fix problems on Vélib' (official Appli) [android]

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—— Run into issues on Vélib' (official Appli)? Get help pending when official support gets back to you!

Vélib' (official appli)
Info:
company: Vélib' Métropole
: dev@smovengo.fr
: www.velib-metropole.fr
: 2, rue Jean Lantier 75001 Paris
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Crashes issue

Vélib' (official appli) crashes frequently

Fix: Clear the app cache and data by going to Settings > Apps > Vélib' > Storage > Clear Cache and Clear Data. This can resolve issues caused by... ⇲
 
Registration issue

Vélib' (official appli) does not accept foreign phone numbers

Fix: Try using a local phone number if you have one available, as the app may have restrictions on international formats. OR Use a virtual pho... ⇲

Foreign phone numbers not accepted

Fix: Try using a local SIM card if you are in a different country, as this may resolve the issue with number recognition. OR If you have a loc... ⇲

Cannot sign up

Fix: Ensure that you have a stable internet connection. Try switching between Wi-Fi and mobile data. Clear the app cache by going to Settings > A... ⇲
 
Compatibility issue

NFC feature not working

Fix: Ensure that NFC is enabled on your device by going to Settings > Connected devices > Connection preferences > NFC. Toggle it on if it’s off.... ⇲

Vélib' (official appli) does not work on Android

Fix: Check if your device meets the minimum system requirements for the app. Update your Android version if necessary. OR Try uninstalling and... ⇲
 
Payments issue

Unable to buy passes

Fix: Check your payment method to ensure it is valid and has sufficient funds. Try using a different payment method if available. OR Clear the... ⇲

Unable to add foreign credit cards

Fix: Check if your credit card is supported by the app. Some apps only accept cards from specific countries. Try using a different card if availa... ⇲

High deposit fees

Fix: Review the terms of service to understand the deposit policy. If you are a frequent user, consider looking for subscription options that may... ⇲

Complicated subscription process

Fix: Follow the step-by-step guide provided in the app or on the website to ensure you are completing each step correctly. OR Look for video t... ⇲

Vélib' (official appli) does not allow purchase of tickets

Fix: Ensure that your payment method is valid and has sufficient funds. Check for any restrictions on your card that may prevent transactions.... ⇲
 
Network issue

Server connection issues

Fix: Check your internet connection. If you are on Wi-Fi, try disconnecting and reconnecting. If using mobile data, ensure you have sufficient si... ⇲
 
Bugs issue

Inconsistent app behavior

Fix: Make sure your app is updated to the latest version. Check for updates in the Google Play Store and install any available updates. OR Res... ⇲

Incorrect bike availability

Fix: Refresh the app by pulling down on the screen to update the bike availability data. This can help in getting the latest information. OR C... ⇲

Vélib' (official appli) error messages

Fix: Clear the app cache and data as previously mentioned. This can resolve many common error messages. OR Ensure your device's operating syst... ⇲

Frequent app errors

Fix: Regularly clear the app cache and data to prevent accumulation of errors. This can help maintain app performance. OR Uninstall and reinst... ⇲

Bikes often out of service

Fix: Check the app frequently for updates on bike availability and service status. Consider using alternative transportation options during peak... ⇲

Incorrect number of available bikes displayed

Fix: Refresh the app by pulling down on the screen to update the data. This can help retrieve the latest information from the server. OR Check... ⇲

Vélib' (official appli) loops during subscription process

Fix: Clear the app cache and data as mentioned earlier, then restart the app and try the subscription process again. OR Try using a different... ⇲
 
UI issue

Touch screens unresponsive

Fix: Clean your device's screen to ensure there are no obstructions. Sometimes dirt or moisture can affect touch sensitivity. OR Restart your... ⇲

Vélib' (official appli) does not show bike rental instructions

Fix: Check the app settings to ensure that all permissions are granted, especially location services, as this may affect the display of instructi... ⇲

Difficult to return bikes

Fix: Familiarize yourself with the bike return locations by checking the app's map feature. Make sure you are at an official return station. OR... ⇲

Unclear instructions for bike unlocking

Fix: Check the app for a help section that may provide detailed instructions on unlocking bikes. OR Look for visual guides or videos online th... ⇲

Poor user experience

Fix: Provide feedback through the app's feedback feature to help improve future updates, while also exploring user forums for tips from other use... ⇲

Touch screens at docking stations unresponsive

Fix: Clean the screen with a soft cloth to remove any dirt or smudges that may be affecting touch sensitivity. OR Try using the app on your ph... ⇲

Difficulties in returning bikes

Fix: Ensure you are docking the bike correctly. Look for visual indicators on the docking station that confirm the bike is locked in place. OR... ⇲

Unclear instructions for bike rental

Fix: Look for a help or FAQ section within the app that may provide detailed instructions on how to rent a bike. OR Search for online tutorial... ⇲

Vélib' (official appli) fails to show Velib stations

Fix: Ensure that location services are enabled for the app by going to Settings > Apps > Vélib' > Permissions and allowing location access. OR... ⇲
 
Battery issue

Battery drain

Fix: Reduce the app's background activity by going to Settings > Apps > Vélib' > Battery > Background restriction. This can help conserve battery... ⇲

Battery drain issues

Fix: Limit background app activity by going to Settings > Apps > Vélib' > Battery > Background restriction and enable it to save battery life.... ⇲
 
Support issue

Limited customer support hours

Fix: Check the app for any self-help resources or FAQs that may address your issue without needing to contact support. OR Consider using socia... ⇲

Limited customer support availability

Fix: Utilize the app's help section or FAQ for common issues that may not require direct support. OR Join online forums or community groups wh... ⇲
 
Account issue

Error messages during account setup

Fix: Double-check all the information you are entering, such as email and password, to ensure there are no typos. Use a different email address i... ⇲
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 what users are saying
Bad experience
72.3%

Good experience
21.1%

Neutral
4.8%

~ from our NLP analysis of 5,286 combined software ratings.

 Private Data Vélib' (official appli) collects from your Android
  1. retrieve running apps
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. directly call phone numbers
  5. read phone status and identity
  6. read the contents of your USB storage
  7. modify or delete the contents of your USB storage
  8. take pictures and videos
  9. view Wi-Fi connections
  10. view network connections
  11. full network access
  12. control Near Field Communication
  13. run at startup
  14. prevent device from sleeping
  15. receive data from Internet