fix problems on JW Library [android]

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JW Library
Info:
company: Jehovah's Witnesses
: jwlibrary@jw.org
: www.jw.org
: 1 Kings Dr Tuxedo Park, NY 10987
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UI issue

User interface not conducive for conventions or assemblies

Fix: Explore the app's settings to see if there are options to customize the interface for better usability during conventions or assemblies. O... ⇲

Highlighting text sometimes fails to capture the last word

Fix: Try adjusting the sensitivity of your touch input. Go to Settings > Display > Touch sensitivity and increase it to see if it improves the hi... ⇲

Cursor jumps erratically when typing in text boxes

Fix: Check for any screen protector or case that might be interfering with touch sensitivity. Remove them temporarily to see if the issue resolve... ⇲

Highlighting feature is not locked, causing accidental highlights

Fix: Be mindful of your touch gestures while using the highlighting feature. Try to use a stylus or your finger with more precision to avoid acci... ⇲

Navigation on Android is cumbersome compared to iPhone

Fix: Familiarize yourself with the app's navigation features. Spend some time exploring the menus and options to find shortcuts that may improve... ⇲
 
Audio issue

JW Library stops playing audio after a short duration when minimized or screen is off

Fix: Check your device's battery optimization settings. Go to Settings > Battery > Battery Optimization. Find JW Library in the list and select '... ⇲

Audio playback glitch when pausing tracks

Fix: Ensure that your device's audio settings are configured correctly. Go to Settings > Sound and check if any enhancements or equalizers are af... ⇲

Audio stops playing after a minute when switching apps

Fix: Check your device's battery optimization settings for JW Library and set it to 'Don't optimize' as mentioned earlier to prevent interruption... ⇲
 
Syncing issue

No cloud syncing or login feature for data synchronization

Fix: As a workaround, manually back up your notes and highlights by exporting them to a text file or another note-taking app. This way, you can k... ⇲

Syncing issues between devices

Fix: Manually sync your data by exporting notes and highlights from one device and importing them into another. This can help maintain consistenc... ⇲
 
Crashes issue

JW Library crashes persistently

Fix: Clear the app's cache to resolve potential corruption. Go to Settings > Apps > JW Library > Storage > Clear Cache. Restart the app afterward... ⇲
 
Downloads issue

Pre-downloaded videos won't play without re-downloading

Fix: Check your device's storage space. If your device is low on storage, it may affect playback. Free up space by deleting unnecessary files or... ⇲

Difficulty seeing publication download progress bar

Fix: Ensure your device's brightness is set to an appropriate level. Go to Settings > Display and adjust the brightness to improve visibility.... ⇲
 
Customization issue

Text is cut off in the app's smallest wording setting

Fix: Adjust the text size in the app settings. Go to Settings > Display and change the text size to a larger setting to see if it resolves the is... ⇲
 
Updates issue

Disappearance of personal study notes after update

Fix: Check if the notes are stored in a different location within the app. Sometimes updates can change the organization of files. Look through a... ⇲
 
Search issue

Search feature for publications is lacking

Fix: Use specific keywords or phrases when searching to improve results. Try to be as precise as possible with your search terms. OR Consider... ⇲
 
Bugs issue

Play all and shuffle functions not working properly

Fix: Check if the app has the latest updates installed. Go to the Google Play Store and update JW Library if necessary. OR Try restarting the... ⇲
 
Storage issue

JW Library fails to open with too many publications downloaded

Fix: Try uninstalling some publications that you do not need immediately. Go to the library section, select the publications, and choose to delet... ⇲
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 what users are saying
Good experience
95.5%

Bad experience
3.4%

Neutral
1.1%

~ from our NLP analysis of 1,621,723 combined software ratings.

 Private Data JW Library collects from your Android
  1. read the contents of your USB storage
  2. modify or delete the contents of your USB storage
  3. view Wi-Fi connections
  4. view network connections
  5. full network access
  6. prevent device from sleeping