fix problems on Lalamove [android]

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—— Run into issues on Lalamove? Get help pending when official support gets back to you!

Lalamove - Affordable Delivery
Info:
company: Lalamove Media Limited
: info@lalamove.com
: www.lalamove.com
: Unit 406A&B, 4/F, Innocentre, 72 Tat Chee Ave, Kowloon Tong, Hong Kong SAR
Chat with our AI-based Lalamove Support
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Bugs issue

Drivers frequently cancel orders

Fix: 1. Choose peak times wisely: Avoid placing orders during peak hours when drivers are likely to be busy. Try scheduling your orders during of... ⇲

Unresponsive drivers

Fix: 1. Wait a few minutes: Sometimes drivers may be busy or in transit. Give them a few minutes to respond before taking further action. 2. Use... ⇲

Inability to cancel orders

Fix: 1. Check cancellation policy: Review the app's cancellation policy to understand the time frame and conditions under which you can cancel an... ⇲

Inconsistent driver availability

Fix: 1. Plan ahead: If you know you will need a ride, try to schedule your order in advance to ensure driver availability. 2. Check peak times:... ⇲

Errors in address recognition

Fix: 1. Manually enter the address: If the app fails to recognize your address, try entering it manually instead of relying on auto-fill. 2. Use... ⇲
 
UI issue

Inaccurate location pinning

Fix: 1. Manually adjust the pin: After entering your pickup or drop-off location, manually drag the pin to the exact location on the map to ensur... ⇲
 
Payments issue

Payment issues with drivers

Fix: 1. Verify payment method: Ensure that your payment method is valid and has sufficient funds. Check your payment settings in the app under 'P... ⇲

Missing funds in wallet

Fix: 1. Check transaction history: Review your transaction history in the app to see if the funds were deducted or if there was an error. Go to '... ⇲

Forced tipping

Fix: 1. Review tipping options: Before confirming your order, check if there are options to adjust the tip amount. Some apps allow you to set a c... ⇲

Drivers asking for additional fees

Fix: 1. Confirm the fare: Before confirming your order, review the fare details in the app to ensure you understand the total cost. 2. Report th... ⇲
 
Notifications issue

Delayed order notifications

Fix: 1. Check notification settings: Ensure that notifications for Lalamove are enabled on your device. Go to Settings > Apps > Lalamove > Notifi... ⇲
 
Support issue

Poor chat support

Fix: 1. Use the email support option: If chat support is unresponsive, consider sending an email to the support team detailing your issue. This c... ⇲
 
Messages issue

Slow OTP delivery

Fix: 1. Check your network connection: Ensure that you have a stable internet connection, as a poor connection can delay OTP delivery. 2. Resend... ⇲
 
Privacy issue

Privacy concerns with driver contact

Fix: 1. Use in-app communication: Whenever possible, use the in-app chat feature to communicate with drivers instead of sharing personal contact... ⇲
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 what users are saying
Good experience
91.8%

Bad experience
8.0%

Neutral
0.0%

~ from our NLP analysis of 457,021 combined software ratings.

 Private Data Lalamove collects from your Android
  1. find accounts on the device
  2. read your contacts
  3. approximate location (network-based)
  4. precise location (GPS and network-based)
  5. read the contents of your USB storage
  6. modify or delete the contents of your USB storage
  7. take pictures and videos
  8. view network connections
  9. send sticky broadcast
  10. connect and disconnect from Wi-Fi
  11. full network access
  12. draw over other apps
  13. control vibration
  14. prevent device from sleeping
  15. modify system settings
  16. Access download manager.
  17. download files without notification
  18. receive data from Internet