fix problems on Background Remover [android]

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—— Run into issues on Background Remover? Get help pending when official support gets back to you!

Background remover - remove.bg
Info:
company: Kaleido AI
: team@remove.bg
: www.remove.bg
: Ungargasse 37/BT1/3.3 1030 Vienna, Austria
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Bugs issue

Inaccurate background removal for black and white images

Fix: 1. Adjust contrast and brightness: Before using the app, enhance the contrast and brightness of the image using a photo editing app to make... ⇲

Quality reduction after background change

Fix: 1. Use high-quality images: Start with the highest resolution image possible to minimize quality loss during processing. 2. Export settings:... ⇲

Magic brush feature does not work

Fix: 1. Restart the app: Close and reopen the app to reset the feature. 2. Update the app: Ensure you have the latest version of the app, as upda... ⇲

Inconsistent detection of edges

Fix: 1. Use manual tools: Manually refine edges using any available selection or brush tools to improve accuracy. 2. Pre-process images: Enhance... ⇲
 
Payments issue

Requires credits for full resolution images

Fix: 1. Optimize image size: Before uploading, reduce the image resolution using a photo editing app to fit within the app's free limits, if appl... ⇲
 
Uploads issue

Cannot upload photos from gallery

Fix: 1. Check app permissions: Go to Settings > Apps > Background Remover > Permissions and ensure that storage permissions are enabled. 2. Use f... ⇲

Requires multiple uploads for successful processing

Fix: 1. Optimize image format: Convert images to a more compatible format (e.g., JPEG or PNG) before uploading. 2. Check internet connection: Ens... ⇲
 
Customization issue

No undo and redo buttons

Fix: 1. Use manual steps: If the app lacks undo/redo, manually reverse actions by reapplying previous settings or starting over with a new sessio... ⇲

Limited editing options after background removal

Fix: 1. Use additional apps: After removing the background, use another photo editing app to apply further edits and enhancements. 2. Plan edits:... ⇲
 
Slow issue

Slow performance when restoring or erasing

Fix: 1. Close background apps: Ensure no other apps are running in the background to free up system resources. 2. Reduce image size: Use a lower... ⇲
 
Loading issue

Background remover fails to load in edit mode

Fix: 1. Free up storage: Ensure your device has enough free storage space, as low storage can prevent apps from loading properly. 2. Restart your... ⇲
 
UI issue

Inability to zoom in on specific areas

Fix: 1. Use pinch-to-zoom: If the app supports it, use the pinch-to-zoom gesture to focus on specific areas. 2. Use a magnifier app: Install a sc... ⇲

Difficult user interface on mobile

Fix: 1. Familiarize with the interface: Spend time exploring the app's features and layout to become more comfortable with its use. 2. Use a styl... ⇲
 
Crashes issue

Background remover crashes frequently

Fix: 1. Clear app data: Go to Settings > Apps > Background Remover > Storage > Clear Data to reset the app to its default state. 2. Monitor app u... ⇲
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 what users are saying
Good experience
63.9%

Bad experience
28.8%

Neutral
7.0%

~ from our NLP analysis of 51,297 combined software ratings.

 Private Data Background remover collects from your Android
  1. read the contents of your USB storage
  2. modify or delete the contents of your USB storage
  3. take pictures and videos
  4. view network connections
  5. full network access
  6. prevent device from sleeping
  7. download files without notification