fix problems on Upward [android]

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—— Run into issues on Upward? Get help pending when official support gets back to you!

Upward: Christian Dating App
Info:
company: Affinity Apps, LLC
: upward_ad_feedback@support.peoplemedia.com
: upward-app.com
: Affinity-Apps, LLC 8750 N. Central Expressway Suite 1400 Dallas, TX 75231
Chat with our AI-based Upward Support
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Payments issue

User gets kicked out after payment

Fix: 1. Ensure your payment method is valid: Check that your credit/debit card or payment method is active and has sufficient funds. 2. Log out a... ⇲

Paid features do not work

Fix: 1. Verify your subscription status: Go to your account settings in the app and check if your subscription is active. If not, try to renew it... ⇲

Likes are not visible after payment

Fix: 1. Refresh the app: Close the app completely and reopen it to see if the likes become visible. 2. Check your account settings: Ensure that y... ⇲

Subscription benefits are not received

Fix: 1. Verify your subscription status: Check your account settings to ensure your subscription is active. 2. Restart the app: Close and reopen... ⇲

High subscription costs

Fix: 1. Review subscription options: Check if there are different subscription tiers or promotional offers available. 2. Consider using free feat... ⇲

Refund requests are denied

Fix: 1. Review refund policy: Familiarize yourself with the app's refund policy to understand the criteria for refunds. 2. Document your request:... ⇲
 
Support issue

Customer support is non-existent

Fix: 1. Use in-app help features: Check if the app has a help or FAQ section that can provide answers to common issues. 2. Look for community for... ⇲
 
UI issue

Cannot revisit profiles

Fix: 1. Use the search feature: If you remember the username or details of the profile, use the search function to find it again. 2. Check your a... ⇲
 
Search issue

Profiles shown are far away

Fix: 1. Adjust your location settings: Ensure that your device's location services are enabled and that the app has permission to access your loc... ⇲
 
Security issue

Fake profiles are prevalent

Fix: 1. Report suspicious profiles: Use the app's reporting feature to flag fake profiles. This can help improve the community. 2. Be cautious: L... ⇲
 
Bugs issue

Upward is buggy and slow

Fix: 1. Clear app cache: Go to Settings > Apps > Upward > Storage > Clear Cache. This can help improve app performance. 2. Restart your device: S... ⇲
 
Settings issue

Distance filter does not work

Fix: 1. Check location settings: Ensure that your device's location services are enabled and that the app has permission to access your location.... ⇲

Upward does not keep user preferences

Fix: 1. Ensure a stable internet connection: A poor connection can prevent preferences from being saved. 2. Log out and log back in: Sometimes, l... ⇲
 
Notifications issue

Notifications are misleading

Fix: 1. Check notification settings: Go to the app settings and ensure that notifications are set up correctly. 2. Clear app cache: Go to Setting... ⇲
 
Updates issue

Profile updates do not save

Fix: 1. Ensure a stable internet connection: Make sure you have a reliable internet connection when updating your profile. 2. Log out and log bac... ⇲
 
Loading issue

Upward gets stuck on loading screen

Fix: 1. Restart the app: Close the app completely and reopen it. 2. Clear app cache: Go to Settings > Apps > Upward > Storage > Clear Cache. This... ⇲
 
Verification issue

Verification tool fails

Fix: 1. Ensure a stable internet connection: Check your internet connection to ensure it is stable. 2. Restart the app: Close and reopen the app... ⇲
 
Messages issue

Inconsistent messaging delivery

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivity can affect message delivery. 2. Restar... ⇲
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 what users are saying
Good experience
56.4%

Bad experience
34.8%

Neutral
8.8%

~ from our NLP analysis of 37,782 combined software ratings.

 Private Data Upward collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. record audio
  7. view Wi-Fi connections
  8. view network connections
  9. full network access
  10. prevent device from sleeping
  11. receive data from Internet

  Cost of Subscriptions
  1. $1.99 - $71.99 per item