fix problems on IeGeek Cam [android]

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—— Run into issues on IeGeek Cam? Get help pending when official support gets back to you!

ieGeek Cam
Info:
company: SHENZHEN GLOBALEBUY CO., LTD.
: service@ieGeek.com
: Factory Building 102, Block D, Donghaiwang Industrial Zone, No.369, Bulong Road, Ma'antang Community, Bantian Street, Longgang District, Shenzhen, China
Chat with our AI-based ieGeek Cam Support
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Settings issue

Cannot set alarm plan correctly

Fix: Ensure that you are in the correct section of the app for setting alarm plans. Go to the 'Settings' menu, then 'Alarm Settings'. Make sure t... ⇲
 
Camera issue

Camera won't alert unless touched

Fix: Check the app's notification settings. Go to Settings > Notifications and ensure that alerts for the ieGeek Cam app are enabled. Also, check... ⇲

QR code not recognized

Fix: Ensure that the QR code is clear and not damaged. Try printing it out or displaying it on a larger screen to scan it more easily. OR If t... ⇲

Camera orientation issues

Fix: Check the camera's physical orientation and ensure it is mounted correctly. Adjust the angle if necessary. OR In the app settings, look f... ⇲
 
Video issue

SD playback is terrible

Fix: Ensure that your SD card is of high quality and compatible with the camera. Use a Class 10 or UHS-1 card for better performance. Format the... ⇲

Videos show in reverse order

Fix: Check the app settings for playback order. Look for an option that allows you to sort videos by date or time and adjust it accordingly. OR... ⇲

Records too long videos

Fix: Go to the app settings and look for recording duration options. Set a maximum recording time that suits your needs. OR If there are no op... ⇲

Limited recording options

Fix: Explore the app settings to see if there are options to adjust recording quality, duration, or frequency. Some apps allow for customization... ⇲
 
Bugs issue

Power reset required after outages

Fix: To avoid needing a power reset, consider using a surge protector for your camera. This can help prevent issues during power outages. OR C... ⇲

Rain triggers motion sensor

Fix: Adjust the sensitivity settings of the motion sensor in the app. Lowering the sensitivity can help reduce false alerts caused by rain. OR... ⇲
 
Support issue

Tech support is non-existent

Fix: Utilize online forums or community groups related to ieGeek Cam. Other users may have experienced similar issues and can provide solutions.... ⇲

No response from customer service

Fix: Document your issues and any troubleshooting steps you've taken. This can help you when seeking assistance from community forums or user gro... ⇲

No user guide for app

Fix: Search online for user-generated guides or video tutorials that can provide insights into using the app effectively. OR Explore the app's... ⇲
 
Privacy issue

Blurs faces in recordings

Fix: Check the camera's focus settings. Ensure that the camera lens is clean and unobstructed. Adjust the focus if the app allows it. OR If th... ⇲
 
UI issue

Difficult to delete unwanted videos

Fix: In the app, navigate to the video library and look for a delete option. If it’s not obvious, try long-pressing on the video thumbnail to see... ⇲

Icons without labels are confusing

Fix: Take screenshots of the app's interface and label the icons for your reference. This can help you remember what each icon does. OR Check... ⇲
 
Payments issue

Subscription issues

Fix: Check your account settings in the app to ensure your subscription is active and that payment information is up to date. OR If you encoun... ⇲
 
Crashes issue

ieGeek Cam crashes on list view

Fix: Clear the app cache by going to Settings > Apps > ieGeek Cam > Storage > Clear Cache. This can help resolve crashing issues. OR If the pr... ⇲
 
Security issue

No 2FA on accounts

Fix: While 2FA may not be available, ensure that your password is strong and unique to enhance account security. OR Regularly monitor your acc... ⇲
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 what users are saying
Good experience
88.8%

Bad experience
5.9%

Neutral
4.9%

~ from our NLP analysis of 8,289 combined software ratings.

 Private Data ieGeek Cam collects from your Android
  1. retrieve running apps
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. access extra location provider commands
  5. read phone status and identity
  6. access USB storage filesystem
  7. read the contents of your USB storage
  8. modify or delete the contents of your USB storage
  9. take pictures and videos
  10. record audio
  11. view Wi-Fi connections
  12. view network connections
  13. pair with Bluetooth devices
  14. access Bluetooth settings
  15. change network connectivity
  16. allow Wi-Fi Multicast reception
  17. connect and disconnect from Wi-Fi
  18. disable your screen lock
  19. control flashlight
  20. full network access
  21. change your audio settings
  22. run at startup
  23. draw over other apps
  24. control vibration
  25. prevent device from sleeping
  26. modify system settings
  27. receive data from Internet

  Cost of Subscriptions
  1. $1.99 - $279.99 per item