fix problems on Runna [android]

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—— Run into issues on Runna? Get help pending when official support gets back to you!

Runna: Running Plans & Coach
Info:
company: Runna
: hello@runna.com
: www.runna.com
: 71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ
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UI issue

navigation issues

Fix: 1. Check for updates: Ensure that both the app and your device's operating system are up to date. 2. Reset navigation settings: Go to the a... ⇲

cluttered interface

Fix: 1. Customize settings: Explore the app settings to see if you can customize the interface to show only the features you use most. 2. Use fi... ⇲

confusing workout transitions

Fix: 1. Review workout instructions: Take time to read through the workout instructions provided in the app to better understand transitions. 2.... ⇲
 
Bugs issue

calendar dates incorrect

Fix: 1. Check device date and time settings: Go to Settings > Date & Time and ensure that 'Automatic date & time' is enabled. 2. Sync calendar:... ⇲

repeated workouts in strength plan

Fix: 1. Check plan settings: Review the settings of your strength plan to see if you can adjust the frequency of workouts. 2. Customize your pla... ⇲
 
Glitches issue

glitches after updates

Fix: 1. Clear app cache: Go to Settings > Apps > Runna > Storage > Clear Cache to remove any temporary files that may be causing glitches. 2. Re... ⇲
 
Slow issue

lagging performance

Fix: 1. Close background apps: Close any unnecessary apps running in the background to free up system resources. 2. Clear app cache: Go to Setti... ⇲

slow video loading

Fix: 1. Check internet connection: Ensure you have a stable and fast internet connection. Switch to Wi-Fi if possible. 2. Clear app cache: Go to... ⇲
 
Customization issue

inability to manually log runs

Fix: 1. Check for updates: Ensure you are using the latest version of the app, as manual logging features may be added in updates. 2. Use a work... ⇲

pacing feature annoying

Fix: 1. Adjust settings: Check the app settings to see if you can customize or disable the pacing feature. 2. Use alternative metrics: If pacing... ⇲

unable to rearrange workouts

Fix: 1. Check app settings: Look for any options in the app settings that may allow you to customize or rearrange workouts. 2. Create a custom p... ⇲

lack of triathlon integration

Fix: 1. Use separate apps: Consider using dedicated triathlon training apps alongside Runna to track your triathlon workouts. 2. Create a custom... ⇲

no long-term goal setting

Fix: 1. Set personal goals: Use a separate note-taking app or planner to set and track your long-term fitness goals. 2. Create custom plans: If... ⇲
 
Compatibility issue

no watch app for Android

Fix: 1. Use phone app: Continue using the phone app for tracking workouts, as it may offer more features than a watch app. 2. Explore third-part... ⇲
 
Network issue

GPS inaccuracies

Fix: 1. Calibrate GPS: Go to your device's location settings and calibrate the GPS. This can improve accuracy. 2. Ensure clear view of the sky:... ⇲
 
Payments issue

high subscription cost

Fix: 1. Explore free trials: Check if the app offers a free trial period to evaluate its features before committing to a subscription. 2. Look f... ⇲
 
Support issue

poor customer support response time

Fix: 1. Use in-app resources: Check the app for FAQs or help sections that may provide answers to common questions. 2. Explore community forums:... ⇲
 
Updates issue

unresponsive app after updates

Fix: 1. Clear app cache: Go to Settings > Apps > Runna > Storage > Clear Cache to resolve unresponsiveness. 2. Restart your device: A simple res... ⇲
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 what users are saying
Good experience
92.0%

Bad experience
5.1%

Neutral
2.6%

~ from our NLP analysis of 6,106 combined software ratings.

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 Private Data Runna collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. record audio
  7. view Wi-Fi connections
  8. view network connections
  9. pair with Bluetooth devices
  10. access Bluetooth settings
  11. full network access
  12. run at startup
  13. control vibration
  14. prevent device from sleeping
  15. download files without notification
  16. receive data from Internet

  Cost of Subscriptions
  1. $19.99 - $119.99 per item