fix problems on MyLU [android]

​

—— Run into issues on MyLU? Get help pending when official support gets back to you!

myLU
Info:
company: Liberty University
: mobileteam@liberty.edu
: www.liberty.edu
Chat with our AI-based myLU Support
   Hello! How can I assist you?  

characters left:
 
Customization issue

myLU lacks features of old app

Fix: 1. Familiarize yourself with the new app's layout and features by exploring the menus and settings. 2. Check the app's help section or user... ⇲

Limited functionality compared to website

Fix: 1. Use the website for tasks that the app does not support. 2. Familiarize yourself with the app's features to maximize its use. OR 1. Pr... ⇲
 
UI issue

myLU is just a link to the website

Fix: 1. Use the app for quick access to the website, but bookmark the website on your mobile browser for a more comprehensive experience. 2. Chec... ⇲

Confusing navigation menu

Fix: 1. Take some time to explore the app and familiarize yourself with the layout. 2. Refer to any available tutorials or guides within the app... ⇲

Inability to check swipes or cash easily

Fix: 1. Navigate to the financial section of the app to see if there are any options for viewing transactions. 2. If this feature is not availabl... ⇲

Lacks ease of use

Fix: 1. Spend time exploring the app to become familiar with its layout and features. 2. Refer to any available user guides or tutorials to impro... ⇲
 
Login issue

Requires multiple sign-ins

Fix: 1. Ensure that you are selecting the 'Remember Me' option during sign-in to reduce the frequency of sign-ins. 2. Check your app settings to... ⇲

Sign in with Google issues

Fix: 1. Ensure that your Google account is active and that you are using the correct credentials. 2. Clear the app's cache and data by going to S... ⇲

myLU frequently signs out

Fix: 1. Ensure that you are not clearing app data or cache frequently, as this can log you out. 2. Check your device's battery optimization setti... ⇲
 
Screen issue

myLU sometimes shows a white screen

Fix: 1. Clear the app's cache by going to Settings > Apps > myLU > Storage > Clear Cache. 2. Restart the app and your device to see if the issue... ⇲
 
Crashes issue

myLU fails to open

Fix: 1. Restart your device to clear any temporary issues. 2. Check for updates in the Google Play Store and install any available updates. OR... ⇲
 
Support issue

No follow-up from IT or professors

Fix: 1. Use the app's messaging feature to reach out directly to IT or professors for follow-up. 2. Keep a record of your inquiries to reference... ⇲
 
Bugs issue

Inconsistent performance

Fix: 1. Ensure your device is updated to the latest software version. 2. Clear the app's cache regularly to improve performance. OR 1. Close o... ⇲
 
Compatibility issue

myLU not available for all devices

Fix: 1. Check the app's compatibility requirements in the Google Play Store to ensure your device meets them. 2. If your device is not supported,... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
79.2%

Bad experience
17.5%

Neutral
1.7%

~ from our NLP analysis of 303 combined software ratings.

 Private Data myLU collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. record audio
  7. view network connections
  8. full network access
  9. change your audio settings
  10. run at startup
  11. prevent device from sleeping
  12. receive data from Internet