fix problems on G-STAR [android]

​

—— Run into issues on G-STAR? Get help pending when official support gets back to you!

G-STAR - Premium Denim
Info:
company: GStar Raw
: google-id@g-star.com
: www.g-star.com
Chat with our AI-based G-STAR Support
   Hello! How can I assist you?  

characters left:
 
UI issue

Address form fields do not work well

Fix: 1. Clear app cache: Go to 'Settings' > 'Apps' > 'G-STAR' > 'Storage' > 'Clear Cache' to help resolve any form field issues. 2. Restart the a... ⇲
 
Freezing issue

G-STAR freezes at startup

Fix: 1. Restart your device: Sometimes, a simple restart can resolve temporary glitches. Press and hold the power button, select 'Restart', and w... ⇲
 
Loading issue

Checkout fails to load total

Fix: 1. Check your internet connection: A weak connection can cause issues during checkout. Switch to a stronger network if possible. 2. Clear ap... ⇲
 
Slow issue

Slow performance

Fix: 1. Close background apps: Press the recent apps button and swipe away any apps you are not using to free up system resources. 2. Clear app c... ⇲
 
Payments issue

Inconsistent payment functions

Fix: 1. Check payment method: Ensure that your payment method is valid and has sufficient funds. If using a card, check the expiration date. 2. C... ⇲

Promo codes often do not apply

Fix: 1. Check promo code validity: Ensure the promo code is still valid and applicable to the items in your cart. 2. Clear app cache: Go to 'Sett... ⇲

Returns and reimbursements take too long

Fix: 1. Check return policy: Familiarize yourself with the return policy to understand expected timelines. 2. Document your return: Keep records... ⇲
 
Syncing issue

Wish button not saved across devices

Fix: 1. Ensure you are logged into the same account on all devices: The wish list is typically tied to your account, so make sure you are logged... ⇲
 
Search issue

Search feature is missing

Fix: 1. Update the app: Check the Google Play Store for any updates to G-STAR, as the search feature may have been added in a newer version. 2. R... ⇲
 
Support issue

Customer service is unresponsive

Fix: 1. Check for alternative contact methods: Look for other ways to reach customer service, such as social media or live chat options within th... ⇲
 
Updates issue

Product availability changes frequently

Fix: 1. Check the app regularly: Product availability can change, so checking back frequently may help you find what you need. 2. Set notificatio... ⇲
 
Bugs issue

Occasional bugs not fixed promptly

Fix: 1. Keep the app updated: Regularly check for updates in the Google Play Store, as updates often include bug fixes. 2. Report bugs through th... ⇲

Wrong items sent repeatedly

Fix: 1. Double-check your order: Before finalizing your order, ensure that all items are correct in your cart. 2. Report the issue: Use any avail... ⇲
 
Customization issue

Color accuracy of clothes could be better

Fix: 1. Check product descriptions: Often, product descriptions will provide more accurate color information than images. 2. Look for customer re... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
96.0%

Neutral
3.8%

Bad experience
0.0%

~ from our NLP analysis of 7,085 combined software ratings.

 Private Data G-STAR collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read phone status and identity
  4. read the contents of your USB storage
  5. modify or delete the contents of your USB storage
  6. take pictures and videos
  7. view Wi-Fi connections
  8. view network connections
  9. full network access
  10. run at startup
  11. control vibration
  12. prevent device from sleeping
  13. receive data from Internet