fix problems on Benefits Pro [android]

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—— Run into issues on Benefits Pro? Get help pending when official support gets back to you!

Benefits Pro
Info:
company: NationsBenefits, LLC
: appsupport@nationsbenefits.com
: www.nationsbenefits.com
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Login issue

Requires frequent login and password entry

Fix: 1. Enable 'Remember Me' option: If available, check the 'Remember Me' or 'Stay Logged In' option during login to reduce the frequency of log... ⇲
 
Customization issue

High prices compared to stores

Fix: 1. Compare prices: Use the app to compare prices with local stores or other online platforms to ensure you are getting the best deal. 2. Lo... ⇲

Limited product selection

Fix: 1. Check for updates: Regularly check the app for updates, as product selections may expand over time. 2. Explore alternative apps: If the... ⇲
 
Privacy issue

No option to opt out of fingerprint login

Fix: 1. Disable fingerprint login: Go to your device's Settings > Security > Fingerprint and remove the Benefits Pro app from the list of apps th... ⇲
 
Bugs issue

Scanner often fails to recognize items

Fix: 1. Ensure good lighting: Make sure the item is well-lit and the barcode is clearly visible. Poor lighting can affect the scanner's ability t... ⇲

Inaccurate product eligibility information

Fix: 1. Verify eligibility manually: Cross-check the product eligibility information on the official website or other reliable sources to confirm... ⇲

Error messages during checkout

Fix: 1. Check payment information: Ensure that your payment details are correct and up to date. Go to the payment settings in the app to verify.... ⇲
 
UI issue

Difficult navigation and confusing interface

Fix: 1. Explore the app: Spend some time familiarizing yourself with the layout and features of the app. Look for a help or tutorial section that... ⇲

Problems with address input

Fix: 1. Double-check your address: Ensure that you are entering your address correctly, including any necessary details like apartment numbers or... ⇲

Items in cart cannot be easily modified

Fix: 1. Review cart options: Look for an 'Edit' or 'Modify' button next to items in your cart. If not visible, try removing the item and adding i... ⇲
 
Tracking issue

Inability to track reimbursement requests

Fix: 1. Keep records: Maintain a personal log of your reimbursement requests, including dates and amounts, until the app improves its tracking fe... ⇲
 
Delivery issue

Delivery issues with damaged items

Fix: 1. Document the damage: Take photos of the damaged items and keep records of your order details. This will help when addressing the issue.... ⇲
 
Freezing issue

Benefits Pro hangs when selecting store or wallet

Fix: 1. Clear app cache: Go to Settings > Apps > Benefits Pro > Storage > Clear Cache to remove any temporary files that may be causing the app t... ⇲
 
Video issue

No photographs in product catalog

Fix: 1. Check for updates: Ensure you have the latest version of the app, as updates may include product images. 2. Use alternative sources: If... ⇲
 
Search issue

Limited store search functionality

Fix: 1. Use specific keywords: When searching for stores, use specific names or locations to improve search results. 2. Check for updates: Ensur... ⇲
 
Updates issue

Frequent app updates cause new issues

Fix: 1. Review update notes: Before updating, check the update notes in the Google Play Store to see what changes have been made and if they addr... ⇲
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 what users are saying
Good experience
89.8%

Bad experience
5.4%

Neutral
4.8%

~ from our NLP analysis of 11,411 combined software ratings.

 Private Data Benefits Pro collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. view network connections
  7. full network access
  8. prevent device from sleeping
  9. Access download manager.
  10. receive data from Internet