fix problems on Mojo [android]

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—— Run into issues on Mojo? Get help pending when official support gets back to you!

Mojo: Reels and Video Captions
Info:
company: Archery Inc.
: feedback@mojo.video
: www.mojo-app.com
: Archery Inc. 86 Bd de Sébastopol 75003 Paris France
Chat with our AI-based Mojo Support
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Compatibility issue

missing options for Android users

Fix: 1. Check for updates: Ensure that you are using the latest version of the app, as new features may be added in updates. 2. Explore app setti... ⇲

incompatibility with Google Pixel

Fix: 1. Check for updates: Ensure that both your device and the app are updated to the latest versions. 2. Clear app cache: Go to Settings > Apps... ⇲
 
UI issue

text color issues on Android

Fix: 1. Change text color manually: Go to the text editing options within the app and manually select a different color. 2. Restart the app: Clos... ⇲

clunky editing interface

Fix: 1. Explore the app: Spend time getting familiar with the interface and its features. 2. Use keyboard shortcuts: If available, learn any keyb... ⇲

difficult to use interface

Fix: 1. Explore tutorials: Look for any in-app tutorials or online guides that can help you navigate the interface more effectively. 2. Practice:... ⇲

asset movement issues

Fix: 1. Use touch gestures: Ensure you are using the correct touch gestures to move assets within the app. 2. Restart the app: Close and reopen M... ⇲
 
Video issue

video orientation issues

Fix: 1. Check device orientation settings: Ensure that your device's auto-rotate feature is enabled. 2. Manually adjust orientation: Before expor... ⇲

exported videos at wrong speed and length

Fix: 1. Check export settings: Before exporting, review the export settings to ensure they are set correctly for your desired output. 2. Re-expor... ⇲
 
Slow issue

laggy performance on high-end devices

Fix: 1. Close background apps: Make sure to close any unnecessary apps running in the background to free up system resources. 2. Clear app cache:... ⇲
 
Uploads issue

non-intuitive photo uploading

Fix: 1. Familiarize yourself with the interface: Spend some time exploring the app to understand the photo uploading process better. 2. Use the t... ⇲

inability to upload certain images

Fix: 1. Check image format: Ensure that the images you are trying to upload are in a supported format (e.g., JPEG, PNG). 2. Resize images: If the... ⇲
 
Downloads issue

music downloads not working

Fix: 1. Check internet connection: Ensure you have a stable internet connection while attempting to download music. 2. Restart the app: Close and... ⇲
 
Subscription issue

pro templates inaccessible despite subscription

Fix: 1. Log out and log back in: Sometimes, logging out of your account and then logging back in can refresh your subscription status. 2. Check s... ⇲

subscription recognition issues

Fix: 1. Log out and log back in: This can refresh your account status and recognize your subscription. 2. Check your payment method: Ensure that... ⇲

glitchy performance after subscription

Fix: 1. Clear app cache: Go to Settings > Apps > Mojo > Storage > Clear Cache to resolve any temporary issues. 2. Restart your device: A simple r... ⇲

scam-like subscription practices

Fix: 1. Review subscription details: Go through the app's subscription terms to understand what you are paying for. 2. Monitor your subscriptions... ⇲
 
Ads issue

false advertising regarding free features

Fix: 1. Review app features: Check the app description in the Google Play Store to confirm what features are advertised as free. 2. Explore the a... ⇲
 
Updates issue

limited library and slow updates

Fix: 1. Explore other resources: Look for additional music or template libraries online that you can use in conjunction with Mojo. 2. Provide fee... ⇲
 
Account issue

account access issues after reinstalling

Fix: 1. Ensure correct login credentials: Double-check that you are entering the correct email and password associated with your account. 2. Rese... ⇲
 
Glitches issue

random adjustments of media sections

Fix: 1. Check for updates: Ensure you are using the latest version of the app, as updates may fix bugs related to media adjustments. 2. Save freq... ⇲
 
Support issue

customer support unresponsive

Fix: 1. Check FAQs: Look for answers in the app's FAQ section or online resources that may address your issue. 2. Use community forums: Search fo... ⇲
 
Screen issue

screen glitches during uploads

Fix: 1. Check internet connection: Ensure you have a stable internet connection while uploading. 2. Restart the app: Close and reopen Mojo to ref... ⇲
 
Customization issue

limited subtitle options in free plan

Fix: 1. Explore other apps: If subtitle options are crucial, consider using other video editing apps that offer more features in their free plans... ⇲
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 what users are saying
Good experience
89.7%

Bad experience
6.7%

Neutral
3.5%

~ from our NLP analysis of 227,838 combined software ratings.

 Private Data Mojo collects from your Android
  1. read the contents of your USB storage
  2. modify or delete the contents of your USB storage
  3. record audio
  4. view network connections
  5. full network access
  6. run at startup
  7. control vibration
  8. prevent device from sleeping
  9. Google Play license check
  10. read Google service configuration
  11. receive data from Internet

  Cost of Subscriptions
  1. $9.99 - $39.99 per item