Fix Vélib' (official Appli) errors on android

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Crashes
App crashes

🛠️ Clear the app cache and data by going to Settings > Apps > Vélib' > Storage > Clear Cache and Clear... show fix »
 
Payments
Unable to buy passes

🛠️ Check your payment method to ensure it is valid and has sufficient funds. Try using a different paym... show fix »
High deposit fees

🛠️ Review the terms of service to understand the deposit policy. If you are a frequent user, consider l... show fix »
Complicated subscription process

🛠️ Follow the step-by-step guide provided in the app or on the website to ensure you are completing eac... show fix »
Unable to add foreign credit cards

🛠️ Check if your credit card is supported by the app. Some apps only accept cards from specific countri... show fix »
High deposit fees

🛠️ Consider using a different payment method that may have lower fees associated with it, such as a deb... show fix »
App does not allow purchase of tickets

🛠️ Ensure that your payment method is valid and has sufficient funds. Check for any restrictions on you... show fix »
 
Network
Server connection issues

🛠️ Check your internet connection. If you are on Wi-Fi, try disconnecting and reconnecting. If using mo... show fix »
Server connection issues

🛠️ Check your internet connection. If you are on Wi-Fi, try disconnecting and reconnecting. If using mo... show fix »
 
Compatibility
NFC feature not working

🛠️ Ensure that NFC is enabled on your device by going to Settings > Connected devices > Connection pref... show fix »
NFC feature not working

🛠️ Ensure that NFC is enabled on your device by going to Settings > Connected devices > Connection pref... show fix »
App does not work on Android

🛠️ Check if your device meets the minimum system requirements for the app. Update your Android version... show fix »
 
Bugs
Inconsistent app behavior

🛠️ Make sure your app is updated to the latest version. Check for updates in the Google Play Store and... show fix »
Incorrect bike availability

🛠️ Refresh the app by pulling down on the screen to update the bike availability data. This can help in... show fix »
App error messages

🛠️ Clear the app cache and data as previously mentioned. This can resolve many common error messages.... show fix »
Frequent app errors

🛠️ Regularly clear the app cache and data to prevent accumulation of errors. This can help maintain app... show fix »
Bikes often out of service

🛠️ Check the app frequently for updates on bike availability and service status. Consider using alterna... show fix »
Inconsistent app behavior

🛠️ Make sure your device's operating system is up to date. Go to Settings > System > System update and... show fix »
Incorrect number of available bikes displayed

🛠️ Refresh the app by pulling down on the screen to update the data. This can help retrieve the latest... show fix »
Bikes often out of service

🛠️ Check the app for real-time updates on bike availability and try to find another station nearby with... show fix »
App loops during subscription process

🛠️ Clear the app cache and data as mentioned earlier, then restart the app and try the subscription pro... show fix »
 
UI
Touch screens unresponsive

🛠️ Clean your device's screen to ensure there are no obstructions. Sometimes dirt or moisture can affec... show fix »
App does not show bike rental instructions

🛠️ Check the app settings to ensure that all permissions are granted, especially location services, as... show fix »
Difficult to return bikes

🛠️ Familiarize yourself with the bike return locations by checking the app's map feature. Make sure you... show fix »
Unclear instructions for bike unlocking

🛠️ Check the app for a help section that may provide detailed instructions on unlocking bikes. OR Lo... show fix »
Poor user experience

🛠️ Provide feedback through the app's feedback feature to help improve future updates, while also explo... show fix »
Touch screens at docking stations unresponsive

🛠️ Clean the screen with a soft cloth to remove any dirt or smudges that may be affecting touch sensiti... show fix »
Difficulties in returning bikes

🛠️ Ensure you are docking the bike correctly. Look for visual indicators on the docking station that co... show fix »
Unclear instructions for bike rental

🛠️ Look for a help or FAQ section within the app that may provide detailed instructions on how to rent... show fix »
App fails to show Velib stations

🛠️ Ensure that location services are enabled for the app by going to Settings > Apps > Vélib' > Permiss... show fix »
 
Registration
Foreign phone numbers not accepted

🛠️ Try using a local SIM card if you are in a different country, as this may resolve the issue with num... show fix »
Cannot sign up

🛠️ Ensure that you have a stable internet connection. Try switching between Wi-Fi and mobile data. Clea... show fix »
App does not accept foreign phone numbers

🛠️ Try using a local phone number if you have one available, as the app may have restrictions on intern... show fix »
 
Battery
Battery drain

🛠️ Reduce the app's background activity by going to Settings > Apps > Vélib' > Battery > Background res... show fix »
Battery drain issues

🛠️ Limit background app activity by going to Settings > Apps > Vélib' > Battery > Background restrictio... show fix »
 
Support
Limited customer support hours

🛠️ Check the app for any self-help resources or FAQs that may address your issue without needing to con... show fix »
Limited customer support availability

🛠️ Utilize the app's help section or FAQ for common issues that may not require direct support. OR J... show fix »
 
Account
Error messages during account setup

🛠️ Double-check all the information you are entering, such as email and password, to ensure there are n... show fix »
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 Contact Support
Developer:
Vélib' Métropole
Email:
  dev@smovengo.fr
Website:
🌐 www.velib-metropole.fr
Terms/Privacy:
⚔️ https://www.velib-metropole.fr/mentions-legales-android
 Private Data Vélib' (official appli) collects from your Android
  1. retrieve running apps
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. directly call phone numbers
  5. read phone status and identity
  6. read the contents of your USB storage
  7. modify or delete the contents of your USB storage
  8. take pictures and videos
  9. view Wi-Fi connections
  10. view network connections
  11. full network access
  12. control Near Field Communication
  13. run at startup
  14. prevent device from sleeping
  15. receive data from Internet

 Breakdown of Software Ratings
Negative experience
72.3%

Positive experience
21.1%

Neutral
4.8%

~ from our NLP analysis of 5,286 combined software ratings.