fix problems on AnyDesk Remote Desktop [android]

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—— Run into issues on AnyDesk Remote Desktop? Get help pending when official support gets back to you!

AnyDesk Remote Desktop
Info:
company: AnyDesk Software GmbH
: support@anydesk.com
: www.anydesk.com
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Account issue

Cannot terminate ongoing sessions

Fix: 1. Force close the app: Go to Settings > Apps > AnyDesk > Force Stop. This will terminate the session. 2. Use the notification panel: Swipe... ⇲

Remote sessions do not close properly

Fix: 1. Use the disconnect option: Always use the 'Disconnect' option within the app to close sessions properly. 2. Force close the app: If a se... ⇲
 
Syncing issue

Sessions hang and do not update

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if the issue pe... ⇲
 
Freezing issue

AnyDesk Remote Desktop freezes during use

Fix: 1. Clear the app cache: Go to Settings > Apps > AnyDesk > Storage > Clear Cache. This can help resolve freezing issues. 2. Close background... ⇲
 
Battery issue

Background data usage is excessive

Fix: 1. Limit background data: Go to Settings > Network & internet > Data usage > Mobile data usage > AnyDesk and toggle on 'Restrict background... ⇲
 
Ads issue

Pop-up for business license appears unexpectedly

Fix: 1. Check your license type: Ensure you are using the correct version of AnyDesk for personal use. If you are using a business version, consi... ⇲
 
Privacy issue

Creepy background activity

Fix: 1. Review app permissions: Go to Settings > Apps > AnyDesk > Permissions and ensure that the app only has the necessary permissions enabled.... ⇲
 
UI issue

Confusing user interface

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its layout and features. 2. Check for tutorials... ⇲

Difficult controls for mobile users

Fix: 1. Familiarize with touch controls: Spend time practicing the touch controls within the app to become more comfortable with them. 2. Adjust... ⇲
 
Network issue

Latency issues

Fix: 1. Check your internet speed: Use a speed test app to ensure you have a stable and fast internet connection. 2. Reduce quality settings: In... ⇲

Inability to restart remote computer without connection

Fix: 1. Use the remote restart feature: If available, use the restart option within the AnyDesk app to restart the remote computer. 2. Schedule... ⇲

Inconsistent connection quality

Fix: 1. Check your internet connection: Ensure you have a stable and fast internet connection. Use a speed test app to verify your speed. 2. Red... ⇲
 
Performance issue

Unreliable performance compared to competitors

Fix: 1. Optimize settings: Go to AnyDesk settings and adjust the performance settings to optimize for your connection. 2. Test different network... ⇲
 
Compatibility issue

Limited unattended access functionality

Fix: 1. Enable unattended access: Go to AnyDesk settings and enable unattended access if you have the necessary permissions. 2. Set up a passwor... ⇲
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 what users are saying
Bad experience
60.7%

Good experience
34.4%

Neutral
4.9%

~ from our NLP analysis of 119,793 combined software ratings.

 Private Data AnyDesk Remote Desktop collects from your Android
  1. read the contents of your USB storage
  2. modify or delete the contents of your USB storage
  3. record audio
  4. view network connections
  5. full network access
  6. run at startup
  7. draw over other apps
  8. control vibration
  9. prevent device from sleeping
  10. install shortcuts
  11. press keys and control buttons