fix problems on Element [android]

​

—— Run into issues on Element? Get help pending when official support gets back to you!

Element - Secure Messenger
Info:
company: New Vector Limited
: android@element.io
: element.io
Chat with our AI-based Element Support
   Hello! How can I assist you?  

characters left:
 
Search issue

Basic issues like no search functionality

Fix: As a workaround, you can manually scroll through conversations to find specific messages. To make this easier, consider using a note-taking... ⇲
 
Notifications issue

Stuck unread chat notifications

Fix: Try marking all messages as read by opening each chat. If the issue persists, clear the app cache by going to Settings > Apps > Element > St... ⇲

Notifications not working after updates

Fix: Check the app's notification settings and ensure they are enabled. Also, verify that your device's notification settings allow notifications... ⇲
 
Messages issue

Message edits erase formatting

Fix: To preserve formatting, copy the formatted text before editing, then paste it back after making your changes. Use a text editor that support... ⇲

Canceling edits doesn't clear text box

Fix: After canceling an edit, manually delete the text in the text box before starting a new message. This ensures that no unwanted text remains.... ⇲

Decryption failures for messages

Fix: Ensure that both you and the message sender are using the latest version of the app to avoid compatibility issues. Re-sync your device's enc... ⇲

Group messages unreliable

Fix: Ensure that all group members are using the latest version of the app to avoid compatibility issues. Check your internet connection for stab... ⇲
 
Login issue

Frequent verification requests during login

Fix: Ensure that your device's time and date settings are set to automatic to prevent verification issues. Also, check your internet connection f... ⇲

Re-authentication issues

Fix: Ensure that your login credentials are correct and that your internet connection is stable. Use a password manager to avoid typing errors.... ⇲

Multiple logins required on browsers

Fix: Enable cookies and ensure that your browser settings allow for session persistence. This can help maintain your login state across sessions.... ⇲
 
Compatibility issue

Stability issues on less mainstream devices

Fix: Ensure your device's operating system and the app are updated to the latest versions. This can improve compatibility and stability. OR Tr... ⇲

Inconsistent command availability across platforms

Fix: Familiarize yourself with the specific commands available on each platform by consulting user guides or online resources. This can help you... ⇲
 
UI issue

UI needs significant overhaul

Fix: Customize the app's appearance using available settings to improve usability. Adjust themes, font sizes, and notification settings to better... ⇲

Clunky room selection screen

Fix: Organize your rooms by renaming them or using tags to make navigation easier. Prioritize frequently used rooms by marking them as favorites... ⇲

Complicated chat organization

Fix: Use folders or tags, if available, to categorize and organize chats. This can make it easier to find and manage conversations. OR Regular... ⇲
 
Slow issue

Slow message delivery

Fix: Check your internet connection for stability and speed. Switching to a more reliable network can improve message delivery times. OR Try r... ⇲

Slow program speed

Fix: Close other apps running in the background to free up system resources. Regularly clear the app cache to improve performance. OR Consider... ⇲
 
Uploads issue

Uploading issues with files

Fix: Ensure that the file size is within the app's upload limits. Compress large files before uploading to make them more manageable. OR Check... ⇲
 
Crashes issue

Crashes when expanding notifications

Fix: Clear the app cache and data to resolve any temporary issues causing crashes. Go to Settings > Apps > Element > Storage > Clear Cache and Cl... ⇲
 
Permissions issue

Camera permission required for normal calls

Fix: Check the app's settings to see if there is an option to disable video for calls, which might remove the need for camera permissions. OR... ⇲
 
Registration issue

Email verification step fails

Fix: Ensure that the email address is entered correctly and check your spam or junk folder for the verification email. Resend the verification em... ⇲
 
Syncing issue

Syncing messages takes too long

Fix: Ensure a stable and fast internet connection to improve syncing speed. Try syncing messages during off-peak hours when network traffic is lo... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
55.3%

Bad experience
33.6%

Neutral
10.9%

~ from our NLP analysis of 6,161 combined software ratings.

 Private Data Element collects from your Android
  1. read calendar events plus confidential information
  2. add or modify calendar events and send email to guests without owners' knowledge
  3. read your contacts
  4. approximate location (network-based)
  5. precise location (GPS and network-based)
  6. read the contents of your USB storage
  7. modify or delete the contents of your USB storage
  8. take pictures and videos
  9. record audio
  10. view Wi-Fi connections
  11. view network connections
  12. pair with Bluetooth devices
  13. full network access
  14. change your audio settings
  15. run at startup
  16. draw over other apps
  17. control vibration
  18. prevent device from sleeping
  19. receive data from Internet