fix problems on Fitdock [android]

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—— Run into issues on Fitdock? Get help pending when official support gets back to you!

Fitdock
Info:
company: Fitdock Team
: support@fitdock.com
: www.fitdock.com
Chat with our AI-based Fitdock Support
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Notifications issue

Notifications are unreliable

Fix: Check the notification settings in the app to ensure that notifications are enabled. Go to 'Settings' in the app and look for 'Notifications... ⇲
 
Bugs issue

Inaccurate step counting

Fix: Ensure that the watch is worn correctly and is not too loose, as this can affect step counting accuracy. Adjust the fit if necessary. OR... ⇲

Sleep tracking is inaccurate

Fix: Ensure that the sleep tracking feature is enabled in the app settings. Go to the app, navigate to 'Settings', and check if sleep tracking is... ⇲

Sleep data resets incorrectly

Fix: Check if there are any settings related to sleep data retention in the app. Ensure that the settings are configured to retain sleep data cor... ⇲
 
Freezing issue

Fitdock locks up during sync

Fix: Clear the app cache to resolve any temporary data issues. Go to 'Settings' on your Android device, select 'Apps', find Fitdock, and tap on '... ⇲
 
Syncing issue

Inconsistent data between watch and app

Fix: Make sure both the app and the watch are updated to the latest firmware. Check for updates in the app settings and on the watch settings. Ke... ⇲

Syncing issues after initial setup

Fix: Ensure that Bluetooth is enabled on both your phone and the watch. Sometimes, syncing issues arise from Bluetooth being turned off. Go to yo... ⇲
 
Crashes issue

Fitdock crashes frequently

Fix: Check for app updates in the Google Play Store. Developers often release updates to fix bugs that may cause crashes. Install any available u... ⇲
 
Support issue

Poor customer support

Fix: Check the app's FAQ or help section for common issues and solutions. Many apps provide self-help resources that can resolve your concerns wi... ⇲
 
Customization issue

Watch faces lack step count

Fix: Check if there are alternative watch faces available within the app that display step count. Go to the watch face settings in the app and ex... ⇲
 
Battery issue

Fitdock requires background running

Fix: Adjust your phone's battery optimization settings to allow Fitdock to run in the background. Go to 'Settings', select 'Battery', then 'Batte... ⇲
 
Storage issue

Limited memory capacity for tracking

Fix: Regularly sync your data to the app to free up memory on the watch. This can help manage the limited memory capacity and ensure that trackin... ⇲
 
Settings issue

No option to reset sleep data without losing previous data

Fix: Look for an option in the app settings that allows you to archive or export sleep data before resetting. This way, you can keep a record of... ⇲
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 what users are saying
Good experience
79.5%

Bad experience
11.0%

Neutral
9.2%

~ from our NLP analysis of 3,259 combined software ratings.

 Private Data Fitdock collects from your Android
  1. retrieve running apps
  2. read your contacts
  3. approximate location (network-based)
  4. precise location (GPS and network-based)
  5. receive text messages (SMS)
  6. send SMS messages
  7. directly call phone numbers
  8. read call log
  9. read phone status and identity
  10. read the contents of your USB storage
  11. modify or delete the contents of your USB storage
  12. take pictures and videos
  13. view Wi-Fi connections
  14. view network connections
  15. pair with Bluetooth devices
  16. access Bluetooth settings
  17. connect and disconnect from Wi-Fi
  18. control flashlight
  19. full network access
  20. change your audio settings
  21. control vibration
  22. prevent device from sleeping
  23. read Google service configuration
  24. bind to a notification listener service
  25. allow Bluetooth pairing by Application