fix problems on MyTonWallet • TON Wallet [android]

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MyTonWallet • TON Wallet
Info:
company: MyTonWallet
: mytonwallethelp@gmail.com
: mytonwallet.io
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Crashes issue

MyTonWallet • TON Wallet crashes frequently

Fix: Clear the app cache and data by going to Settings > Apps > MyTonWallet > Storage > Clear Cache and Clear Data. This can resolve issues cause... ⇲
 
Payments issue

Transactions fail with error messages

Fix: Double-check the transaction details, including the recipient address and the amount. Ensure that you have sufficient funds to cover both th... ⇲

Swap function does not work

Fix: Verify that you have sufficient funds to cover the swap, including any fees. Also, ensure that the tokens you are trying to swap are support... ⇲

Insufficient balance error despite having funds

Fix: Check if there are any pending transactions that might be temporarily holding funds. Pending transactions can affect the available balance.... ⇲

Network fees are excessively high

Fix: Check if the app allows you to manually adjust the network fees. Lowering the fee can reduce costs, but may also slow down transaction proce... ⇲

Cannot withdraw funds

Fix: Verify that you have entered the correct withdrawal address and that there are no restrictions on the amount you are trying to withdraw. O... ⇲

Cannot send tokens to specific addresses

Fix: Verify that the address you are trying to send tokens to is correct and supported by the app. Double-check for any typos or errors in the ad... ⇲
 
Syncing issue

No transaction history available

Fix: Check your internet connection to ensure that the app can sync with the network. A stable connection is necessary for retrieving transaction... ⇲

Tokens not displayed in activity tab

Fix: Ensure that the app is fully synced with the network. A stable internet connection is necessary for the app to update and display recent act... ⇲

Tokens not appearing in connected dapps

Fix: Ensure that the dapps are correctly connected to your wallet and that they support the tokens you are trying to use. OR Refresh the conne... ⇲
 
Loading issue

Explore and NFT tab fails to load

Fix: Ensure that you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if the issue persists. OR Clear the... ⇲
 
Account issue

Cannot delete second address

Fix: Check if there is an option within the app settings to manage or delete addresses. Some apps require specific steps to remove addresses. O... ⇲
 
Network issue

Connected dapps disconnect frequently

Fix: Ensure that your internet connection is stable, as frequent disconnections can be caused by network instability. OR Check if the dapps re... ⇲

Server errors prevent withdrawals

Fix: Try withdrawing a smaller amount to see if the transaction goes through. This can help identify if the issue is related to the amount being... ⇲
 
Bugs issue

MyTonWallet • TON Wallet resets after phone restart

Fix: Check the app's settings to see if there is an option to save session data or enable auto-login. This can prevent the app from resetting aft... ⇲
 
Notifications issue

Real-time notifications missing

Fix: Check the app's notification settings to ensure that notifications are enabled. Also, verify that your device's notification settings allow... ⇲
 
Login issue

MyTonWallet • TON Wallet denies access after logging out

Fix: Ensure that you are entering the correct login credentials. Double-check for any typos or errors in the username or password. OR Clear th... ⇲
 
Updates issue

MyTonWallet • TON Wallet fails to open after updates

Fix: Clear the app cache and data to remove any corrupted files that might be causing the app to fail. Go to Settings > Apps > MyTonWallet > Stor... ⇲
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 what users are saying
Good experience
78.0%

Bad experience
17.9%

Neutral
3.9%

~ from our NLP analysis of 32,805 combined software ratings.

 Private Data MyTonWallet • TON Wallet collects from your Android
  1. take pictures and videos
  2. view network connections
  3. control flashlight
  4. full network access
  5. control vibration