fix problems on Club CITGO [android]

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—— Run into issues on Club CITGO? Get help pending when official support gets back to you!

Club CITGO - Gas Rewards
Info:
company: CITGO Petroleum
: allpointsapp@gmail.com
: www.allpointsrewards.com
: 1293 Eldridge Parkway Houston, TX 77077
Chat with our AI-based Club CITGO Support
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Settings issue

Club CITGO requires developer mode off

Fix: Go to your device's Settings, then tap on 'Developer options' and toggle 'Developer mode' off. Restart the app after making this change. O... ⇲
 
Crashes issue

Club CITGO fails to launch

Fix: Clear the app's cache by going to Settings > Apps > Club CITGO > Storage > Clear Cache. Then try launching the app again. OR Uninstall an... ⇲

Crashes frequently

Fix: Ensure your device's operating system is up to date. Go to Settings > System > System Update to check for updates. OR Try uninstalling an... ⇲
 
Login issue

Frequent login issues

Fix: Reset your password by using the 'Forgot Password' feature in the app. This can help if there are issues with your current credentials. OR... ⇲
 
Loading issue

Error messages on opening

Fix: Check for any available updates for the app in the Google Play Store and install them. Updates often fix bugs that cause error messages. O... ⇲
 
Ads issue

Offers from email don't work

Fix: Make sure you are logged into the app with the same account that received the email offer. Sometimes offers are account-specific. OR Copy... ⇲
 
Slow issue

Slow loading times

Fix: Check your internet connection. If you are on Wi-Fi, try moving closer to the router or switching to mobile data to see if speeds improve.... ⇲
 
UI issue

No ability to paste credentials

Fix: Use a password manager app that allows you to copy and paste credentials easily. This can help you manage your passwords more effectively.... ⇲

No station prices displayed

Fix: Check your location settings to ensure that location services are enabled for the app. This allows the app to access nearby station prices.... ⇲

Inability to check in

Fix: Ensure that your location services are enabled and that the app has permission to access your location. This is necessary for check-in funct... ⇲
 
Payments issue

No savings at participating stations

Fix: Double-check that you are using the correct account that is eligible for savings. Sometimes multiple accounts can cause confusion. OR Ver... ⇲

Coupons not accepted at stations

Fix: Verify that the coupon is still valid and has not expired. Check the terms and conditions associated with the coupon in the app. OR Show... ⇲
 
Updates issue

Update prompts without new version

Fix: Clear the app's cache and data to reset any erroneous update prompts (Settings > Apps > Club CITGO > Storage > Clear Cache/Clear Data). OR... ⇲
 
Account issue

Club CITGO doesn't recognize user ID

Fix: Double-check that you are entering your user ID correctly, including any capitalization or special characters. OR Try resetting your pass... ⇲
 
Network issue

Network issues prevent app use

Fix: Switch between Wi-Fi and mobile data to see if the app works on one but not the other. This can help identify network issues. OR Reset yo... ⇲
 
Bugs issue

Inconsistent offer redemption

Fix: Ensure that you are following the redemption instructions exactly as stated in the app or email. Sometimes small details can affect redempti... ⇲

Club CITGO doesn't function as intended

Fix: Uninstall and reinstall the app to reset any settings or configurations that may be causing issues. OR Check for any device compatibility... ⇲
 
Support issue

Lack of customer support response

Fix: Check the app for any FAQs or help sections that may provide answers to common issues without needing direct support. OR Look for communi... ⇲
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 what users are saying
Bad experience
50.4%

Good experience
44.2%

Neutral
5.3%

~ from our NLP analysis of 3,974 combined software ratings.

 Private Data Club CITGO collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. directly call phone numbers
  4. take pictures and videos
  5. view Wi-Fi connections
  6. view network connections
  7. full network access
  8. control vibration
  9. prevent device from sleeping
  10. receive data from Internet