fix problems on Ember [android]

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Ember - Temperature Matters
Info:
company: Ember Technologies Inc
: support@ember.com
: www.ember.com
: 4607 Lakeview Canyon Rd., #500 Westlake Village, CA 91361
Chat with our AI-based Ember Support
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Crashes issue

Ember fails to open

Fix: 1. Restart your device: Sometimes, a simple restart can resolve issues with apps not opening. 2. Check for device updates: Go to Settings >... ⇲

Ember crashes during firmware updates

Fix: 1. Ensure a stable connection: Make sure your mug is charged and within range of your device during the update. 2. Restart the app: Close t... ⇲
 
Network issue

Connectivity issues with the mug

Fix: 1. Ensure Bluetooth is enabled: Go to Settings > Bluetooth and make sure it is turned on. 2. Forget and re-pair the mug: In the Bluetooth s... ⇲

Bluetooth connection is unreliable

Fix: 1. Move closer to the mug: Ensure you are within the recommended range for Bluetooth connectivity. 2. Turn Bluetooth off and on: Go to Sett... ⇲
 
Updates issue

Firmware updates fail

Fix: 1. Ensure a stable connection: Make sure your mug is charged and within range of your device. 2. Restart the app: Close the Ember app compl... ⇲

No available updates in the Play Store

Fix: 1. Check your internet connection: Ensure you have a stable internet connection to access the Play Store. 2. Clear Play Store cache: Go to... ⇲

Ember fails to recognize latest version

Fix: 1. Restart the app: Close the Ember app completely and reopen it to refresh its connection to the mug. 2. Check for firmware updates: Ensur... ⇲
 
Settings issue

Ember does not retain custom temperature settings

Fix: 1. Check app permissions: Ensure the app has the necessary permissions to save settings. Go to Settings > Apps > Ember > Permissions and ena... ⇲
 
Notifications issue

Notifications do not work

Fix: 1. Check notification settings: Go to Settings > Apps > Ember > Notifications and ensure notifications are enabled. 2. Restart the app: Clo... ⇲
 
Syncing issue

Requires frequent re-pairing

Fix: 1. Ensure the mug is charged: Low battery can cause connectivity issues. Keep the mug charged. 2. Update the app: Make sure you have the la... ⇲

Ember loses pairing frequently

Fix: 1. Ensure the mug is charged: Low battery can cause disconnections. Keep the mug charged. 2. Forget and re-pair the mug: In Bluetooth setti... ⇲
 
Permissions issue

Ember does not prompt for necessary permissions

Fix: 1. Manually check permissions: Go to Settings > Apps > Ember > Permissions and ensure all necessary permissions are granted. 2. Reinstall t... ⇲
 
Compatibility issue

Inconsistent performance across devices

Fix: 1. Check compatibility: Ensure your device meets the minimum requirements for the Ember app. 2. Clear app cache and data: Go to Settings >... ⇲

Limited functionality without the app

Fix: 1. Familiarize yourself with the app's features: Understanding what the app offers can help you maximize its use. 2. Use the mug's basic fu... ⇲

Ember does not work on newer devices

Fix: 1. Check for app updates: Ensure you have the latest version of the Ember app, as updates may improve compatibility with newer devices. 2.... ⇲
 
Freezing issue

Ember freezes during use

Fix: 1. Clear app cache: Go to Settings > Apps > Ember > Storage > Clear Cache to remove temporary files that may cause freezing. 2. Restart you... ⇲
 
Support issue

Slow customer support response

Fix: 1. Check online resources: Look for FAQs or community forums that may address your issue without needing to contact support. 2. Use the app... ⇲
 
Bugs issue

Requires manual troubleshooting to function

Fix: 1. Create a troubleshooting checklist: Document common issues and their solutions to streamline the process for future use. 2. Keep the app... ⇲
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 what users are saying
Bad experience
60.3%

Good experience
32.7%

Neutral
7.0%

~ from our NLP analysis of 8,056 combined software ratings.

 Private Data Ember collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read phone status and identity
  4. read the contents of your USB storage
  5. modify or delete the contents of your USB storage
  6. view network connections
  7. pair with Bluetooth devices
  8. access Bluetooth settings
  9. full network access
  10. run at startup
  11. prevent device from sleeping
  12. receive data from Internet