Fix MyLU errors on android

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Customization
App lacks features of old app

🛠️ 1. Familiarize yourself with the new app's layout and features by exploring the menus and settings.... show fix »
Limited functionality compared to website

🛠️ 1. Use the website for tasks that the app does not support. 2. Familiarize yourself with the app's f... show fix »
 
UI
App is just a link to the website

🛠️ 1. Use the app for quick access to the website, but bookmark the website on your mobile browser for... show fix »
Confusing navigation menu

🛠️ 1. Take some time to explore the app and familiarize yourself with the layout. 2. Refer to any avail... show fix »
Inability to check swipes or cash easily

🛠️ 1. Navigate to the financial section of the app to see if there are any options for viewing transact... show fix »
Lacks ease of use

🛠️ 1. Spend time exploring the app to become familiar with its layout and features. 2. Refer to any ava... show fix »
 
Login
Requires multiple sign-ins

🛠️ 1. Ensure that you are selecting the 'Remember Me' option during sign-in to reduce the frequency of... show fix »
Sign in with Google issues

🛠️ 1. Ensure that your Google account is active and that you are using the correct credentials. 2. Clea... show fix »
App frequently signs out

🛠️ 1. Ensure that you are not clearing app data or cache frequently, as this can log you out. 2. Check... show fix »
 
Screen
App sometimes shows a white screen

🛠️ 1. Clear the app's cache by going to Settings > Apps > myLU > Storage > Clear Cache. 2. Restart the... show fix »
 
Crashes
App fails to open

🛠️ 1. Restart your device to clear any temporary issues. 2. Check for updates in the Google Play Store... show fix »
 
Support
No follow-up from IT or professors

🛠️ 1. Use the app's messaging feature to reach out directly to IT or professors for follow-up. 2. Keep... show fix »
 
Bugs
Inconsistent performance

🛠️ 1. Ensure your device is updated to the latest software version. 2. Clear the app's cache regularly... show fix »
 
Compatibility
App not available for all devices

🛠️ 1. Check the app's compatibility requirements in the Google Play Store to ensure your device meets t... show fix »
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 Contact Support
Developer:
Liberty University
Email:
  mobileteam@liberty.edu
Website:
🌐 www.liberty.edu
Terms/Privacy:
⚔️ https://liberty.service-now.com/sp?id=kb_article_view&sysparm_article=KB0018318
 Private Data myLU collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. record audio
  7. view network connections
  8. full network access
  9. change your audio settings
  10. run at startup
  11. prevent device from sleeping
  12. receive data from Internet

 Breakdown of Software Ratings
Positive experience
79.2%

Negative experience
17.5%

Neutral
1.7%

~ from our NLP analysis of 303 combined software ratings.