Fix Orangetheory errors on android

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Loading
Perpetual loading on sign-in screen

🛠️ Check for app updates in the Google Play Store and install any available updates. This can fix bugs... show fix »
App fails to load frequently

🛠️ Check your internet connection. Ensure you have a stable Wi-Fi or mobile data connection. If the con... show fix »
Perpetual loading on sign-in screen

🛠️ Try resetting your password. Sometimes, login issues can be resolved by resetting your password thro... show fix »
 
UI
Cluttered information display

🛠️ Customize your dashboard by going to settings within the app and selecting which metrics or informat... show fix »
Upcoming classes not displayed correctly

🛠️ Refresh the app by pulling down on the screen to reload the data. This can help update the class sch... show fix »
Poor user interface design

🛠️ Familiarize yourself with the app layout by exploring each section to better understand navigation.... show fix »
Inability to view stats from completed classes

🛠️ Check if there is a specific section in the app for viewing past class stats and ensure you are navi... show fix »
Difficult navigation due to unintuitive icons

🛠️ Take time to explore the app and familiarize yourself with the icons and their functions to improve... show fix »
Cluttered information display

🛠️ Customize your dashboard. Look for settings within the app that allow you to rearrange or hide certa... show fix »
User interface poorly designed

🛠️ Familiarize yourself with the app layout. Spend some time exploring the app to understand its naviga... show fix »
Inability to view stats from completed classes

🛠️ Check if there is a specific section for completed classes in the app. Sometimes, stats are located... show fix »
Difficult navigation due to unintuitive icons

🛠️ Refer to the app's help section. Look for a guide or FAQ that explains the icons and navigation. O... show fix »
Missing compact display option for classes

🛠️ Look for display settings in the app. Some apps have options to change how information is displayed.... show fix »
 
Syncing
Inconsistent information between app and studio

🛠️ Double-check the information displayed in the app against the studio's official schedule or announce... show fix »
Calendar integration not functioning

🛠️ Check the app permissions to ensure it has access to your calendar. Go to Settings > Apps > Orangeth... show fix »
Sync issues preventing class bookings

🛠️ Ensure your app is updated to the latest version, as updates often fix sync issues. OR Try loggin... show fix »
Inconsistent information between app and studio

🛠️ Double-check your account settings. Ensure that your profile information is consistent across both t... show fix »
Calendar integration not functioning

🛠️ Re-link your calendar. Go to the app settings and disconnect then reconnect your calendar integratio... show fix »
Sync issues with Google Calendar

🛠️ Re-link your Google account in the app settings. Disconnect and then reconnect your Google account t... show fix »
 
Payments
Late cancel penalties despite timely cancellations

🛠️ Always check the cancellation policy in the app to ensure you are within the allowed time frame for... show fix »
Payment required for overbooking classes

🛠️ Review the studio's policy on class bookings and overbooking to understand the payment requirements.... show fix »
Late cancel penalties despite timely cancellations

🛠️ Keep a record of your cancellations. Take screenshots or notes of your cancellation confirmations to... show fix »
Inability to book more than allowed classes

🛠️ Review your membership plan. Ensure you are aware of the booking limits associated with your members... show fix »
 
Bluetooth
Heart rate monitor pairing issues

🛠️ Ensure Bluetooth is enabled on your device and that the heart rate monitor is charged and turned on.... show fix »
Bluetooth connection issues

🛠️ Ensure that Bluetooth is enabled on your device and that the heart rate monitor or other devices are... show fix »
Heart rate monitor pairing issues

🛠️ Ensure Bluetooth is enabled on your device. Go to Settings > Bluetooth and make sure it is turned on... show fix »
Bluetooth connection problems

🛠️ Ensure your device is within range of the Bluetooth device. Move closer to the device to improve con... show fix »
 
Account
Unable to change email address

🛠️ Check if there is an option in the app settings under account management to change your email addres... show fix »
Unable to change email address

🛠️ Look for an option in the app settings to update your email. This is often found under account setti... show fix »
 
Bugs
Javascript errors preventing access to graphs

🛠️ Clear the app cache and data to remove any corrupted files that may be causing the error. Go to Sett... show fix »
Error messages during class booking

🛠️ Ensure you have a stable internet connection while booking classes. If issues persist, try restartin... show fix »
Classes displayed as cancelled incorrectly

🛠️ Refresh the app to update the class status. Pull down on the screen to refresh the data. OR Check... show fix »
Errors in class enrollment

🛠️ Double-check your enrollment details and ensure you are following the correct steps to enroll in a c... show fix »
Incorrect class attendance records

🛠️ Keep a personal record of your class attendance to cross-check with the app's records. OR If disc... show fix »
Challenge section icons not updating correctly

🛠️ Try refreshing the app by pulling down on the screen to see if the icons update. OR Clear the app... show fix »
Error messages during class booking

🛠️ Ensure you have a stable internet connection. A weak connection can cause errors during booking. O... show fix »
Graphs not displaying correctly

🛠️ Refresh the app. Sometimes, simply closing and reopening the app can resolve display issues. OR C... show fix »
Errors when enrolling in classes

🛠️ Check for class availability. Ensure that the class you are trying to enroll in is not full or cance... show fix »
Challenge section icons remain greyed out after completion

🛠️ Refresh the app. Close and reopen the app to see if the icons update to reflect completion. OR Ch... show fix »
 
Login
App logs out frequently

🛠️ Check your device's battery optimization settings and ensure the app is not being restricted. Go to... show fix »
Difficulty recognizing passwords

🛠️ Ensure that you are entering the correct password, paying attention to case sensitivity and any spec... show fix »
App logs out frequently

🛠️ Check your device's battery optimization settings. Go to Settings > Battery > Battery Optimization a... show fix »
App does not recognize password consistently

🛠️ Reset your password. Use the password reset feature to create a new password that is easier to remem... show fix »
 
Notifications
Notification preferences reset on each load

🛠️ Check if there is an option to save your notification preferences in the app settings and ensure you... show fix »
No notification for waitlist status changes

🛠️ Check your notification settings within the app to ensure that waitlist notifications are enabled.... show fix »
Notification preferences reset every time app loads

🛠️ Check your device's notification settings. Go to Settings > Apps > Orangetheory > Notifications and... show fix »
Lack of notifications for waitlist updates

🛠️ Check your notification settings in the app. Ensure that notifications for waitlist updates are enab... show fix »
 
Customization
No dark mode option

🛠️ Check your device settings to see if there is a system-wide dark mode option that may affect the app... show fix »
No dark mode available

🛠️ Check your device settings. Some apps automatically follow the device's theme settings, so enabling... show fix »
 
Support
Lack of in-app support response

🛠️ Check the FAQ or help section within the app for common issues and solutions that may address your c... show fix »
 
Installation
Requires frequent uninstall and reinstall

🛠️ Ensure your device has enough storage space. Go to Settings > Storage and free up space if necessary... show fix »
 
Crashes
App crashes during support access

🛠️ Clear the app cache. Go to Settings > Apps > Orangetheory > Storage > Clear Cache to help with stabi... show fix »
  Have a specific Problem? Resolve Issue below:


 Contact Support
Developer:
Ultimate Fitness Group
Email:
  google.developer@orangetheoryfitness.com
Website:
🌐 www.orangetheory.com
Terms/Privacy:
⚔️ https://www.orangetheoryfitness.com/privacy-policy
 Private Data Orangetheory collects from your Android
  1. read calendar events plus confidential information
  2. add or modify calendar events and send email to guests without owners' knowledge
  3. approximate location (network-based)
  4. precise location (GPS and network-based)
  5. read the contents of your USB storage
  6. modify or delete the contents of your USB storage
  7. view Wi-Fi connections
  8. view network connections
  9. pair with Bluetooth devices
  10. access Bluetooth settings
  11. full network access
  12. run at startup
  13. reorder running apps
  14. draw over other apps
  15. control vibration
  16. prevent device from sleeping
  17. download files without notification
  18. receive data from Internet

 Breakdown of Software Ratings
Positive experience
96.3%

Negative experience
3.0%

Neutral
0.7%

~ from our NLP analysis of 23,168 combined software ratings.