fix problems on WhatsApp Business [android]

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—— Run into issues on WhatsApp Business? Get help pending when official support gets back to you!

WhatsApp Business
Info:
company: WhatsApp LLC
: smb@support.whatsapp.com
: www.whatsapp.com
: 1601 Willow Road Menlo Park, CA 94025
Chat with our AI-based WhatsApp Business Support
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Messages issue

Difficult to manage multiple conversations

Fix: Utilize the 'Labels' feature to categorize conversations. You can create labels for different types of clients or conversations, making it e... ⇲

Message templates fail to send

Fix: Check if your message templates comply with WhatsApp's guidelines. Ensure that they are approved and formatted correctly. You can review the... ⇲

Broadcast messaging limit of 256 contacts

Fix: To work around the limit, create multiple broadcast lists with different contacts. You can manage these lists by going to the 'Broadcast Lis... ⇲
 
Customization issue

Clunky automation tools

Fix: Review the automation settings in the app. Go to 'Business Tools' and check the 'Quick Replies' and 'Away Messages' sections. Ensure that yo... ⇲

Cumbersome editing and captioning process

Fix: Use a third-party photo editing app before uploading images to WhatsApp. This allows for more advanced editing options and can streamline th... ⇲

Cannot edit images before sending

Fix: Use a third-party image editing app to make changes before sending. This allows for more flexibility in editing images as needed. OR If y... ⇲
 
Crashes issue

WhatsApp Business frequently crashes

Fix: Clear the app cache to resolve crashing issues. Go to your phone's Settings > Apps > WhatsApp Business > Storage > Clear Cache. This can hel... ⇲
 
UI issue

Slow and unresponsive Gallery UI

Fix: Free up storage space on your device. Go to Settings > Storage and delete unnecessary files or apps. A lack of storage can slow down the app... ⇲

Catalogue interface not user-friendly

Fix: Take time to explore the catalogue feature. Familiarize yourself with how to add, edit, and manage items. You can access the catalogue throu... ⇲
 
Uploads issue

Limited folder visibility for image uploads

Fix: Check your device's file permissions for WhatsApp Business. Go to Settings > Apps > WhatsApp Business > Permissions and ensure that storage... ⇲
 
Screen issue

Screen goes off during status viewing

Fix: Check your device's screen timeout settings. Go to Settings > Display > Screen timeout and set it to a longer duration to prevent the screen... ⇲
 
Security issue

Two-step verification not working

Fix: Ensure that you have entered the correct phone number and that you are receiving the verification code. If you are not receiving the code, c... ⇲
 
Freezing issue

Meta AI Business Assistant freezes

Fix: Restart the app to see if the assistant resumes normal functionality. Close the app completely and reopen it to refresh the system. OR Ch... ⇲
 
Analytics issue

Lack of better analytics

Fix: Utilize the existing analytics features in WhatsApp Business. Go to 'Business Tools' > 'Statistics' to view message statistics and engagemen... ⇲
 
Battery issue

Battery draining issues

Fix: Check for background app activity. Go to Settings > Battery > App battery usage and see if WhatsApp Business is consuming excessive battery.... ⇲
 
Storage issue

Data storage footprint growing excessively

Fix: Regularly clear chat history and media files. Go to Settings > Storage and data > Manage storage to see which chats are taking up the most s... ⇲

Cluttered storage management

Fix: Regularly review and delete unnecessary media files and chats. Go to Settings > Storage and data > Manage storage to see what is taking up s... ⇲

Storage not accurately reflected

Fix: Clear the app cache to refresh the storage data. Go to Settings > Apps > WhatsApp Business > Storage > Clear Cache. OR If the issue persi... ⇲
 
Privacy issue

Disappearing messages affect sender's view

Fix: Communicate with your contacts about the disappearing messages feature. Make sure everyone understands how it works to avoid confusion. OR... ⇲

Disappearing messages can be toggled by others

Fix: Communicate with your contacts about the disappearing messages feature. Make sure everyone understands how it works to avoid confusion. OR... ⇲
 
Settings issue

Missing 'Flight Mode' feature

Fix: Use your device's built-in flight mode feature to disable all connections. This will effectively serve the same purpose as a flight mode wit... ⇲
 
Updates issue

Folders for media disappeared after update

Fix: Check if the folders are hidden or moved. Use a file manager app to search for the media files and see if they are still on your device. O... ⇲
 
Glitches issue

Glitch in sending broadcast messages

Fix: Ensure that all contacts in the broadcast list have your number saved in their contacts. If they don't, the messages won't be delivered. O... ⇲
 
Downloads issue

Videos require re-downloading after sending

Fix: Ensure that you have a stable internet connection when sending videos. A poor connection can cause issues with video delivery. OR Conside... ⇲
 
Audio issue

Voice note feature delayed

Fix: Check your internet connection. A slow connection can cause delays in sending voice notes. Switch to a stronger Wi-Fi or mobile data connect... ⇲

Audio issues with status videos

Fix: Check the audio settings on your device. Ensure that the volume is turned up and that the device is not in silent mode. OR If the issue p... ⇲

Voice notes lead to miscommunication

Fix: Encourage clear and concise communication in voice notes. Consider summarizing key points at the end of the note to avoid misunderstandings.... ⇲
 
Camera issue

Camera stops working during video calls

Fix: Check if any other apps are using the camera. Close any unnecessary apps that may be accessing the camera to free it up for WhatsApp Busines... ⇲
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 what users are saying
Good experience
82.5%

Bad experience
13.0%

Neutral
4.5%

~ from our NLP analysis of 15,170,492 combined software ratings.

 Private Data WhatsApp Business collects from your Android
  1. retrieve running apps
  2. find accounts on the device
  3. add or remove accounts
  4. read your own contact card
  5. read your contacts
  6. modify your contacts
  7. approximate location (network-based)
  8. precise location (GPS and network-based)
  9. directly call phone numbers
  10. read call log
  11. read phone status and identity
  12. read the contents of your USB storage
  13. modify or delete the contents of your USB storage
  14. take pictures and videos
  15. record audio
  16. view Wi-Fi connections
  17. view network connections
  18. create accounts and set passwords
  19. pair with Bluetooth devices
  20. access Bluetooth settings
  21. send sticky broadcast
  22. change network connectivity
  23. connect and disconnect from Wi-Fi
  24. full network access
  25. change your audio settings
  26. control Near Field Communication
  27. read sync settings
  28. run at startup
  29. reorder running apps
  30. use accounts on the device
  31. control vibration
  32. prevent device from sleeping
  33. toggle sync on and off
  34. install shortcuts
  35. uninstall shortcuts
  36. read Google service configuration
  37. read sync statistics
  38. receive data from Internet

  Cost of Subscriptions
  1. $0.99 - $499.99 per item