fix problems on Yana [android]

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—— Run into issues on Yana? Get help pending when official support gets back to you!

Yana: Your emotional companion
Info:
company: YANA APP S.A.P.I. de C.V.
: contacto@yana.com.mx
: www.yana.ai
: Paseo de la Reforma #296, Piso 40, Suite/Oficina B144, Colonia Juárez Delegación Cuauhtémoc, C.P. 06600, Ciudad de México
Chat with our AI-based Yana Support
   Hello! How can I assist you?  

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Support issue

No professional therapeutic support

Fix: Look for alternative apps that offer professional support if this is a critical need for you. Research and compare features to find one that... ⇲
 
Updates issue

High dependency on paid features

Fix: Identify which paid features are most beneficial to you and consider if there are free alternatives that can meet your needs without a subsc... ⇲

Limited features without subscription

Fix: Explore the app thoroughly to maximize the use of available free features. Look for any hidden functionalities that may not be immediately o... ⇲
 
Messages issue

Limited free messages

Fix: Consider using the app during peak hours when you might receive bonus messages or promotions. Check the app for any special events that migh... ⇲
 
Storage issue

Lack of memory for previous conversations

Fix: Regularly back up your conversations if the app provides an export feature. This way, you can save important discussions externally and refe... ⇲

Lack of memory for past conversations

Fix: Regularly back up your conversations if the app provides an export feature. This way, you can save important discussions externally. OR U... ⇲
 
Payments issue

Subscription payment issues

Fix: Check your payment method to ensure it is valid and has sufficient funds. Update your payment information in the app settings if necessary.... ⇲

Subscription not activating after payment

Fix: Verify that the payment was processed successfully by checking your bank statement or payment method. If the payment is confirmed, try resta... ⇲

High cost for premium features

Fix: Look for any available discounts or promotional offers within the app, especially during holidays or special events. OR Evaluate which pr... ⇲
 
Compatibility issue

Inconsistent performance across languages

Fix: Switch to a single language that you are most comfortable with to improve performance. This can help the app function more smoothly without... ⇲
 
Settings issue

Yana does not remember user preferences

Fix: Check the app settings to see if there is an option to save preferences. Make sure to enable any settings that allow the app to remember you... ⇲
 
Account issue

Premium plan issues with access

Fix: Ensure that you are logged into the correct account associated with your premium subscription. Check your account settings to confirm your s... ⇲

Account deletion difficulties

Fix: Check the app's settings for an account management or deletion option. Follow the prompts carefully to ensure you complete the process. OR... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
86.6%

Bad experience
10.0%

Neutral
3.3%

~ from our NLP analysis of 196,252 combined software ratings.

 Private Data Yana collects from your Android
  1. read the contents of your USB storage
  2. modify or delete the contents of your USB storage
  3. view Wi-Fi connections
  4. view network connections
  5. full network access
  6. run at startup
  7. control vibration
  8. prevent device from sleeping
  9. Google Play license check
  10. receive data from Internet

  Cost of Subscriptions
  1. $5.99 - $49.99 per item