fix problems on My UPtv [android]

​

—— Run into issues on My UPtv? Get help pending when official support gets back to you!

My UPtv
Info:
company: UP Entertainment, LLC
: digitalmedia@uptv.com
: uptv.com
: 2077 Convention Center Concourse Suite 300 Atlanta, GA 30337
Chat with our AI-based My UPtv Support
   Hello! How can I assist you?  

characters left:
 
Syncing issue

Movies disappear after airing

Fix: 1. Check the app settings: Ensure that the app is set to keep movies available for a certain period after airing. Look for any settings rela... ⇲
 
Content issue

Limited movie listing

Fix: 1. Regularly check for app updates: Developers often add new content and features in updates. Go to the Google Play Store, search for My UPt... ⇲
 
Customization issue

No option to filter unwatched movies

Fix: 1. Manually create a list: Keep a separate note of movies you want to watch. You can use a notes app or a physical checklist. 2. Use the sea... ⇲
 
Bugs issue

Checklist feature not functioning properly

Fix: 1. Restart the app: Close My UPtv completely and reopen it to see if the checklist feature starts working again. 2. Clear app data: Go to Se... ⇲
 
Features issue

Limited functionality compared to competitors

Fix: 1. Explore app settings: Check if there are any settings or features that can be enabled to enhance functionality. 2. Use complementary apps... ⇲

Inability to track watched movies

Fix: 1. Manually track watched movies: Keep a personal log of movies you've watched using a notes app or a physical journal. 2. Use a third-party... ⇲

No option to view all movies

Fix: 1. Use the search function: If available, use the search bar to look for specific movies or genres. 2. Check for categories: Explore differe... ⇲
 
Crashes issue

My UPtv crashes when watching

Fix: 1. Update the app: Ensure you have the latest version of My UPtv. Go to the Google Play Store and check for updates. 2. Free up device stora... ⇲
 
Support issue

No contact option for support

Fix: 1. Check the app's help section: Look for a help or FAQ section within the app that may provide answers to common issues. 2. Search online:... ⇲
 
UI issue

No landscape orientation for tablets

Fix: 1. Check device settings: Ensure that your tablet's auto-rotate feature is enabled. Go to Settings > Display and look for the auto-rotate op... ⇲
 
Updates issue

Lost user data after update

Fix: 1. Check for backups: If you have a backup of your device, restore it to recover lost data. 2. Re-login to the app: Sometimes, logging out a... ⇲
 
Glitches issue

Glitches in marking movies as watched

Fix: 1. Restart the app: Close and reopen My UPtv to see if the glitch resolves itself. 2. Clear app cache: Go to Settings > Apps > My UPtv > Sto... ⇲
 
Audio issue

Volume inconsistency during playback

Fix: 1. Adjust device volume settings: Ensure that your device's volume is set to an appropriate level and that no other apps are affecting the a... ⇲
 
Compatibility issue

Requires cable/satellite service

Fix: 1. Explore alternative streaming options: If you do not have cable/satellite service, consider subscribing to other streaming platforms that... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
76.8%

Bad experience
18.8%

Neutral
3.9%

~ from our NLP analysis of 746 combined software ratings.

 Private Data My UPtv collects from your Android
  1. read calendar events plus confidential information
  2. add or modify calendar events and send email to guests without owners' knowledge
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. view Wi-Fi connections
  6. view network connections
  7. pair with Bluetooth devices
  8. connect and disconnect from Wi-Fi
  9. full network access
  10. run at startup
  11. draw over other apps
  12. control vibration
  13. prevent device from sleeping
  14. Google Play license check
  15. download files without notification
  16. receive data from Internet