fix problems on Segway-Ninebot [android]

​

—— Run into issues on Segway-Ninebot? Get help pending when official support gets back to you!

Segway-Ninebot
Info:
company: Ninebot(Beijing) Tech Co., Ltd.
: biao.zhang@ninebot.com
: www.ninebot.cn
Chat with our AI-based Segway-Ninebot Support
   Hello! How can I assist you?  

characters left:
 
Updates issue

Forced firmware updates

Fix: 1. Check the app settings to see if there is an option to disable automatic updates. 2. If you prefer to control when updates occur, regular... ⇲

Inability to roll back firmware

Fix: 1. Document the issues you experience after a firmware update and search for community solutions or workarounds. 2. Keep an eye on forums fo... ⇲

Unresponsive app after updates

Fix: 1. Clear the app cache by going to Settings > Apps > Segway-Ninebot > Storage > Clear Cache. 2. Restart your Android device to refresh the s... ⇲
 
Registration issue

Clunky registration process

Fix: 1. Ensure you have a stable internet connection during the registration process. 2. Use a valid email address and create a strong password t... ⇲
 
UI issue

Partial language translation

Fix: 1. Check the app settings to see if there is an option to change the language to your preferred one. 2. If translations are incomplete, cons... ⇲

Outdated user interface

Fix: 1. Check for app updates regularly, as UI improvements may be included in new versions. 2. Familiarize yourself with the current layout and... ⇲

Confusing locking function

Fix: 1. Refer to the user manual for detailed instructions on how to use the locking function. 2. Practice using the locking feature in a safe en... ⇲
 
Syncing issue

Unreliable ride tracking

Fix: 1. Ensure that location services are enabled on your Android device and that the Segway-Ninebot app has permission to access your location.... ⇲
 
Customization issue

Limited speed customization

Fix: 1. Check the app settings for any speed customization options. If they are not available, ensure your app is updated to the latest version.... ⇲
 
Support issue

Poor customer support

Fix: 1. Utilize online forums and community groups for troubleshooting advice and shared experiences from other users. 2. Document your issues cl... ⇲

Unclear instructions for features

Fix: 1. Refer to the user manual for detailed explanations of features. 2. Explore the app thoroughly to discover hidden features and settings th... ⇲
 
Crashes issue

Segway-Ninebot crashes frequently

Fix: 1. Ensure your Android device is running the latest version of its operating system. 2. Clear the app cache by going to Settings > Apps > Se... ⇲
 
Battery issue

Inaccurate battery percentage display

Fix: 1. Calibrate the battery by fully charging it and then allowing it to drain completely before charging it again. 2. Check for firmware updat... ⇲
 
Notifications issue

Lack of notifications for charging

Fix: 1. Check the app settings to see if there are options to enable notifications for charging. 2. Ensure that notifications are enabled for the... ⇲
 
Network issue

Limited functionality without internet

Fix: 1. Familiarize yourself with the features that are available offline and plan your usage accordingly. 2. Download any necessary maps or data... ⇲
 
Compatibility issue

Inability to connect to multiple devices

Fix: 1. Check the app settings to see if there is an option to manage connected devices. 2. Disconnect any previously connected devices before at... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
57.8%

Bad experience
34.5%

Neutral
7.4%

~ from our NLP analysis of 8,449 combined software ratings.

 Private Data Segway-Ninebot collects from your Android
  1. read your contacts
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. access extra location provider commands
  5. read phone status and identity
  6. read the contents of your USB storage
  7. modify or delete the contents of your USB storage
  8. take pictures and videos
  9. record audio
  10. view Wi-Fi connections
  11. view network connections
  12. pair with Bluetooth devices
  13. access Bluetooth settings
  14. change network connectivity
  15. connect and disconnect from Wi-Fi
  16. full network access
  17. run at startup
  18. draw over other apps
  19. control vibration
  20. prevent device from sleeping
  21. receive data from Internet