabled on your device and that the device you are trying to pair is in pairing mode. Refer to the device's manual... ⇲
 
Crashes issue

Cozytouch crashes and logs out frequently

Fix: Clear the app cache and data as mentioned earlier. This can help resolve issues related to app crashes. OR Check for any conflicting apps... ⇲
 
UI issue

No visibility of current water temperature

Fix: Ensure that the device is properly connected to the app and that all permissions are granted for the app to access device data. OR Try re... ⇲
 
Messages issue

Delayed confirmation emails

Fix: Check your spam or junk email folder to ensure the confirmation email did not get filtered there. OR Try resending the confirmation email... ⇲
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 what users are saying
Bad experience
60.0%

Good experience
32.0%

Neutral
8.0%

~ from our NLP analysis of 2,591 combined software ratings.

 Private Data Cozytouch collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. take pictures and videos
  4. view Wi-Fi connections
  5. view network connections
  6. pair with Bluetooth devices
  7. access Bluetooth settings
  8. change network connectivity
  9. allow Wi-Fi Multicast reception
  10. connect and disconnect from Wi-Fi
  11. full network access
  12. run at startup
  13. control vibration
  14. prevent device from sleeping
  15. modify system settings
  16. receive data from Internet