fix problems on PocketRx [android]

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—— Run into issues on PocketRx? Get help pending when official support gets back to you!

PocketRx
Info:
company: Digital Pharmacist
: feedback@digitalpharmacist.com
: www.digitalpharmacist.com
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Network issue

Error messages about network connection

Fix: Ensure your device's network settings are correctly configured. Go to Settings > Network & Internet and check your Wi-Fi and mobile data set... ⇲

Connectivity issues

Fix: Switch between Wi-Fi and mobile data to see if the connectivity issue resolves. Sometimes one network may be more stable than the other. O... ⇲
 
Crashes issue

PocketRx crashes frequently

Fix: Ensure your device's operating system is up to date, as outdated software can cause compatibility issues. Go to Settings > System > System u... ⇲
 
Customization issue

Requires manual entry of prescriptions

Fix: Create a template or note on your device with your prescription details to make manual entry quicker and easier each time. OR Use voice-t... ⇲

No option to sort prescriptions

Fix: Manually organize your prescriptions by creating a list in a note-taking app or spreadsheet, sorting them by name, date, or priority. OR... ⇲
 
UI issue

No option to view refill history

Fix: Manually track your refill history using a note-taking app or a spreadsheet. Record the date and details each time you refill a prescription... ⇲

Poor user interface design

Fix: Familiarize yourself with the app's layout by exploring all menus and options. This can help you navigate more efficiently despite design is... ⇲
 
Settings issue

No way to change pharmacy in app

Fix: If the app does not allow changing pharmacies, consider uninstalling and reinstalling the app to reset the initial setup process, allowing y... ⇲

Reminders setup is confusing

Fix: Refer to the app's help section or user guide for detailed instructions on setting up reminders. This can often be found in the app's settin... ⇲

Cannot set reminders without dosage reminders

Fix: Use your device's built-in reminder or alarm app to set reminders without specifying dosage, allowing for more flexibility. OR Create a g... ⇲
 
Bugs issue

PocketRx forgets medications

Fix: Regularly back up your medication list by taking screenshots or writing them down in a separate document. This ensures you have a record if... ⇲

PocketRx does not retain user data

Fix: Regularly back up your data by taking screenshots or exporting information to a secure location, such as a cloud storage service. OR Chec... ⇲
 
Features issue

No delivery option available

Fix: Contact your pharmacy directly to inquire about delivery options, as they may offer delivery services independently of the app. OR Use a... ⇲
 
Updates issue

Inconsistent refill status updates

Fix: Manually confirm refill status by contacting your pharmacy directly to verify the status of your prescription. OR Keep a personal log of... ⇲
 
Support issue

Unresponsive customer support

Fix: Utilize online forums or user communities for the app to find solutions or workarounds shared by other users. OR Refer to the app's FAQ o... ⇲
 
Installation issue

Requires frequent reinstallation

Fix: Ensure your device has sufficient storage space, as low storage can cause app instability. Go to Settings > Storage to check available space... ⇲
 
Compatibility issue

Limited functionality compared to other apps

Fix: Identify the specific features you need and use additional apps to supplement PocketRx's functionality. For example, use a separate reminder... ⇲
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 what users are saying
Good experience
87.9%

Bad experience
7.1%

Neutral
5.0%

~ from our NLP analysis of 11,996 combined software ratings.

 Private Data PocketRx collects from your Android
  1. take pictures and videos
  2. view network connections
  3. full network access
  4. run at startup
  5. control vibration
  6. prevent device from sleeping
  7. receive data from Internet