fix problems on BudapestGO [android]

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—— Run into issues on BudapestGO? Get help pending when official support gets back to you!

BudapestGO
Info:
company: BKK Budapesti Közlekedési Központ
: bkk@bkk.hu
: www.bkk.hu
: 1241 Budapest, Pf. 200
Chat with our AI-based BudapestGO Support
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Payments issue

Cannot validate monthly passes

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as validation requires online access. 2. Restart the app: C... ⇲
 
Crashes issue

BudapestGO is completely unusable

Fix: 1. Restart your device: This can resolve many issues that cause apps to become unresponsive. 2. Clear the app cache: Go to Settings > Apps >... ⇲

BudapestGO stopped working on specific date

Fix: 1. Check for updates: Ensure that you have the latest version of the app installed. Go to the Google Play Store and check for updates. 2. Re... ⇲
 
Ads issue

Ad blocks access to tickets

Fix: 1. Close the ad: If an ad is blocking access, try tapping the 'X' or 'Close' button on the ad to dismiss it. 2. Use airplane mode: Turn on a... ⇲
 
UI issue

UI design is not intuitive

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its layout and features. 2. Look for tutorials:... ⇲

Instructions for switching travel modes unclear

Fix: 1. Explore the app: Navigate through the app to find any help or FAQ sections that may provide guidance on switching travel modes. 2. Look f... ⇲
 
Account issue

Requires account for favorites

Fix: 1. Create an account: If you want to use the favorites feature, create an account within the app. This usually involves providing an email a... ⇲

Cannot delete user profile

Fix: 1. Check settings: Go to the app's settings and look for an option to manage your account or profile. There may be an option to delete your... ⇲

BudapestGO locks tickets to previous device

Fix: 1. Log out and log back in: Sometimes, logging out of your account and logging back in can refresh the device settings. 2. Check for updates... ⇲
 
Network issue

Communication errors on login

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. 2. Restart the app: Close and reopen the app to refresh the... ⇲

Ticket validation fails on mobile data

Fix: 1. Switch to Wi-Fi: If possible, connect to a Wi-Fi network to see if ticket validation works better. 2. Check mobile data settings: Ensure... ⇲
 
Slow issue

BudapestGO is unreliable and slow

Fix: 1. Clear app cache: Go to Settings > Apps > BudapestGO > Storage > Clear Cache. This can help improve performance. 2. Restart your device: A... ⇲
 
Bugs issue

Error scanning QR codes

Fix: 1. Ensure good lighting: Make sure the QR code is well-lit and not obscured. 2. Hold the camera steady: Keep your device steady while scanni... ⇲

Difficult to scan mobile tickets

Fix: 1. Ensure good lighting: Make sure the ticket is well-lit and not obscured. 2. Hold the camera steady: Keep your device steady while scannin... ⇲
 
Login issue

Cannot log in through Google or email

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. 2. Restart the app: Close and reopen the app to refresh the... ⇲
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 what users are saying
Good experience
55.3%

Bad experience
30.2%

Neutral
12.6%

~ from our NLP analysis of 14,900 combined software ratings.

 Private Data BudapestGO collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read phone status and identity
  4. read the contents of your USB storage
  5. modify or delete the contents of your USB storage
  6. take pictures and videos
  7. view Wi-Fi connections
  8. view network connections
  9. full network access
  10. control Near Field Communication
  11. run at startup
  12. control vibration
  13. prevent device from sleeping
  14. read Google service configuration
  15. receive data from Internet