fix problems on Foodpanda [android]

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—— Run into issues on Foodpanda? Get help pending when official support gets back to you!

foodpanda: food & groceries
Info:
company: Foodpanda GmbH a subsidiary of Delivery Hero SE
: appsupport@foodpanda.com
: www.foodpanda.com
Chat with our AI-based foodpanda Support
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Payments issue

Unable to change payment mode

Fix: To change your payment mode in the Foodpanda app, first, open the app and go to the 'Profile' section. Look for 'Payment Methods' or 'Paymen... ⇲

Refund process is inadequate

Fix: To initiate a refund, go to the 'Orders' section, select the order in question, and look for the 'Request Refund' option. Follow the prompts... ⇲

Duplicate orders without refunds

Fix: If you notice a duplicate order, immediately check the 'Orders' section to confirm. If there is a duplicate, use the 'Request Refund' option... ⇲

High delivery fees

Fix: To avoid high delivery fees, look for restaurants that offer free delivery promotions or discounts. These are often highlighted in the app.... ⇲

High prices compared to restaurants

Fix: To find better prices, compare the menu prices in the app with the restaurant's official prices. Some restaurants may have different pricing... ⇲

Missing GST receipts

Fix: If you need a GST receipt, check the 'Orders' section in the app. There may be an option to download or request a receipt for your order.... ⇲

Payment errors leading to lost vouchers

Fix: If you encounter payment errors, double-check your payment information to ensure it is correct. If you have lost vouchers, check the 'Vouche... ⇲

Excessive charges for orders

Fix: To avoid excessive charges, always check the total cost before confirming your order. Look for any hidden fees or charges that may apply.... ⇲

Incorrect address selection after payment

Fix: If the app selects the wrong address after payment, immediately check the 'Orders' section to see if you can edit the address. If not, conta... ⇲
 
Freezing issue

Delivery tracking gets stuck

Fix: If the delivery tracking is stuck, first check your internet connection to ensure it is stable. If your connection is fine, try refreshing t... ⇲
 
Slow issue

Long delivery times

Fix: To address long delivery times, check the estimated delivery time provided at the time of ordering. If it seems unusually long, consider sel... ⇲
 
Support issue

Poor customer service

Fix: If you experience poor customer service, try using the in-app chat feature to communicate your issue directly. This can sometimes yield quic... ⇲

Drivers are unreliable

Fix: To mitigate issues with unreliable drivers, consider checking the driver ratings before confirming your order. If you have a bad experience,... ⇲

Difficult to contact support

Fix: To contact support, use the in-app chat feature found in the 'Help' or 'Support' section. This is often the quickest way to get assistance.... ⇲

Riders behave unprofessionally

Fix: If you encounter unprofessional behavior from riders, report the incident through the app after your order is completed. This feedback can h... ⇲
 
Network issue

foodpanda frequently shows no restaurants available

Fix: If the app shows no restaurants available, first check your location settings to ensure that the app has permission to access your location.... ⇲

Inaccurate order status updates

Fix: If the order status updates are inaccurate, try refreshing the app or checking the 'Orders' section for the most current information. Someti... ⇲

Inconsistent GPS tracking

Fix: If GPS tracking is inconsistent, ensure that your device's location services are set to high accuracy. You can adjust this in your device se... ⇲
 
UI issue

foodpanda automatically switches to shop view

Fix: If the app keeps switching to shop view, check your app settings to see if there is an option to lock the view. This can sometimes be found... ⇲

Cart issues in the app

Fix: If you are experiencing issues with your cart, try clearing the app cache as mentioned earlier. This can resolve many glitches. OR If the... ⇲

Bad UI/UX experience

Fix: If you find the UI/UX experience lacking, try exploring the app settings to customize your experience. Look for options to change themes or... ⇲
 
Glitches issue

Glitches in delivery person location

Fix: If there are glitches in the delivery person's location, first check your GPS settings to ensure they are enabled and functioning properly.... ⇲
 
Notifications issue

No notifications for order cancellations

Fix: To ensure you receive notifications, check your app notification settings in your device settings under 'Apps' > 'Foodpanda' > 'Notification... ⇲
 
Messages issue

Riders do not respond to messages

Fix: If a rider is not responding to messages, try calling them directly through the app if that option is available. Sometimes, direct communica... ⇲
 
Settings issue

No option to cancel orders

Fix: If you need to cancel an order, check the 'Orders' section to see if there is a 'Cancel Order' option available. This is usually available w... ⇲
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 what users are saying
Good experience
76.9%

Bad experience
19.8%

Neutral
3.3%

~ from our NLP analysis of 3,306,461 combined software ratings.

 Private Data foodpanda collects from your Android
  1. read calendar events plus confidential information
  2. add or modify calendar events and send email to guests without owners' knowledge
  3. read your contacts
  4. approximate location (network-based)
  5. precise location (GPS and network-based)
  6. read phone status and identity
  7. read the contents of your USB storage
  8. modify or delete the contents of your USB storage
  9. take pictures and videos
  10. record audio
  11. view Wi-Fi connections
  12. view network connections
  13. pair with Bluetooth devices
  14. send sticky broadcast
  15. change network connectivity
  16. full network access
  17. change your audio settings
  18. run at startup
  19. control vibration
  20. prevent device from sleeping
  21. read Google service configuration
  22. receive data from Internet