fix problems on Hotels.com [android]

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—— Run into issues on Hotels.com? Get help pending when official support gets back to you!

Hotels.com: Travel Booking
Info:
company: Hotels.com LP
: handroid@expedia.com
: www.hotels.com
Chat with our AI-based Hotels.com Support
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Login issue

Inability to sign in

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data. 2. Reset your... ⇲
 
Syncing issue

Reservations not appearing in the app

Fix: 1. Refresh the app: Pull down on the screen to refresh the app and check if your reservations appear. 2. Log out and log back in: Go to you... ⇲
 
Bugs issue

Incorrect trip element tracking

Fix: 1. Verify your itinerary: Check your email confirmation for the correct details of your trip. 2. Manually update your trip: If the app is n... ⇲
 
Messages issue

No option to share itinerary via SMS

Fix: 1. Use the copy feature: Open your itinerary, select the details you want to share, and copy them. You can then paste them into an SMS. 2.... ⇲
 
UI issue

Difficulties in viewing property details

Fix: 1. Zoom in/out: Use pinch gestures to zoom in or out on property images for better visibility. 2. Check for updates: Ensure the app is upda... ⇲
 
Updates issue

Unresponsive app after updates

Fix: 1. Restart the app: Close the app completely and reopen it to see if it becomes responsive. 2. Clear app cache: Go to Settings > Apps > Hot... ⇲
 
Glitches issue

Frequent bugs and glitches

Fix: 1. Clear app cache and data: Go to Settings > Apps > Hotels.com > Storage > Clear Cache and Clear Data to reset the app. 2. Update the app:... ⇲
 
Support issue

Poor customer service

Fix: 1. Use the app's help section: Navigate to the help or support section within the app for FAQs and troubleshooting tips. 2. Utilize online... ⇲
 
Customization issue

Limited rewards program

Fix: 1. Check eligibility: Review the terms of the rewards program to ensure you are meeting all requirements. 2. Look for promotions: Keep an e... ⇲
 
Payments issue

High prices compared to direct bookings

Fix: 1. Compare prices: Use the app to compare prices with other booking platforms and direct hotel websites. 2. Look for discounts: Check for a... ⇲

Non-refundable booking penalties

Fix: 1. Review booking terms: Always check the cancellation policy before booking to understand the penalties. 2. Consider travel insurance: Loo... ⇲
 
Settings issue

Inflexibility in changing reservations

Fix: 1. Review the cancellation policy: Check the terms of your reservation for any flexibility options. 2. Use the app to modify: Go to your bo... ⇲
 
Privacy issue

Misleading location information

Fix: 1. Verify location on a map: Use Google Maps or another mapping service to confirm the location of the property. 2. Read reviews: Check use... ⇲
 
Ads issue

Popup ads interrupting usage

Fix: 1. Check app settings: Look for an option to disable ads or notifications within the app settings. 2. Use an ad blocker: Consider using a r... ⇲
 
Search issue

Difficulty in finding pet policies

Fix: 1. Use the search feature: In the app, use the search bar to look for 'pet policy' or 'pet-friendly' options. 2. Check property details: Re... ⇲
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 what users are saying
Good experience
96.3%

Bad experience
1.9%

Neutral
1.8%

~ from our NLP analysis of 636,942 combined software ratings.

 Switch to these Alternatives:
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Tripadvisor: Plan & Book Trips
HotelTonight: Hotel Deals
Hopper: Hotels, Flights & Cars

 Private Data Hotels.com collects from your Android
  1. find accounts on the device
  2. add or remove accounts
  3. read calendar events plus confidential information
  4. add or modify calendar events and send email to guests without owners' knowledge
  5. approximate location (network-based)
  6. precise location (GPS and network-based)
  7. read phone status and identity
  8. read the contents of your USB storage
  9. modify or delete the contents of your USB storage
  10. take pictures and videos
  11. record audio
  12. view Wi-Fi connections
  13. view network connections
  14. create accounts and set passwords
  15. full network access
  16. read sync settings
  17. run at startup
  18. reorder running apps
  19. use accounts on the device
  20. prevent device from sleeping
  21. toggle sync on and off
  22. read Google service configuration
  23. read sync statistics
  24. receive data from Internet