fix problems on Genshin Impact [android]

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—— Run into issues on Genshin Impact? Get help pending when official support gets back to you!

Genshin Impact
Info:
company: COGNOSPHERE PTE. LTD.
: genshin_cs@hoyoverse.com
: genshin.hoyoverse.com
: #06-01 RAZER SEA HQ, 1 ONE-NORTH CRESCENT, SINGAPORE 138538
Chat with our AI-based Genshin Impact Support
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Slow issue

Laggy performance on mobile

Fix: 1. Lower graphics settings: Open Genshin Impact, go to Settings > Graphics, and reduce the quality settings to improve performance. OR 2.... ⇲
 
Loading issue

Long loading times

Fix: 1. Check your internet connection: Ensure you have a stable and fast internet connection. Switch to Wi-Fi if possible, or move closer to you... ⇲
 
Gameplay issue

Excessive dialogue and cutscenes

Fix: 1. Use the skip option: During cutscenes, look for a skip button (usually a small icon) to bypass dialogue you’ve already seen. OR 2. Adj... ⇲

Difficulty in obtaining characters

Fix: 1. Focus on events: Participate in in-game events that often provide opportunities to obtain new characters for free. OR 2. Save Primogem... ⇲

Repetitive gameplay

Fix: 1. Explore different regions: Take time to explore various regions in the game to experience different quests and environments. OR 2. Try... ⇲

Poor artifact farming mechanics

Fix: 1. Focus on specific domains: Identify which domains drop the artifacts you need and farm them consistently to improve your gear. OR 2. U... ⇲

Insufficient character diversity

Fix: 1. Experiment with different characters: Try using characters from different elements and roles to diversify your gameplay experience. OR... ⇲

Lack of quality of life improvements

Fix: 1. Use shortcuts: Familiarize yourself with in-game shortcuts for navigation and inventory management to streamline your experience. OR 2... ⇲

Slow pacing in early game

Fix: 1. Focus on main quests: Prioritize main story quests to level up faster and unlock new features of the game. OR 2. Join co-op play: Team... ⇲

Frustrating grind for rewards

Fix: 1. Set daily goals: Focus on completing daily commissions and events to maximize your rewards without feeling overwhelmed. OR 2. Join a c... ⇲
 
Customization issue

Limited options for skipping dialogue

Fix: 1. Use the auto-play feature: If available, enable auto-play during dialogues to speed through conversations. OR 2. Tap through dialogues... ⇲
 
Battery issue

High battery consumption

Fix: 1. Enable battery saver mode: Go to your device's Settings > Battery > Battery Saver and enable it to extend battery life while playing. O... ⇲
 
Compatibility issue

Inconsistent performance across devices

Fix: 1. Optimize device settings: Ensure your device is optimized for gaming by closing background apps and enabling performance mode if availabl... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
55.7%

Bad experience
40.4%

Neutral
3.9%

~ from our NLP analysis of 4,838,161 combined software ratings.

 Private Data Genshin Impact collects from your Android
  1. read the contents of your USB storage
  2. modify or delete the contents of your USB storage
  3. take pictures and videos
  4. view Wi-Fi connections
  5. view network connections
  6. change network connectivity
  7. control flashlight
  8. full network access
  9. control vibration
  10. prevent device from sleeping
  11. receive data from Internet

  Cost of Subscriptions
  1. $0.99 - $99.99 per item