fix problems on Pixel Petz [android]

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—— Run into issues on Pixel Petz? Get help pending when official support gets back to you!

Pixel Petz
Info:
company: Minidragon
: help@pixelpetz.com
: www.pixelpetz.com
: Room 19, Minidragon Limited, Entrepreneurship Centre, I.T. Street, Core-C, Level 3, Cyberport 3, 100 Cyberport Road, Hong Kong
Chat with our AI-based Pixel Petz Support
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UI issue

Menu is confusing

Fix: 1. Familiarize yourself with the menu: Spend some time exploring each section of the menu to understand its layout and options. 2. Create a... ⇲

Difficulties with drawing controls

Fix: 1. Adjust sensitivity settings: Check if the app has sensitivity settings for drawing controls and adjust them to your preference. 2. Pract... ⇲

Box cannot be deleted

Fix: 1. Check for game updates: Ensure you are using the latest version of Pixel Petz, as updates may fix issues with deleting boxes. 2. Restart... ⇲
 
Customization issue

Limited pet room customization

Fix: 1. Maximize current options: Use the available customization options to their fullest by combining different elements creatively. 2. Provid... ⇲

High cost of customization items

Fix: 1. Save in-game currency: Focus on completing tasks and challenges that reward you with currency to save up for customization items. 2. Par... ⇲

Limited variety of brush sizes

Fix: 1. Experiment with existing brushes: Use the available brush sizes creatively to achieve different effects. 2. Provide feedback in forums:... ⇲
 
Payments issue

In-game purchases not registering

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivity can affect purchase registration. 2.... ⇲

Currency is overpriced

Fix: 1. Focus on earning in-game currency: Participate in events, complete tasks, and engage in gameplay that rewards you with currency instead o... ⇲

Inability to save up gems

Fix: 1. Spend gems wisely: Use gems only on essential items or upgrades to ensure you can save up for larger purchases. 2. Complete challenges:... ⇲
 
Crashes issue

Game crashes when receiving likes

Fix: 1. Update the app: Ensure you are using the latest version of Pixel Petz, as updates often fix bugs. 2. Clear app cache: Go to Settings > A... ⇲

Crashing during gameplay

Fix: 1. Update the app: Ensure you have the latest version of Pixel Petz, as updates often include stability improvements. 2. Clear app cache: G... ⇲
 
Glitches issue

Frequent bugs and glitches

Fix: 1. Keep the app updated: Regularly check for updates in the Google Play Store to ensure you have the latest bug fixes. 2. Clear app cache:... ⇲

Issues with pet treats not being consumed

Fix: 1. Check inventory: Ensure you have enough treats in your inventory and that they are not being used up in other areas of the game. 2. Rest... ⇲
 
Battery issue

Game takes up a lot of battery

Fix: 1. Lower screen brightness: Reduce the brightness of your device while playing to conserve battery life. 2. Close background apps: Make sur... ⇲
 
Syncing issue

Coin counter not updating

Fix: 1. Restart the app: Close and reopen Pixel Petz to refresh the game state and see if the coin counter updates. 2. Check for updates: Ensure... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
90.2%

Bad experience
6.2%

Neutral
3.6%

~ from our NLP analysis of 53,119 combined software ratings.

 Private Data Pixel Petz collects from your Android
  1. take pictures and videos
  2. view Wi-Fi connections
  3. view network connections
  4. full network access
  5. prevent device from sleeping
  6. Google Play license check
  7. read Google service configuration
  8. receive data from Internet

  Cost of Subscriptions
  1. $0.99 - $99.99 per item