fix problems on CarGurus [android]

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—— Run into issues on CarGurus? Get help pending when official support gets back to you!

CarGurus: Used & New Cars
Info:
company: CarGurus, Inc
: android_developer@cargurus.com
: www.cargurus.com
: 2 Canal Park, 4th Floor Cambridge, MA 02141
Chat with our AI-based CarGurus Support
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Search issue

Inaccurate search results

Fix: Double-check your search criteria and filters to ensure they are set correctly. Adjust them as needed to refine your results. OR Try rese... ⇲

Search results often out of town/state

Fix: Adjust your location settings in the app to ensure it reflects your current location accurately. Go to Settings > Location and enable locati... ⇲

Distance limitations in searches

Fix: Adjust the distance filter in your search settings to expand or narrow your search area as needed. OR Use the map feature if available, w... ⇲

Unwanted results due to filter adjustments

Fix: Double-check your filter settings after making adjustments to ensure they are set correctly before searching. OR Consider resetting filte... ⇲

No ability to save specific search criteria

Fix: Use the 'Save Search' feature if available, which allows you to save your search parameters for future use. OR Manually note down your se... ⇲
 
Notifications issue

Misleading notifications

Fix: Review your notification settings in the app. Go to Settings > Notifications and adjust what types of notifications you want to receive. O... ⇲

Constant notifications despite settings

Fix: Revisit the notification settings in the app and ensure they are set to your preferences. Sometimes toggling them off and back on can reset... ⇲
 
Loading issue

Pages don't load properly

Fix: Check your internet connection. Switch between Wi-Fi and mobile data to see if the issue persists. OR Clear the app cache as mentioned ea... ⇲
 
UI issue

Text truncation with larger fonts

Fix: Adjust the font size in your device settings. Go to Settings > Display > Font size and reduce it to see if it resolves the truncation issue.... ⇲

Inability to see full-size images

Fix: Check your internet connection, as slow connections can affect image loading. Switch to a stronger Wi-Fi signal if available. OR Try tapp... ⇲
 
Customization issue

No option to hide unwanted vehicles

Fix: Use the filter options to exclude certain makes or models from your search results. This can help narrow down your preferences. OR Create... ⇲
 
Glitches issue

Glitches in filter menu

Fix: Try restarting the app to see if the glitches resolve themselves. Sometimes a simple restart can fix temporary issues. OR If the problem... ⇲
 
Bugs issue

Saved cars list does not show sold vehicles

Fix: Regularly review your saved cars list and manually remove any sold vehicles to keep it updated. OR Consider creating a separate list for... ⇲

Filters not applied consistently

Fix: After applying filters, ensure to hit the 'Apply' button to save your changes before searching again. OR If filters seem to reset, try cl... ⇲
 
Crashes issue

CarGurus crashes often

Fix: Ensure your app is updated to the latest version available in the Google Play Store, as updates often fix bugs. OR Free up device memory... ⇲
 
Login issue

Requires frequent sign-ins

Fix: Check if the 'Stay signed in' option is enabled during login to reduce the frequency of sign-ins. OR Clear the app cache, as sometimes co... ⇲
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 what users are saying
Good experience
95.1%

Neutral
3.1%

Bad experience
1.8%

~ from our NLP analysis of 120,247 combined software ratings.

 Private Data CarGurus collects from your Android
  1. approximate location (network-based)
  2. directly call phone numbers
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. view Wi-Fi connections
  7. view network connections
  8. full network access
  9. control vibration
  10. prevent device from sleeping
  11. read Google service configuration
  12. download files without notification
  13. receive data from Internet