fix problems on Zenless Zone Zero [android]

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—— Run into issues on Zenless Zone Zero? Get help pending when official support gets back to you!

Zenless Zone Zero
Info:
company: COGNOSPHERE PTE. LTD.
: zzz_cs@hoyoverse.com
: zenless.hoyoverse.com
: #06-01 RAZER SEA HQ, 1 ONE-NORTH CRESCENT, SINGAPORE 138538
Chat with our AI-based Zenless Zone Zero Support
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Compatibility issue

performance issues on mobile devices

Fix: 1. Free up storage space: Go to Settings > Storage and delete unnecessary files or apps to ensure your device has enough free space. 2. Use... ⇲

graphics quality inconsistent on different devices

Fix: 1. Adjust graphics settings: If the game allows, adjust the graphics settings to match your device's capabilities. 2. Update device softwar... ⇲

no support for Backbone One controllers

Fix: 1. Use touch controls: Familiarize yourself with the touch controls as an alternative to using a controller. 2. Check for updates: Keep an... ⇲
 
Loading issue

long loading times for character pulls

Fix: 1. Check your internet connection: Ensure you have a stable and fast internet connection. Switch to Wi-Fi if you're using mobile data. 2. C... ⇲
 
Gameplay issue

energy scarcity and inflation for refills

Fix: 1. Manage energy usage: Be strategic about when to use energy. Save it for events or battles that yield better rewards. 2. Participate in d... ⇲

lag during gameplay

Fix: 1. Lower graphics settings: Adjust the graphics settings in the game to a lower quality to improve performance. 2. Close background apps: E... ⇲

prolonged prologue and dense story

Fix: 1. Use the skip option: If available, use any skip options during the prologue to fast-track through the story. 2. Focus on key dialogues:... ⇲

dialogue interruptions during gameplay

Fix: 1. Adjust settings: Check if there are settings to disable dialogue interruptions or adjust their frequency. 2. Focus on key moments: Try t... ⇲

draw rates for characters are low

Fix: 1. Save resources: Save your in-game currency for events that offer better draw rates or bonuses. 2. Participate in events: Engage in limit... ⇲

limited multiplayer options

Fix: 1. Engage with the community: Participate in forums or social media groups to find players for multiplayer sessions. 2. Check for events: L... ⇲
 
Customization issue

lack of skip option for regular dialogues

Fix: 1. Engage with the story: If skipping is not an option, consider engaging with the story to enhance your experience. 2. Use the pause featu... ⇲
 
Battery issue

high device demands causing overheating

Fix: 1. Reduce graphics settings: Lower the graphics settings to reduce the strain on your device. 2. Take breaks: Allow your device to cool dow... ⇲
 
Updates issue

stuttering and frame drops after updates

Fix: 1. Clear app cache: Go to Settings > Apps > Zenless Zone Zero > Storage > Clear Cache to remove temporary files that may cause stuttering.... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
73.5%

Bad experience
22.4%

Neutral
4.1%

~ from our NLP analysis of 88,625 combined software ratings.

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Reverse: 1999

 Private Data Zenless Zone Zero collects from your Android
  1. read the contents of your USB storage
  2. modify or delete the contents of your USB storage
  3. take pictures and videos
  4. view Wi-Fi connections
  5. view network connections
  6. full network access
  7. control vibration
  8. prevent device from sleeping
  9. receive data from Internet

  Cost of Subscriptions
  1. $0.99 - $99.99 per item