Fix TVNZ+ errors on android

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20 problems reported in the past 24 hours

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Ads
ads play when minimizing and maximizing

🛠️ 1. Check for app updates: Go to the Google Play Store, search for TVNZ+, and see if there are any up... show fix »
skips playback location after ads

🛠️ 1. Use the app's built-in playback controls: After an ad, manually rewind to your desired location u... show fix »
 
UI
cannot remove shows from continue watching

🛠️ 1. Long press on the show in the 'Continue Watching' section: This may bring up an option to remove... show fix »
captions covered by white bar

🛠️ 1. Adjust the caption settings: Go to the app settings and look for options to change the caption st... show fix »
restarts program after resizing

🛠️ 1. Avoid resizing the app: Try to keep the app in full-screen mode to prevent it from restarting. Th... show fix »
 
Network
frequent buffering

🛠️ 1. Check your internet connection: Run a speed test to ensure you have a stable connection. If your... show fix »
inconsistent streaming quality

🛠️ 1. Test your internet speed: Use a speed test app to check your connection. If it's slow, consider r... show fix »
 
Video
poor video quality

🛠️ 1. Adjust video quality settings: Go to the app settings and select a higher video quality if availa... show fix »
does not remember playback position

🛠️ 1. Ensure you are logged into your account: Sometimes, playback position is saved only when logged i... show fix »
no subtitles on certain devices

🛠️ 1. Check device compatibility: Ensure that the device you are using supports subtitles for the TVNZ+... show fix »
 
Slow
lagging during playback

🛠️ 1. Close other apps running in the background: This can free up resources on your device. Go to the... show fix »
 
Screen
screen freezing or blanking

🛠️ 1. Check for device overheating: If your device is hot, let it cool down before using the app again.... show fix »
 
Compatibility
poor optimization on smart TVs

🛠️ 1. Ensure your TV's firmware is up to date: Go to your TV settings and check for software updates. K... show fix »
issues with Chromecast functionality

🛠️ 1. Ensure both devices are on the same Wi-Fi network: Check that your phone and Chromecast are conne... show fix »
 
Search
search functionality is frustrating

🛠️ 1. Use specific keywords: When searching, try to use the exact title of the show or movie to improve... show fix »
 
Bugs
frequent error messages

🛠️ 1. Clear the app cache: Go to Settings > Apps > TVNZ+ > Storage > Clear Cache to remove any corrupte... show fix »
 
Crashes
app closes unexpectedly

🛠️ 1. Update the app: Go to the Google Play Store and check for any updates for TVNZ+. Developers often... show fix »
 
Installation
requires frequent reinstallation

🛠️ 1. Check for device storage issues: Ensure your device has enough storage space. Go to Settings > St... show fix »
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 Contact Support
Developer:
Television New Zealand Limited
Email:
  support@helptvnz.zendesk.com
Website:
🌐 tvnz.co.nz
Terms/Privacy:
⚔️ https://corporate.tvnz.co.nz/house-rules/
 Private Data TVNZ+ collects from your Android
  1. read the contents of your USB storage
  2. modify or delete the contents of your USB storage
  3. view network connections
  4. full network access
  5. control vibration
  6. prevent device from sleeping
  7. receive data from Internet

 Breakdown of Software Ratings
Negative experience
65.6%

Positive experience
30.3%

Neutral
2.5%

~ from our NLP analysis of 13,594 combined software ratings.