Fix Element errors on android

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Search
Basic issues like no search functionality

🛠️ As a workaround, you can manually scroll through conversations to find specific messages. To make th... show fix »
 
Notifications
Stuck unread chat notifications

🛠️ Try marking all messages as read by opening each chat. If the issue persists, clear the app cache by... show fix »
Notifications not working after updates

🛠️ Check the app's notification settings and ensure they are enabled. Also, verify that your device's n... show fix »
 
Messages
Message edits erase formatting

🛠️ To preserve formatting, copy the formatted text before editing, then paste it back after making your... show fix »
Canceling edits doesn't clear text box

🛠️ After canceling an edit, manually delete the text in the text box before starting a new message. Thi... show fix »
Decryption failures for messages

🛠️ Ensure that both you and the message sender are using the latest version of the app to avoid compati... show fix »
Group messages unreliable

🛠️ Ensure that all group members are using the latest version of the app to avoid compatibility issues.... show fix »
 
Login
Frequent verification requests during login

🛠️ Ensure that your device's time and date settings are set to automatic to prevent verification issues... show fix »
Re-authentication issues

🛠️ Ensure that your login credentials are correct and that your internet connection is stable. Use a pa... show fix »
Multiple logins required on browsers

🛠️ Enable cookies and ensure that your browser settings allow for session persistence. This can help ma... show fix »
 
Compatibility
Stability issues on less mainstream devices

🛠️ Ensure your device's operating system and the app are updated to the latest versions. This can impro... show fix »
Inconsistent command availability across platforms

🛠️ Familiarize yourself with the specific commands available on each platform by consulting user guides... show fix »
 
UI
UI needs significant overhaul

🛠️ Customize the app's appearance using available settings to improve usability. Adjust themes, font si... show fix »
Clunky room selection screen

🛠️ Organize your rooms by renaming them or using tags to make navigation easier. Prioritize frequently... show fix »
Complicated chat organization

🛠️ Use folders or tags, if available, to categorize and organize chats. This can make it easier to find... show fix »
 
Slow
Slow message delivery

🛠️ Check your internet connection for stability and speed. Switching to a more reliable network can imp... show fix »
Slow program speed

🛠️ Close other apps running in the background to free up system resources. Regularly clear the app cach... show fix »
 
Uploads
Uploading issues with files

🛠️ Ensure that the file size is within the app's upload limits. Compress large files before uploading t... show fix »
 
Crashes
Crashes when expanding notifications

🛠️ Clear the app cache and data to resolve any temporary issues causing crashes. Go to Settings > Apps... show fix »
 
Permissions
Camera permission required for normal calls

🛠️ Check the app's settings to see if there is an option to disable video for calls, which might remove... show fix »
 
Registration
Email verification step fails

🛠️ Ensure that the email address is entered correctly and check your spam or junk folder for the verifi... show fix »
 
Syncing
Syncing messages takes too long

🛠️ Ensure a stable and fast internet connection to improve syncing speed. Try syncing messages during o... show fix »
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 Contact Support
Developer:
New Vector Limited
Email:
  android@element.io
Website:
🌐 element.io
Terms/Privacy:
⚔️ https://element.io/privacy
 Private Data Element collects from your Android
  1. read calendar events plus confidential information
  2. add or modify calendar events and send email to guests without owners' knowledge
  3. read your contacts
  4. approximate location (network-based)
  5. precise location (GPS and network-based)
  6. read the contents of your USB storage
  7. modify or delete the contents of your USB storage
  8. take pictures and videos
  9. record audio
  10. view Wi-Fi connections
  11. view network connections
  12. pair with Bluetooth devices
  13. full network access
  14. change your audio settings
  15. run at startup
  16. draw over other apps
  17. control vibration
  18. prevent device from sleeping
  19. receive data from Internet

 Breakdown of Software Ratings
Positive experience
55.3%

Negative experience
33.6%

Neutral
10.9%

~ from our NLP analysis of 6,161 combined software ratings.