fix problems on TVNZ+ [android]

—— Run into issues on TVNZ+? Get help pending when official support gets back to you!

TVNZ+

Info:

company: Television New Zealand Limited

: support@helptvnz.zendesk.com

: tvnz.co.nz

Chat with our AI-based TVNZ+ Support

🛠️ Common TVNZ+ Issues and Solutions on Android:

—— Experiencing any of these problems? Get a solution tailored for you below;

TVNZ+ freezes while watching stream

Fix: 1. Clear the app cache: Go to your device's Settings > Apps > TVNZ+ > Storage > Clear Cache. This can help resolve temporary issues causing... ⇲

17% of users had this problem

poor video quality

Fix: 1. Adjust video quality settings: Go to the app settings and select a higher video quality if available. Ensure your internet connection can... ⇲

17% of users had this problem

UI issue

captions covered by white bar

Fix: 1. Adjust the caption settings: Go to the app settings and look for options to change the caption style or position, which may help avoid ov... ⇲

cannot remove shows from continue watching

Fix: 1. Long press on the show in the 'Continue Watching' section: This may bring up an option to remove it from the list. If this doesn't work,... ⇲

restarts program after resizing

Fix: 1. Avoid resizing the app: Try to keep the app in full-screen mode to prevent it from restarting. This is a temporary workaround until a fix... ⇲

Ads issue

ads play when minimizing and maximizing

Fix: 1. Check for app updates: Go to the Google Play Store, search for TVNZ+, and see if there are any updates available. Developers often fix su... ⇲

skips playback location after ads

Fix: 1. Use the app's built-in playback controls: After an ad, manually rewind to your desired location using the scrubber bar. This is a tempora... ⇲

Network issue

inconsistent streaming quality

Fix: 1. Test your internet speed: Use a speed test app to check your connection. If it's slow, consider resetting your router or contacting your... ⇲

frequent buffering

Fix: 1. Check your internet connection: Run a speed test to ensure you have a stable connection. If your speed is low, consider resetting your ro... ⇲

Crashes issue

constant crashing

Fix: 1. Restart your device: Sometimes, a simple restart can resolve crashing issues. Hold down the power button and select Restart. OR 2. Uni... ⇲

TVNZ+ closes unexpectedly

Fix: 1. Update the app: Go to the Google Play Store and check for any updates for TVNZ+. Developers often release fixes for stability issues. O... ⇲

Video issue

does not remember playback position

Fix: 1. Ensure you are logged into your account: Sometimes, playback position is saved only when logged in. Check your account settings to confir... ⇲

no subtitles on certain devices

Fix: 1. Check device compatibility: Ensure that the device you are using supports subtitles for the TVNZ+ app. Some older devices may not support... ⇲

Slow issue

lagging during playback

Fix: 1. Close other apps running in the background: This can free up resources on your device. Go to the recent apps menu and swipe away any unne... ⇲

Screen issue

screen freezing or blanking

Fix: 1. Check for device overheating: If your device is hot, let it cool down before using the app again. Overheating can cause performance issue... ⇲

Compatibility issue

poor optimization on smart TVs

Fix: 1. Ensure your TV's firmware is up to date: Go to your TV settings and check for software updates. Keeping your TV updated can improve app p... ⇲

issues with Chromecast functionality

Fix: 1. Ensure both devices are on the same Wi-Fi network: Check that your phone and Chromecast are connected to the same network for proper func... ⇲

Search issue