fix problems on Dropbox [android]

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—— Run into issues on Dropbox? Get help pending when official support gets back to you!

Dropbox: Secure Cloud Storage
Info:
company: Dropbox, Inc.
: android-feedback@dropbox.com
: www.dropbox.com
: Dropbox, Inc. 1800 Owens St San Francisco, CA 94158
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UI issue

Complicated user interface

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app's interface. Use the help section within the app to understand th... ⇲

Unintuitive controls

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its controls. 2. Use the help section: Access th... ⇲
 
Account issue

Difficulties in account cancellation

Fix: 1. Access account settings: Open the Dropbox app, go to 'Settings', then 'Account', and look for the option to manage your subscription. 2.... ⇲

No clear method to delete account

Fix: 1. Access account settings: Open the Dropbox app, go to 'Settings', then 'Account', and look for the option to delete your account. 2. Follo... ⇲
 
Bugs issue

Frequent bugs and glitches

Fix: 1. Update the app: Ensure you are using the latest version of the Dropbox app, as updates often fix bugs and improve stability. 2. Clear app... ⇲
 
Downloads issue

Inaccessible downloaded files

Fix: 1. Check download location: Ensure you know where the files are being downloaded to. Check your device's 'Downloads' folder or the location... ⇲

Problems with large file downloads

Fix: 1. Use the web interface: If you're having trouble downloading large files through the app, try using the Dropbox website instead. 2. Check... ⇲
 
Support issue

Poor customer service

Fix: 1. Use the help center: Access the Dropbox help center for FAQs and troubleshooting guides that may resolve your issues without needing to c... ⇲
 
Payments issue

High subscription costs

Fix: 1. Evaluate your needs: Assess your storage needs and consider downgrading to a lower-tier plan if you are not using all the features of you... ⇲
 
Customization issue

Limited organization features

Fix: 1. Use folders: Create folders to organize your files better. You can create subfolders for more specific organization. 2. Tag files: Use de... ⇲

Lack of duplicate removal features

Fix: 1. Manually check for duplicates: Regularly review your files and delete any duplicates manually. 2. Use third-party tools: Consider using t... ⇲
 
Storage issue

Data corruption issues

Fix: 1. Ensure proper upload: Always wait for files to finish uploading completely before closing the app or turning off your device. 2. Use reli... ⇲
 
Syncing issue

Inconsistent file syncing

Fix: 1. Check sync settings: Ensure that syncing is enabled in the app settings. Go to 'Settings' > 'Sync' and make sure the option is turned on.... ⇲
 
Audio issue

Playback controls disappear during audio review

Fix: 1. Restart the app: Close and reopen the Dropbox app to see if the playback controls reappear. 2. Update the app: Ensure you are using the l... ⇲
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 what users are saying
Good experience
83.7%

Bad experience
12.0%

Neutral
4.3%

~ from our NLP analysis of 2,295,063 combined software ratings.

 Private Data Dropbox collects from your Android
  1. find accounts on the device
  2. add or remove accounts
  3. read your contacts
  4. read the contents of your USB storage
  5. modify or delete the contents of your USB storage
  6. take pictures and videos
  7. view Wi-Fi connections
  8. view network connections
  9. create accounts and set passwords
  10. full network access
  11. read sync settings
  12. run at startup
  13. control vibration
  14. prevent device from sleeping
  15. toggle sync on and off
  16. receive data from Internet

  Cost of Subscriptions
  1. $6.99 - $216.00 per item