fix problems on SriHome [android]

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—— Run into issues on SriHome? Get help pending when official support gets back to you!

SriHome
Info:
company: IP Camera manufacturer(深圳市施瑞安科技有限公司)
: support@sricam.com
: sricam.com
: Add: The 4th Floor of building 46, 5th Industrial Park of Huaide Cuigang,Fuyong Street, Bao’an, Shenzhen, China
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Security issue

DNS security calls to unchangeable server

Fix: 1. Change your router's DNS settings to a public DNS server like Google DNS (8.8.8.8 and 8.8.4.4) or Cloudflare DNS (1.1.1.1). This can be d... ⇲
 
Account issue

Limited simultaneous user access

Fix: 1. Check the app's user management settings to see if there are options to add or manage users. If the app allows for limited access, consid... ⇲

Account creation bug

Fix: 1. Ensure that you are using a valid email address and that your internet connection is stable during the account creation process. 2. Try c... ⇲
 
Storage issue

Inability to delete old recordings

Fix: 1. Navigate to the recordings section in the app and look for an option to manage or delete recordings. If there is no delete option, check... ⇲

Camera not storing videos

Fix: 1. Check the storage settings in the app to ensure that the camera is configured to store videos. 2. Ensure that there is sufficient storage... ⇲

No option to save videos to phone

Fix: 1. Check if the app has a feature to download or export videos. This may be found in the recordings section. 2. If the app does not support... ⇲
 
Video issue

Video call feature not functional

Fix: 1. Ensure that your internet connection is stable and that both parties are connected to the internet. 2. Check the app permissions in your... ⇲

Night vision quality poor with nearby light sources

Fix: 1. Adjust the camera's position to minimize exposure to nearby light sources that may interfere with night vision. 2. Check if there are any... ⇲
 
Audio issue

Average video and audio quality

Fix: 1. Check your internet speed. A slow connection can affect video and audio quality. Use a speed test app to measure your connection speed. 2... ⇲

Buzzing sound on WiFi

Fix: 1. Check if the buzzing sound is coming from the camera or the router. If it's from the camera, try moving it away from other electronic dev... ⇲
 
Notifications issue

CCTV notifications not working unless app is open

Fix: 1. Check the app's notification settings in your device settings. Go to Settings > Apps > SriHome > Notifications and ensure that notificati... ⇲

Useless motion alerts

Fix: 1. Adjust the motion detection sensitivity settings in the app. Lowering the sensitivity may reduce false alerts. 2. Ensure that the camera... ⇲

Movement alarms not functioning

Fix: 1. Check the motion detection settings in the app to ensure they are enabled. 2. Ensure that the camera is positioned to capture movement ef... ⇲
 
Updates issue

Lagging app performance after updates

Fix: 1. Clear the app's cache and data. Go to Settings > Apps > SriHome > Storage > Clear Cache and Clear Data. This can help improve performance... ⇲
 
Network issue

Cannot connect remotely after initial days

Fix: 1. Ensure that the camera is still connected to the internet. Check the Wi-Fi settings in the app. 2. Restart the camera and your router to... ⇲
 
Settings issue

Time setting resets on camera restart

Fix: 1. Ensure that the camera is connected to the internet, as it may need to sync time from the server. 2. Check if there is a time zone settin... ⇲

No option to change SSID and password

Fix: 1. Access your router settings through a web browser and change the SSID and password there. This will affect all devices connected to the n... ⇲
 
Camera issue

IR mode switching causes disturbances

Fix: 1. Ensure that the camera is not facing any bright light sources that may interfere with the IR mode. 2. Check the camera settings to see if... ⇲
 
Customization issue

No way to set specific time

Fix: 1. Check the app settings for any scheduling options that may allow you to set specific times for recording or alerts. 2. If the app does no... ⇲

No fast forward option for videos

Fix: 1. Check if there are any updates available for the app that may add this feature. 2. Use the playback controls to navigate through the vide... ⇲
 
UI issue

SriHome shows all camera pictures instead of selected ones

Fix: 1. Check the app settings for any filtering options that may allow you to select specific cameras or views. 2. Restart the app to see if it... ⇲
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 what users are saying
Good experience
59.7%

Bad experience
33.8%

Neutral
6.0%

~ from our NLP analysis of 5,506 combined software ratings.

 Private Data SriHome collects from your Android
  1. retrieve running apps
  2. find accounts on the device
  3. approximate location (network-based)
  4. precise location (GPS and network-based)
  5. read phone status and identity
  6. read the contents of your USB storage
  7. modify or delete the contents of your USB storage
  8. take pictures and videos
  9. record audio
  10. view Wi-Fi connections
  11. view network connections
  12. change network connectivity
  13. allow Wi-Fi Multicast reception
  14. connect and disconnect from Wi-Fi
  15. control flashlight
  16. full network access
  17. change your audio settings
  18. run at startup
  19. reorder running apps
  20. draw over other apps
  21. control vibration
  22. prevent device from sleeping
  23. modify system settings
  24. close other apps
  25. receive data from Internet